2014 SKILLS TASMANIA CONFERENCE

1. R I D I N G T H E W A V E - it’s all about . . . quality John Price 2014 SKILLS TASMANIA CONFERENCE

2. On a scale from 1 to 7 where would you rank the overall quality of Australian products and services compared to the quality of products and services from the UK, USA, Japan, Taiwan, New Zealand and Germany? 1 = high, 7 = low

3. 1980’s results – ranked by Australians! 1 = Germany 2 = Japan 3 = USA 4 = UK 5 = New Zealand 6 = Australia 7 = Taiwan The Foley Report

4. Defining Quality! Defining Quality Assurance!

5. Defining Quality! Meeting or exceeding the needs of the customer consistently Defining Quality Assurance! Combining the efforts of everyone in the RTO into an efficient and effective communication system that provides quality in both product and service consistently

6. Defining Quality! Meeting or exceeding the needs of the customer consistently Defining Quality Assurance! Combining the efforts of everyone in the RTO into an efficient and effective communication system that provides quality in both product and service consistently

7. Defining Quality! Meeting or exceeding the needs of the customer consistently Defining Quality Assurance! Combining the efforts of everyone in the RTO into an efficient and effective communication system that provides quality in both product and service consistently

8. We have to get it right internally if we want to get it right externally!

9. Quality Assurance – combining everyone’s efforts Internal Customer Internal Customer Internal Customer Internal Customer External Customer The RTO’s Operations External Customer into an efficient and effective communication system and the development of a ‘quality culture’!

10. Motivation - extrinsic or intrinsic?

11. Legislation is designed to positively effect our attitude Components of our attitude: What we think What we feel; and What we do

12. Legislation is designed to positively effect our attitude Components of our attitude: What we think (about the standards) What we feel (about the standards); and What we do (about the standards), i.e. our behaviour

13. Evidence ‘OF’ our behaviour Evidence ‘OF’ controls in place Evidence ‘OF’ responsibility to carry out the controls Evidence ‘OF’ records and/or information that demonstrate control

14. Hot Spots of Quality in the Standards Continuous improvement systems being adhoc rather than through the use of systematic approaches, e.g. insufficient evidence of processes and responsibilities for data collection, data analysis, developing improvements, confirming their effectiveness and preventative action. (SNRs 15.1, 16.2, 17.2)

15. Systematic Planned Repeatable Learnable

16. Hot Spots of Quality in the Standards Training and Assessment Strategies compliant with the ‘intent’ associated with industry consultation. (SNR15.2)

17. Hot Spots of Quality in the Standards Insufficient evidence of staff, facilities, equipment and training and assessment materials being reviewed to ensure they meet the requirements of the Training Package, VET accredited course or the RTOs Training and Assessment Strategies and been developed through effective consultation with industry. (SNR 15.3)

18. Hot Spots of Quality in the Standards Evidence of trainer’s and assessor’s current industry skills directly relevant to the training and assessment being undertaken; and continuing to develop their trainer/assessor competence (SNR 15.4)

19. Hot Spots of Quality in the Standards ‘Mapping’ of assessments to the requirements of the unit/s being assessed. Systematic validation of assessment (SNR 15.5)

20. Thank you