Building the Largest Pilot Training Program in the World

1. Building the Largest Pilot Training Program in the World Scott Nutter General Manager – Research, AQP & Development

2. Video WATS 2010

3. The Mission • Closed merger transaction on October 30, 2008 • Corporate Goal • Achieve Single Operating Certificate by December 31, 2009 • 14 months to integrate two FAR 121 air carriers • 14 months to integrate…… WATS 2010

4. The Mission • 12,434 pilots • 11 Fleet Types (21 variants) • 2 Advanced Qualification Programs (AQPs) • 13 Initial Qualification Curricula • 11 Continuing Qualification (Recurrent) Curricula • 2 Data Collection Systems • 687 Pre-SOC, cockpit procedural changes Keep Safety #1 WATS 2010

5. Merger Philosophies • Never compromise safety • Keep it simple • Adopt & Go • Speed wins • Over communicate • Solicit and act upon feedback • Plan well, then execute • Address cultural as well as operational differences • Include everyone in the process (FAA, ALPA, IT, etc) WATS 2010

6. Training Integration Philosophies • Build training to support Safety goal • Keep it simple • Adopt & Go • Speed wins • Over communicate • Solicit and act upon feedback • Plan early, execute and adapt to change • Address training culture differences • Include everyone in the process (FAA, ALPA, IT, etc) WATS 2010

7. Divide & Conquer • Break integration of pilot training into two distinct tasks: Achieve SOC Develop “end-state” programs designed for combined carrier WATS 2010

8. Achieve SOC WATS 2010

9. Achieve SOCAQP Integration • Adopted existing Delta AQP as end-state program • Appended premerger NWA AQP to existing Delta AQP • Developed plan to integrate NWA programs into Delta AQP WATS 2010

10. Curricula Initial Qualification (IQ) Continuing Qualification (CQ) Indoctrination Specialty Curricula Instructor Evaluator Testing Strategy Courseware e-Learning Instructor Guidance Student Guidance LMS Electronic vs. Paper Develop “End-state” Programs Data Collection/Analysis WATS 2010

11. ST 1 ST 2 ST 3 ST 4 ST 5 ST 6 SV PT 1 PT 2 PT 3 PT 4 PT 5 PT 6 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum Develop “End-state” ProgramsPremerger NWA IQ GT (14 days) + FT (10 days) = 24 day IQ curriculum WATS 2010

12. Distance Learning ST 1 ST 2 ST 3 ST 4 SV PT 1 PT 2 PT 3 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum Develop “End-state” ProgramsPremerger Delta IQ GT (9 days) + FT (10 days) = 19 day IQ curriculum WATS 2010

13. Distance Learning ST 1 ST 2 SV PT 1 PT 2 PT 3 PT 4 PT 5 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum Develop “End-state” ProgramsEnd-state IQ GT (9 days) + FT (10 days) = 19 day IQ curriculum WATS 2010

14. GT 1 GT 1 GT 2 GT 2 FT 1 FT 1 FT 2 FT 2 All Fleets 12 Months Develop “End-state” ProgramsPremerger NWA CQ WATS 2010

15. FT 1 FT 2 FT 1 FT 2 6 Months 6 Months “International” Fleets FT 1 FT 2 FT 1 FT 2 FT 3 12 Months “Domestic” Fleets Develop “End-state” ProgramsPremerger Delta CQ FT 1 WATS 2010

16. FT 1 FT 1 FT 1 FT 1 FT 2 FT 2 FT 2 FT 2 9 Months 9 Months 9 Months All Fleets Quarterly Distance Learning Develop “End-state” ProgramsEnd-state CQ WATS 2010

17. Data collected through mainframe interface Data fed to warehouse within mainframe Six Sigma used as primary analysis tool Small number of standardized reports Develop “End-state” ProgramsPremerger Data Collection & Analysis • Web-based data collection tool • Data fed to custom database • Summary Statistics used to analyze data • Large number of custom reports WATS 2010

18. Develop “End-state” ProgramsEnd-state Data Collection & Analysis • Web-based data collection tool • Data fed to custom database • Six Sigma used to analyze data • Standard reports • Daily – supports data collection • Monthly – labor-intensive analysis • Quarterly – tied to SMS • Annual – system validation WATS 2010

19. Develop “End-state” ProgramsTimeline WATS 2010

20. Training Integration Conclusions • Constant reinforcement of the Safety culture works • KISS works • Adopt & Go saves time and simplifies tasks • “Speed wins” drives # 2 and # 3 • There’s no such thing as over communication • Acting upon feedback built support and fostered culture change • Plan early, execute and adapt • Embrace the best of both cultures • Everyone shares in the process and success • Visible, accessible leadership benefits every process WATS 2010

21. Lessons LearnedFlight Operations Integration • Old habits die hard……but they will die • Nothing replaces working with your peer • Words on a page can be interpreted many ways • Little things mean a lot • Change management takes time WATS 2010

22. Lessons LearnedPilot Training Programs • AQP works • E-learning works • Distance Learning works • Analysis = Accuracy • Instructional method driven by Performance Gap • If it’s worth training, it’s worth measuring • Build flexible training systems (adapt to network) • Integrate training with SMS (watch the operation) • Listen to your audience (feedback) • Mergers are not for the faint of heart WATS 2010

23. Building the Largest Pilot Training Program in the World Scott Nutter General Manager – Research, AQP & Development scott.nutter@delta.com