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Talent supply. The Talent Environment. Externally Limited Talent market Competency gap of typical university graduates Migrating for greener pastures is still on Post war economic growth – new entrants & local expansions CTC talent in high demand Better choice for prospective employees
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The Talent Environment Externally • Limited Talent market • Competency gap of typical university graduates • Migrating for greener pastures is still on • Post war economic growth – new entrants & local expansions • CTC talent in high demand • Better choice for prospective employees • Limited number of channels to be present outside • Tobacco stigma has started playing a role • Industry limitation narrows the reach
The Transition – Business Partner to Business Driver An HR Professional An Account Manager An Employee Champion • Talent management: • Workforce planning • Succession / career planning /TRMs; • Input and accuracy of Talent systems (TalenT) • Performance management • Selection, hiring & on-boarding • People processes / cycle: • Implement HR policies and procedures / end to end yearly HR cycle • Coach and advise line managers on HR processes • Accountable for headcount & labour cost • Is embedded in the business - forms part of the business team • Proactivelyanticipate needs BEFORE problems arise • Identifyopportunitiesto improve support to customer’s activities • Define HR priorities in line with business strategy • Drive/facilitatecollective leadership team journeys • IR/ER: Consult and negotiate with employee bodies/unions • Mediate conflicts / works with dedicated IR/ER manager (if role exists) ; Deal with complex employee issues • Drive/lead BU level change programmes ( e.g. culture change) • Develop localchange capability • Engagement: Monitoring and acting on employee ‘pulse’ and trends
Focused key initiatives Stronger talent supply to BAT Focused MCR & MT intakes Robust Talent Dev agenda Retention thru engagement • Varied and focused development interventions covering a wider group • Reinforce the message of “CTC commitment for development” • Targeted mid career recruitments filling the key gaps • Accelerated development of Key talent through stretched roles • Drive Employee Engagement action plans to create a winning culture • Cross functional and informal activities to create value and drive energy. S&OP Approach to HR BAU + Key Initiatives
Recruitment Planning • Understanding business direction & impact on talent • Understanding the future talent needs & competencies • Analyse the gap : Current Vs Future • Development of strategies to address the key gaps • Implentation of strategies (Succession plans / Development palns)
Sourcing & Recruitment • Hire for “potential” • Hiring decision to be made on hi-po rather than job fit • Recruitment governance model • Recruitment Checklist • Headcount approval ; Appointment Approval framework • Leadership Competency framework • Assessment Guidelines • Key Metrics in place • Hiring Capabilities of Line Managers • License to hire
Onboarding & Orientation • Proactive • Before joining • Online Induction website • During 01st week • Formal Onboarding framework • Before 3 months • Buddy Assignment • Ongoing coaching & support during • first 90 days
So, what were the hurdles we faced? • Change in Line Manager mindset • Fit for current job Vs potential • Identifying what is “potential” • Change in mindset of HR professionals