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Team Game: IT

Team Game: IT. Stefan Jon Silverman Founder / President SJS Associates, N.A., Inc. Introduction. Get to know your moderator Who is Stefan Silverman??? What is his role in this Session??? Schedule Slides (15 Minutes) Team Meetings (55 Minutes) Presentations (20 Minutes, 5 minutes / team)

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Team Game: IT

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  1. Team Game: IT Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.

  2. Introduction • Get to know your moderator • Who is Stefan Silverman??? • What is his role in this Session??? • Schedule • Slides (15 Minutes) • Team Meetings (55 Minutes) • Presentations (20 Minutes, 5 minutes / team) • Q&A and Wrap-up (Champions - Deck 7 - 6:15 PM this evening)

  3. Game ScenarioThe Current Economic Situation • Economies are slowing world-wide • Business spending is retrenching from stated plans and commitments • Consumer spending is being re-focused on “life necessities” • Recovery timing is “the great unknown” Your company must “expand or die”

  4. Game ScenarioThe Business Circumstances • Your company has acquired a “brick-and-mortar” travel business of the following structure: • Head office: 60 staff / workstations • 50 urban street branches, staffed on average at 4 heads each, with declining walk-in traffic • The company sends vacationers to 300 holiday destinations in 7 countries • The company has major supplier relationships with: airlines, car rental firms, hotel chains, independent hotels

  5. Game ScenarioWhat you have inherited • Very little money has been spent on IT for 10 years and the staff is not versed in modern IT • Current Infrastructure is implemented as follows: • Operating system: Novell 3.1X server & 10 base T at HQ, remote office connectivity is via 28.8kbps dialup • 386 or low level Pentium PCs running Windows 3.1.1 • Unenhanced telephone system (bell and lamp) • No CRM, intranet, or extranet • 10 year old accounting package, manual HR • E-mail system: cc mail • Minimal Y2K compliance 2 years ago • IT department: 12 persons • Current staff costs run at $50,000 per head

  6. Game ScenarioWhat you have to accomplish • Develop an IT strategy for the next 3 years to enable the business mission: • Implement scalable systems to expand the holiday business upmarket, enter the corporate event arena, and create an internet presence • Create new efficiencies via electronic interchange / exchange with the businesses strategic partners • Empower the companies employees via IT to increase productivity and revenue per head • Support an increase in revenue from the present $115 million/yr. to a level of $200 million/yr.

  7. Initiative Context Business Strategy Customer Experience The CEO’s “Holy Trinity” for business success Technology Implementation

  8. Technology Implementation IT Group Context Architecture Availability Operations

  9. Safe Assumptions • Support for this initiative comes from the Board of Directors and the CEO is your sponsoring executive • The IT Group will be adequately funded to accomplish the mission • The IT effort will be kept “in-house” and will not be outsourced • Compensation packages and bonuses for staff have been allotted to reward success You will be fired if you fail!!!!!

  10. Worksheets • Goals • Strategic mission statement • Success factors • Criteria for measuring success • Mechanics • Top 3 tactical sub-initiatives • Implementation plan • Risk factors and remediation strategy • Next Steps • New initiatives that can be supported by current implementation • Growth into new areas and required IT & budget

  11. Game Structure • Teams will disperse and meet for 45 minutes • Teams will be provided with markers and wall-hung paper sheets • One sheet each for Goals, Mechanics & Next Steps • IT Focus is on Architecture, Availability & Operations • Remember the CEO’s “Holy Trinity” of Strategy, Customers & IT

  12. Game Structure • Think fast, capture all ideas, agree on top 3 items • Wander around to other teams and read their sheets to add context to your team’s focus area • Nominate a spokesperson • Present 5 minute “elevator pitch” to CEO Have Fun!!!!!

  13. Teams & Missions Team 1 Legacy Backend Systems & Partner Data Exchange Team 2 Front-office / Desktop / Intranet / Support Team 3 Internet / Extranet Implementation Team 4 Operations / Disaster Recovery / Security

  14. All presentations will be available on Richmond Events’ web site shortly after the forum. Access is only possible with user name and password, which will be resent to each attendee.

  15. Team Game: IT Stefan Jon SilvermanFounder / PresidentSJS Associates, N.A., Inc.

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