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The Digital Transformation Agenda

Join our discussion forum on the impact of digital transformation on software developers. Explore layers of transformation, standards, platforms, and digital capabilities. Learn about the Digital Service Standard and its elements for efficient service delivery. Get guidance and support for development teams. Engage with the Trusted Digital Identity Framework and the information layer initiatives. Discover the focus on digital capabilities and co-design processes. Share your feedback and priorities on the digital transformation agenda. Contact us for more information and to engage with the agenda.

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The Digital Transformation Agenda

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  1. The Digital Transformation Agenda Impact on software developers – discussion forum

  2. Layers of Digital Transformation • Standards and frameworks • Platforms • Digital capabilities

  3. Digital Service Standard • Developed as a result of Government Policy • Puts users at the centre of service delivery • Common elements and tools gives efficiency • Leverages technological advances and flexibility • 16 criteria to guide service delivery development • www.dto.gov.au/standard

  4. Support for development teams • ‘How to guidance’ being prepared • Initial guidance published • Digital Service Design Guide coming • Code and other repositories being considered • E.g. Canadian ‘web experience toolkit’ Interim Digital Transformation Office

  5. The Trusted Digital Identity Framework • Will establish the over-arching governance structure for a federated digital identity system and will comprise: • the Technical and Operational Specifications • the Legal Rules that govern the identity system • Will be underpinned by open standards (egOpenID Connect etc) • what issues do you think need to be addressed when developing the framework? Interim Digital Transformation Office

  6. The information layer • Experimenting with setting up a “discovery layer” • Supporting mashable government • Building a whole of government service analytics capability • Will be publishing code, standards and prototypes Interim Digital Transformation Office

  7. The digital capabilities • High level design is underway for capabilities across business account including digital mail, tell us once, authorised representative and linking an ABN to myGov. • Consideration of both retail and wholesale solutions. Interim Digital Transformation Office

  8. iDTO Co-design with individuals, sole traders and small business • What we’ve done • Partnered with ATO and DHS to undertake co-design activities with individuals, sole-traders and small businesses • Developed interactive prototypes • What we’re planning • Further co-design with individuals, sole traders and small businesses in May 2015 • Completion of 3rd iteration of prototype, incorporating all prior co-design findings • Future engagement with medium business, large business and third party providers What we’ve found • Users value security, convenience, transparency and control • Services should be simple and easy to use • Need clear value proposition for each offering • Want ‘choice’ but it can not be complex • Current business software users prefer to access the business account features via their software. • However, many business users would prefer to use a retail offering Interim Digital Transformation Office

  9. For discussion • Your feedback on the DTO approach to date. • What are your priority issues relating to the Digital Transformation agenda? • How will you engage with the agenda? Interim Digital Transformation Office

  10. Contacts • Kim Terrell • Head of Strategy • p: (02) 6228 6880 • e: kim.terrell@pmc.gov.au • David Hazlehurst • A/g CEOp: (02) 6228 6725 • e: david.hazlehurst@pmc.gov.au • Robert Ravanello • Head of Design • p: (02) 6228 6721 • e: robert.ravanello@pmc.gov.au @AusDTO www.dto.gov.au/engage www.dto.gov.au

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