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NON -VERBAL COMMUNICATION5 SKILLS

NON -VERBAL COMMUNICATION5 SKILLS. By- Dr. Shalini Kalia. Non Verbal Communication: Process of transmitting messages without spoken words, which can be communicated through:. Facial expressions Gestures Gaze Posture Space Clothing Hairstyles Adornment. Shoes Symbols

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NON -VERBAL COMMUNICATION5 SKILLS

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  1. NON -VERBAL COMMUNICATION5 SKILLS By- Dr. Shalini Kalia

  2. Non Verbal Communication: Process of transmitting messages without spoken words, which can be communicated through: Facial expressions Gestures Gaze Posture Space Clothing Hairstyles Adornment Shoes Symbols Intonation and stress Voice quality Emotion Speaking style Colour smell

  3. Types of Non Verbal Communication Kinesics (Body language) Proxemics Paralanguage Chronemics Oculesics Artifactics Tactilics/Haptics Olfactics Chromatics Silence Sign Language

  4. Kinesics- Body language(the study of body movements, gestures, facial expressions, etc., as a means of communication) Facial Expressions Gestures : physical movements of arms, legs, hands, torso and head http://www.youtube.com/watch?v=PYcID4KWKe4&feature=related

  5. Proxemics-Space Language(study of distance individuals maintain between each other while interacting and its significance) Intimate zone Personal Zone Social Zone Public Zone

  6. Proxemics-Space Language(study of distance individuals maintain between each other while interacting and its significance) Intimate-Physical contact/touch to 18 inches eg with our family members, closest friends and selected people Personal-18 inches to 4 feet eg normal conversations with close friends, colleagues, associates and visitors Social-4 to 12 feet. Used mostly for formal purposes Public-12 feet to as far as we can see and hear

  7. Paralanguage or Para Linguistics ( systematic study of how a speaker verbalizes) • Pitch variation • Those who speak in monotones fail to keep listener’s attention • People in authority or when excited speak in high pitched voice • Speaking Speed • Fluency in language is not the same thing as the speed of speaking • We should present easy parts of message at a brisk pace and difficult, complicated parts at slower pace. • In state of anxiety, urgency we speak fast and when relaxed at a comfortable speed.

  8. Paralanguage or Para Linguistics (contd..) • Pause • Pace of speaking is also accompanied by pauses • But pauses have to be at the right moments • A pause can be highly effective in emphasizing the upcoming subject and in gaining listener’s attention • However frequent, arbitrary pauses spoil the speech and distract listener’s attention • Very important for a speaker to carefully monitor pauses • Non fluencies • Pauses often inserted with sounds like ah, oh, uh, um, you know, OK, yawning, laughing, chuckling… • Carefully and sparingly used they add fluency to speaker, give them time to breathe/ relax, make listener more alert • Too frequent insertions may irritate listener

  9. Paralanguage or Para Linguistics (contd..) • Volume Variation • Loudness of our voice should be adjusted according to size of audience • Some speakers believe only way to sound convincing is to speak louder • Proper word stress Eg: Have you met my wife before?

  10. Chronemics(the study of the use of time in nonverbalcommunication) Refers to the use of time as a message system including punctuality, amount of time spent with another and waiting time.

  11. Oculesics (Study of eye-contact as a form of non-verbal communication). Interpretation: Staring Eyes: superiority/lack of respect, a threatening attitude or wish to insult Too little eye contact: dishonesty, impoliteness, insincerity, shyness Withdrawal of eye contact: sign of submission

  12. Artifactics Study of signals that an individual sends across through appearance, clothing style, perfume, personal objects like pens, cell phones etc. Appearance Clothing and Accessories

  13. Haptics/Tactilics • Refers to communicating through the use of bodily contact • When used properly, touch can create feelings of warmth and trust • When used improperly, touch can betray trust and cause annoyance • Some cultures are very comfortable with bodily contact, others avoid it. Eg • In US touching has a lot to do with hierarchy • In Thailand it is offensive to touch head

  14. Olfactics (study of sense of smell) Someone’s smell can have a positive or negative effect on the oral message

  15. Chromatics (Communication of messages through colors) It is a scientific movement which explores the physical properties of colour and the effect of color on humans The connotations colors have may be positive or negative depending on the culture In US common to wear black when mourning, in India people prefer white In Hong Kong red is used for happiness or luck and traditional bridal dress; in Poland brides wear white In Asia people like colored shampoos, in US shampoos tend to be light colored

  16. Silence Another important aspect in communication When we are silent, we are also communicating! What we communicate depends on what kind of silence it is. Mostly subject of conversation plays major role in this The more emotionally loaded subject is, the more silence we need Silence in group conversations are difficult to be handled for lot of people

  17. Sign language Visual Signs Crossed bones under a skull as a danger signal Cross over a cigarette as warning against smoking Lights-green or red at traffic points, railway stations, outside operation theatre of hospital, revolving light on the top of VIP vehicle/ambulance Audio Signs Drum beats in jungles in olden times Alarm signals Blowing a horn Buzzer, bells

  18. Guess???

  19. Effective Use of Non Verbal Communication Observe and understand the non-verbal signals being sent your way on a moment to moment basis. Use good eye contact Stop what you were doing when your listeners look glassy-eyed or bored. Adopt the most appropriate posture that suits the occasion Understand the cultural nuances of the various forms of non-verbal communication.

  20. Activity

  21. Universal gesture that a person does not know or understand what you are talking about

  22. USA, Europe, Asia- All correctFrance-means zero or nothingJapan-can mean money

  23. Listener is critical of the speaker. Says something like: ‘I don’t like what you are saying and I disagree with you.’

  24. Rubbing the palm conveys positive expectation

  25. Frustration gesture, holding back a negative attitude

  26. Indicates confident, know all attitude, often used when giving instructions/advice to subordinates

  27. Defensive, and superior attitude

  28. Person is under pressure. Give the person guarantees and assurances when this gesture appears.

  29. Critical thoughts about speaker or his subject

  30. Attempt to disguise nervousness

  31. Nervous, reserved, defensive, withdrawn from conversation

  32. Most chair straddlers are dominant individuals who will try to take control of other people when they become bored with the conversation and the back of the chair serves as good protection from any attack by group members.

  33. Negative and judgmental attitude

  34. Confident, dominant, superior about something. Saying something: I have all the answers.

  35. THANKYOU

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