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Bridging the Gap

Bridging the Gap. Between Sales & Service. Bridging the Gap. Where Extended Service Contracts Gaps Exist? 1. Sales & Finance 2. Service. Bridging the Gap. How To Recognize Gaps 1. Sales & Finance Cycles Delay of Input and Activation into DMS

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Bridging the Gap

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  1. Bridging the Gap Between Sales & Service

  2. Bridging the Gap • Where Extended Service Contracts Gaps Exist? • 1. Sales & Finance • 2. Service

  3. Bridging the Gap • How To Recognize Gaps • 1. Sales & Finance Cycles • Delay of Input and Activation into DMS • Sets a platform of failure to fulfill high customer experience • 2. Service • Unreliable DMS information • Detrimental effects to CSI

  4. Closing the Gap • The Sales 2 Service Program • Narrows Delays of Input and Activation into DMS • All Activated Service Policies are Electronically Accessible to Customer Upon Finalizing Sales Contract • Fulfills Customer Expectations of a High Performing Dealership • Consistent DMS integrity • Gain customer trustworthiness and retention

  5. Program Features • Quick access to all service contracts • Detailed menu of current maintenance contract • Able to be customized with Dealer Logo’s & Brands • Allows for higher customer retention • Any dealership service will be able to access S2S • Increase gross profit per sale • Increase customer perception of value

  6. How Sales 2 Service Works • Three Step Program Finance Representative • Fills out S2S Highlight sheet • All Activated Service Policies become Electronically transferred onto S2S Key FOB • Customer Receives S2S Key FOB with Auto Purchased Keys

  7. S-2-S Highlight Sheet Place Your Brand

  8. S-2-S Highlight Sheet • Input Vehicle Information

  9. S-2-S Highlight Sheet • Input Service Contract Information

  10. Service Contract to Preset

  11. Our Key FOBs • New Autos

  12. Our Key FOBs • Pre-owned Autos

  13. Investing Into Your CSI • Sales 2 Service Advisor Program • Price List • 30-45 day Set Up Time • Virtual Training • Finance Department • Service Advisors • Department Managers

  14. Our Program Pricing

  15. Conclusion • Gap Exists at Every Dealership • CSI is at Risk • S2S Narrows Delays of Input and Activation into DMS • Fulfills Customer Expectations of a High Performing Dealership • Consistent DMS integrity • Gain customer trustworthiness and retention • Key FOBs Available for Both New & Pre-owned Vehicles

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