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Stakeholders

Stakeholders. THE TIMES 100. Stakeholders are groups or individuals with an interest in a business. Stakeholders may affect or be affected by the decisions of an organisation. Stakeholders. Types of stakeholder.

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Stakeholders

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  1. Stakeholders THE TIMES 100

  2. Stakeholders are groups or individuals with an interest in a business. Stakeholders may affect or be affected by the decisions of an organisation. Stakeholders

  3. Types of stakeholder

  4. Each stakeholder group will have its own expectations of the business. For example, customers expect good value for money and a regular source of goods and services. What do you think are the expectations of the other stakeholders? Stakeholder interests

  5. Conflict between the needs of stakeholder groups may occur. For example, paying workers higher wages could result in lower dividends to shareholders. Stakeholder conflict

  6. The shareholder concept is the traditional view that shareholders are the most important stakeholder. This view holds that as shareholders employ managers to run businesses on their behalf, managers’ decisions should only consider the objectives of the shareholders. Shareholder concept

  7. In contrast to the shareholder concept, Corporate Responsibility considers the responsibility of an organisation to all stakeholders, including the community and society at large. CR considers both the financial and non-financial performance of an organisation. Corporate Responsibility

  8. Stakeholders in context

  9. Which of the following stakeholders are internal to the business and which are external? • Shareholders • Customers • Local communities • Interest groups • Employees • Managers Internal and external stakeholders

  10. What expectations do local communities have of Shell? How has Shell sought to meet these needs? Use the Shell case study to help you Local community objectives

  11. Interest groups are people and organisations who can make decisions and form opinions that can affect an organisation. Use the Shell case study to identify the different interest groups that interact with Shell. Interest groups

  12. Conflict can occur between the needs of different stakeholder groups. Use the case study to find out how Shell attempts to avoid conflict before making major decisions or investments. Stakeholder conflict

  13. Stakeholder lessons suggestions and activities (The Times 100) • Shell case study (The Times 100) • Shell website Useful resources

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