Transforming the Business of Public Safety & Security

1. Disaster Risk Management in the Information AgeICT, Disaster Risk Assessment, Mitigation, and Reduction Transforming the Business of Public Safety & Security Andrew S. Levy IBM Corporate Service Corps Fellow andrew.levy@us.ibm.com

2. Overview • Disasters Happen – Corporate Response • Lessons Learned From a Developing Region • Technical Maturity • Collaboration and Web 2.0 • Plans, Information Requirements and Sources • Modeling and Simulation • Technology Vision and Integrated Solutions • Enterprise Services / SOA Framework • Case Studies / Client Examples • Questions

3. “IBM has a tradition of responding whenever there’s a disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.” Robin Willner Vice President IBM Global Community Initiatives

4. Sahana Disaster Management System • Free & Open Source (LAMP) application from community led by Lanka Software Foundation, Sri Lanka • Modules include Organization registry, Request Management system, Shelter registry, Missing Persons registry, etc. • IBM has deployed Sahana in collaboration with Lanka Software Foundation in recent disaster response efforts: • Earthquake in Pakistan (August 2005) • Earthquake in Peru (August 2007) • Earthquake in Sichuan province, China (May 2008) • Flooding in Bihar State, India (August 2008)

5. Mitigation and Reduction Requires Training and Exercise

6. With Focus on Cultural Awareness, Environment and Change

7. ICT Can Be Core To The Solution, But Creates Challenges • Effective public safety incident response and management requires coordination and information sharing in the field among multiple responder agencies. Non-governmental organizations (NGOs) and commercial enterprises face similar challenges when major disruptive or catastrophic incidents occur. • Incident response and scene management is often hampered by the inability of mobile responders from different organizations to communicate. • Major highway traffic incidents • Train or aircraft crashes • Multi-alarm fires • Hazardous materials spills • Contagious disease outbreaks • Extreme weather events • Earthquakes • Hostage situations • Terrorist attacks

8. Solutions Include Instant Collaboration and Web 2.0 • Instant Collaboration Solutions enable secure interoperability among government and commercial incident response organizations by providing the following functions to both mobile and office-based personnel Text messaging Access to federated data sources Basic incident management • Low total cost of ownership (TCO) • Minimal impact upon existing IT investments • Open, scalable, modular Web-based architecture • Extensive use of commercial off-the-shelf software (COTS) • Solid security with role-based authorization • Custom design, integration, delivery and support • One-to-one, one-to-many, and many-to-many communications over various networks and end-user devices Translating out-dated technology into business value

9. Secure Wireless Infrastructure System • On demand solution deployable at short notice, regardless of location • Key in Disaster Recovery plan after a natural event or terrorist attack • Enables Emergency Services to manage and coordinate their response effectively • Provides an On-Demand high speed data network to remote locations or during crisis where local communications are non existent or have been temporarily impaired • Wide Area Reach back to the Internet and/or Agency Intranet • Wireless Local Area connectivity for onsite Servers, Laptops and handheld devices • Secure Voice Services • Support for legacy protocols and data services • Exportable End-to-End encryption

10. Technology can provide critical information far beyond traditional monitoring for a wide range of practical usage, with flexibility and control. Information is useful before, during, and after a reported incident or response. • Awareness of conditions reported, developing, or to be monitored • Response with tactical video information to augment radio communications • Speeds Investigation after a reported incident • Evidence to support prosecution, with strict security and chain of custody – increased conviction rates, reduces litigation claims Effective Decisions  to Reach Virtually Anywhere  to Work Smarter Tools that Matter

11. Dynamic, Living Plans Plans in the form of static documents are ineffective Plans must be maintained as evolving, actionable information environments Planning environment must transition seamlessly into command and control environment Multi-Agency Coordination

12. Key Challenge - Information is Scattered Criminal Justice, Corrections Agencies Law Enforcement Data Exchanges Regional Centers of Operations InformationRequirements Fire Dept, Early Responders, Other Disciplines Federal,Regional, Homeland Security

13. Enabling the Possibilities We must collect, integrate, and analyze the scattered pieces of data and information required to assemble the big picture

