Comprehensive Staff Support Systems for Effective Higher Administration Services

1. Staff Support Systems Higher Administration Admin Services Outcome 3

2. Staff Support Systems • It is important that organisations support staff in terms of welfare at work as this has an effect on motivation and effectiveness • A happy worker is a better worker and more likely to contribute effectively to the organisation • There are a number of ways to support staff:

3. Staff Support Systems • Counselling • Organisations may offer counselling on a range of issues such as stress, health etc • May be undertaken by trained company staff however increasingly • External specialist counselling services are used – anonymous and confidential but provide feedback as to numbers using their service

4. Staff Support Systems • Advice • Organisations will offer advice on such matters as employment and health and safety legislation • Employees will have access to written company policies and procedures • Information can be obtained from Human Resources or Trade Union Representatives

5. Staff Support Systems • Grievance Procedures • The aim is to resolve any difficulties between employer and employees in the workplace • Provides a formal mechanism and support by which employees can take action if they feel they are being unfairly treated at work

6. Staff Support Systems • Return-to-Work Interviews • After a prolonged absence or illness it is common for employees to receive advice and counselling • Many organisations operate a planned and gradual return to work for employees returning after an extended absence and may use occupational health staff for support purposes

7. Staff Support Systems • Family-Friendly Policies • More organisations are realising the importance of flexible working practices • This helps staff balance home and work life • Policies include paid/unpaid paternity leave, flexi-time, duvet-days • Organisations offer benefits such as membership of health clubs, retail discounts etc