Wall Plate & VoIP Project Overview

1. Wall Plate & VoIP Project Overview Overview of the campus communications solution utilizing Wall Plate and Voice over Internet Protocol (VoIP) Prepared By Computing and Network Services Telecommunications and Network Infrastructure March 14, 2008

2. Road Map for Today • Intros – Contact list • What is “the Wall Plate Project” • Process Flow • Quick VoIP Overview • Coming soon to your building…..Schedule • Ask Questions Anytime

3. Wall-Plate Project • Network infrastructure improvements • Successful deployments • Funding Model Changes: • Wall-Plate Funding off-top • Port Charges Now Covered • No more leasing • Incentive Pricing • for IP Phones at Wall-Plate Roll Out

4. Wall-Plate Project • Life-cycle replacement of switches on a 5-year schedule. No big up-front investment. Only enterprise class switches deployed within the network. • Switch maintenance including security updates, IOS updates, and special configurations. • Upgrades and design changes to the network as needed. • End-to-end monitoring and management of network performance, with early detection of problems and timely response. • Seamless troubleshooting of network problems, end-to-end. No finger-pointing. • Support for the existing cable infrastructure. Note -- does not include new installations. • Basic wireless services in all major areas of the wall-plate buildings • Availability of VoIP phone services – must be Wall Plate

5. Wall-Plate Project: Process Initial Customer Contact HANDOUT Document / Verification

6. IP Telephony Solutions for the University of Florida

7. Initial DeploymentJuly 2003

8. CallManager &Unity Voice Mail Redundancy

9. VoIP: New Installations • Rinker Hall – New • Law School – New • Bridges – ERP Group -- New • HPNP – New (HealthNet) • Orthopedics – New (HealthNet) • Cancer Genetics – New (HealthNet) • Gerson Hall – New • Library West – New • HUB – New • Human Resources – New • Pugh Hall – New • Nano Research Facility – New

10. VoIP: Centrex Migration • Microbiology – Migrate • Stuzin Hall – Migrate • Student Financial Services – Migrate • Rhines Hall – Migrate • Reitz Union – Migrate • College of Business – Migrate Remaining • Weimer Hall – Migrate • University Police Department – Migrate • Children’s Oncology Group -- Migrate • Library East – Migrate • Marston Library – Migrate

11. VoIP: Wall-Plate Migration • Fine Arts A, B, C, D • Music Building • Anderson Hall • Griffin-Floyd Hall • Keene-Flint Hall • Weimer Hall • O’Connell Center • Performing Arts • Florida Museum • Career Resource Center • Psychology Building • Grinter Hall – 1st Floor • Physics Building Current Fiscal Year

12. Cisco IP Phone 7940G • Transaction type worker office cubicle • Medium telephone traffic • Two lines: mix directory numbers or speed dial, call waiting • Display area: pixel display with dynamic feature access using “soft keys,” additional display area for value-added services and applications • 24 user-selectable ringers • Full-duplex hands-free • Built-in headset connection • 10/100BaseT, two-port Cisco Ethernet switch • Inline power-compatible

13. Cisco IP Phone 7960G • High or busy telephone traffic • Six lines—mix directory numbers or speed dial, call waiting • Display area: pixel display with dynamic feature access using “soft keys” • Additional display area for value-added services and applications • Info key for “on-line” help with features • 24 user-selectable Ringers • Full-duplex hands-free speaker • Built-in headset connection • 10/100BaseT, two-port Cisco Ethernet switch • Inline power-compatible

14. Cisco IP Phone 7914 Expansion Module • Fourteen button add-on module for Cisco IP Phone 7960 • Each of the 14 illuminated buttons are programmable as a line appearance (DN). • Each button not programmed as a DN key may be programmed as a speed dial button • A maximum of two modules per Cisco IP Phone 7960 may be configured – extending the Cisco IP Phone 7960 to 34 buttons • Large LCD display for directory numbers and speed dial names

15. Cisco IP Conference Station 7936 • IP-based full-duplex hands-free conference station • Small to medium-sized conference rooms or offices • Standard Features • Call hold- Call transfer- Call release- Mute- Conference (ad-hoc and meet-me)- Call park- Pick up

16. VoIP Wireless Phone 7921 • Multi-line appearance (six extensions/speed dials) • Calling name and number display • Call waiting • Call forward • Call transfer • Three-way calling (conference) • Pre-dialing before sending • Redial • Call hold / resume • Call mute • Call park • Call pick-up / group pick-up • "You Have Voice Mail" message on display New Model 7921 -- TESTING

17. CallManager User Options

18. VoIP Attendant Console • An application that allows the attendant to quickly accept and dispatch calls • Larger / High Volume Users

19. IP Call Center – 392-HELP

20. Emerging Applications • Softphone • a software-based application that delivers enhanced telephony support through personal computers • application endows computers with the functionality of IP Phones, providing high-quality voice calls on the road, in the office, or from wherever users may have access to the network • UF currently testing

21. Emerging Applications • Video Telephony • video telephone calls are just like regular phone calls • call features like call forward, transfer, conference, and hold are now available with video and are all initiated through the IP phone • Approx. 18 months

22. VoIP Summary • Convergence • Maximizes UF investment in network • Cost Savings • Lower operating costs • New Services • Positions UF to take advantage of new applications on an enterprise wide basis

23. Schedule • Newins-Ziegler – completed; VoIP deployed • McCarty D – in process; VoIP will be deployed • Frazier-Rogers – in process • IFAS Fisheries & Aquatic Sciences – Millhopper – starting now • Microbiology – refresh; WP port add – May 2008 • Rolfs Hall – September 2008 • Aquatic Foods – October 2008 • Entomology Nematology – October 2008 • Fifield – January 2009 • McCarty A / B – Early 2009 • Newell -- December 2009 • Complete Schedule: • http://www.cns.ufl.edu/wallplate/WP-Building-Schedule.pdf

24. QUESTIONS? Project Info: http://www.cns.ufl.edu/wallplate/ Contact: Todd Hester CNS-Telecom & Network Infrastructure Email: thester@ufl.edu Phone: 352.392.2341 John Madey CNS-Telecom & Network Infrastructure Email: jmadey@ufl.edu Phone: 352.273.1113 http://www.cns.ufl.edu/telecom/