14. Modeling and Simulation Deep Thunder – Forecasts for Weather-Sensitive Operations • Problem: weather-sensitive business operations are often reactive to short-term (3 to 36 hours), local conditions (city, county, state) due to unavailability of appropriate predicted data at this scale • Energy, transportation, agriculture, insurance, broadcasting, sports, entertainment, tourism, construction, communications, emergency planning and security warnings • Solution: application of reliable, affordable, weather models for predictive & proactive decision making & operational planning • Numerical weather forecasts coupled to business processes • Products and operations customized to business problems • Competitive advantage -- efficiency, safety, security and economic & societal benefit

15. Networked Video - Wide Range of potential placements of Networked Video for Public Safety Effective Information Streets, Roadways, Public Spaces Schools Buses Command Personnel Public Safety Vehicles

16. IBM developed innovative camera enclosures and installations Network Edge Kit • Flexibility in configuration, upgrades, visibility and maintenance • Camera and sensors areindependent of communications equipment and can be remotelymounted • Upgrade to wireless: WiFi or Mesh • Antenna mounted with eithercamera or communications

17. “Who is Who?” Mr. Joey Carbello555 Church AveNew York, NY 10070Tel#: 212-693-5312DL#: 544 210 836 PPN#: 086588345 Mr. Joseph Carbella55 Church StreetNew York, NY 10007Tel#: 212-693-5312DOB: 07/08/66SID#: 068588345DL#: 544 210 836 Mr. Joe Carbello1 Bourne StClinton MA 01510TEL#: 978-365-6631 DL#: 544 210 836DOB: 07/09/66 Mr. Joe JonesAPT 4909Bethesda, MD 20814Tel#: 978-365-6631DOB: 09/07/66 Close match Exact match Recognizes the single identity who is made up of multiple records

18. Integration on the Glass Operations Role Based Planning Personalization Incident Management Security Customization Mapping Navigation People Finder Live Feeds Single Sign On Collaboration

19. Situational Awareness and Collaboration Real-time video with captions Awareness Overview Live chat Overview Live video feeds See cameras on map

20. Enterprise Service Bus Service Service Service Service Service Service Service Service Service Service Service Service Service Service Service Service Messaging Services Mediation Services Collaboration Services (Video Conf, Chat, Whiteboard etc.) Security Services (Secure Access, TIM, TAM, Single Sign On, DataPower) ISV Services Mass Alert Notification Services (Amatra Corp) Radio & System Technologies (Motorola Corp) Geo Spatial & Situational Awareness Services (ESRI Corp) Radio Connect Services (KITS Corp) Network Services (CISCO Corp) Planning & Preparedness Services (Virtual Agility Corp) Incident Management Services (NC4 Corp) Decision Support Services (ThoughtWeb Corp) School Planning Services (SafePlans Corp) 3D Digital Building Services (Archaio Corp) Service Discovery Services Enterprise Service Management Services SOA Foundation – Accelerator Common Enterprise Services Enabled by IBM SOA

21. Case Study: Child Abduction 4 year old male abducted while he was with a babysitter and his mother was at work. The former babysitter came by and took the child claiming she had permission from the mother. Without Crime Information Warehouse With Crime Information Warehouse Full Court Press: Police establish a task force and initiate investigative canvasses …the hours pass Prior to initiating a full court press the squad detective calls for assistance. The suspects id is entered in the system, which produces 7 names, 7 addresses, 3 DOB’s, & 6 SS numbers. Investigators easily find common denominator and locate the child and the suspect.

22. Connecting the Dots on 9 Holdups in 4 Boroughs - New York Times; November 12, 2006 9 robbery incidents across 4 boroughs …hold ups miles apart … a clever strategy 3 robbers; rental car, 2 chrome plated handguns, Always a mapped escape route … Faces covered with stockings and masks. Citywide patterns across boroughs were hard to detect. “We’ve had incidents where it’s taken time, more time, to identify a citywide pattern,” said Police Commissioner Raymond W. Kelly. The Last Robbery: The men fled the CVS, an employee called 911,and an alert was sent out across the police radio. Teams of detectives were waiting for them. The robbers got tangled in their predictable pattern. “They charged us with all those robberies, but they caught us with one,” Mr. Belcon said.

