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Public Service and Education

Public Service and Education. Energy Regulatory Partnership Program Abuja, Nigeria July 14-18, 2008 Presented by Robert W. Kehres. Discussion Points. Public Education Efforts Services to Consumers Public Participation in the Regulatory Process Emergency and Telephone Assistance Programs

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Public Service and Education

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  1. Public Service and Education Energy Regulatory Partnership Program Abuja, Nigeria July 14-18, 2008 Presented by Robert W. Kehres

  2. Discussion Points • Public Education Efforts • Services to Consumers • Public Participation in the Regulatory Process • Emergency and Telephone Assistance Programs • Billing Issues

  3. Public Education Efforts • Choice Education was mandated by law • Consumer Alerts • Press Releases • Consumer Forums • Energy Fairs and other forms of outreach • Commission’s Website

  4. Services to Consumers • MPSC’s toll-free number • Each utility has a toll-free number • Information is available on bills • Information is available on-line • Consumer Alerts • Customer information pamphlets • New customer information

  5. Public Participation in the Regulatory Process • Open Meetings Act • Freedom of Information Act • Interventions as parties in Commission proceedings • Section 207 statements • Appearances at Commission meetings • Consumer Forums

  6. Emergency and Telephone Assistance Programs • Legislatively-mandated standards adopted by the Commission regarding electric quality of service provide for: • Utilities to respond to outages within specified periods • Utilities to answer customer calls within specified lengths of time • Both the MPSC and the utilities have toll-free lines and utilities must be able to respond to emergencies 24/7

  7. Billing Issues • The MPSC has billing rules for both residential and non-residential customers • Residential and small commercial customers have resort to informal dispute resolution procedures • All customers may submit complaints on billing issues and quality of service issues to the Commission

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