23. “…Comprehensive, highly relevant, instantaneous information… transforming the way we solve crimes…” Information in context, in the hands of detectives, at the scene… “…Shorty…” (a nickname) Relationships of Interest (a tatoo) Suspect 1 Positive ID Previous Arrests Known Addresses Recent Summons Parolees In Vicinity Suspect 2 Positive ID Arrests & Linkage to Crimes in Other Precincts

24. Operation Golden Guardian 2007(ARNORTH & State of California EMA) Benefits Disaster Preparedness Challenge • Deploy response capabilities • Locate resources • Improve planning capabilities • Develop training scenarios • Improve accuracy • Provide timely decision support • Develop contingency plans • Manage field data in real time Achieve interoperability and synchronization between 45 public agencies to include the US Army (ARNORTH) and the California State and Local Emergency Response Agencies and Command Centers. Both ARNORTH and California participating agencies wanted a common operating picture that showed a fused common operating picture across agency lines so that agencies could see the big picture - :On one sheet of music”. Project Overview • Industry: Government • Solution: Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security • Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments • Location: California State (4 Locations) • Facts: San Diego, San Francisco, other • System Facts: 200+ concurrent users responsible for Government man-made and natural disaster management.

25. Gauteng Disaster Management CenterGERIS Gauteng Emergency Information Resource Services South Africa Benefits Business Challenge The Gauteng Province is exposed to an array of hazards that can threaten livelihoods and damage critical infrastructures. The Province will also be hosting the 2010 FIFA World Cup Games. • Deploy response capabilities • Locate resources • Improve planning capabilities • Develop training scenarios • Improve accuracy • Provide timely decision support • Develop contingency plans • Manage field data in real time The local government needed a real time Common Operating Picture and interoperability for its command center and officers in the field to prepare for emergencies and support emergency operations Project Overview • Industry: Government • Solution: I3 Framework – Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security • Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments • Location: South Africa, Province of Gauteng • Facts: Largest cities Johannesburg and Pretoria, Population 9,688,100 • System Facts: 200 concurrent users responsible for Government man-made and natural disaster management.

26. State of MissouriMERIS Missouri Emergency Resource Information System United States Benefits Business Challenge • Event management regardless of scope and scale • A common operating picture • Support for private and public resource and asset management functions • Integrated credentialing tools • Minimization of redundant data input • Geo-mapping options with a network link to a GIS data warehouse encompassing geo-data and aerial photography of the entire state • Templates for planning, operations, resources, finance and intelligence functions • Reports for current situation to include real-time weather and weather forecasting tools Public Safety Needs: Incident Management, Resource Tracking, Communications, Asset Request Processing for: • Local City Public Safety Officials • Local County Public Safety Officials • All State Agencies • Private Support Organizations • All Hazards & Disciplines: Police, Fire Emergency, Medical, HAZMAT, Intelligence, Public Health & Pandemic Project Overview • Industry: Government • Solution: I3 Framework – Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security • Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments • Location: United States, State of Missouri • Facts: Population 5,842,713. 114 counties and one independent city (St Louis). • System Facts: 400-600 concurrent Users, High Availability - Clustered Failover Design, NIMS compliant

27. Best Practices and Lessons Learned • Networked security technologies significantly improve operational efficiency and reduce cost • The days of standalone solutions are history • The business requirements and the existing assets and infrastructure should drive the design • Re-use or additional functionality that can be done with current assets • Integration and interoperability are operational necessities • Think across organizational boundaries • With what existing systems will you need to integrate? SOA? • With what other agencies or systems will you need to share information? • Think long term • There will be changes; how can you prepare so that they can be made with minimal impact on your operations? Who will host? • How will the systems be supported and maintained and at what cost?

28. Additional Information Andrew S. Levy IBM Corporate Service Corps Fellow andrew.levy@us.ibm.com citizencorps.blogspot.com Reaching over 13,000 people in over 1,400 cities in over 75 countries in 12 months. www-03.ibm.com/industries/government/doc/jsp/indseg/all/f/index.jsp?re=gihome67gov