SDLC Forensic Fountain

1. SDLC Forensic Fountain Jamie Fegler and Matt Kerbs

2. Project Plan • The system we are developing for our business is a website that we will use to update our customers about our next location as a social network as well as sell our products and merchandise. • As a business we need to be able to manage our website effectively, update our information quickly and clearly communicate our information to our customers. • Our website will allow customers to become “members” of our business, login into our site, browse products and information and contact the founders of Forensic Fountain.

3. Project Plan • Our critical success factors include: • A data-driven website • Easy to navigate home, order, and other pages of the site • Clear flow of the website • Effective communication to the founders • Used to analyze customer feedback and make changes

4. Project Plan • For Forensic Fountain’s system we decided to conduct the following feasibility studies: • Cost-Benefit Study – This study will allow our company to determine if the benefits of running the “click” part of our click and mortar business outweigh the costs of running an online operation and will tell us whether to keep that part of our business or not • Schedule Study – This feasibility study will help our business because we have a lot of dates and events to keep track of due to the fact that we are a travelling business. A schedule study will help us determine if we can meet all of our obligations as a company.

5. Forensic Milestones • November 2, 2011 – Business requirements and project plan drawn up and completed • November 5, 2011 – Sent database model to programming company • November 10, 2011 – First basic prototype completed and under revision • November 12, 2011 – Second prototype completed • November 13, 2011 – Database received from programming company • November 13, 2011 – Website completed and ready for system testing • November 16, 2011 – Final product approved for launch • November 20, 2011 – User documentation due • November 21, 2011 – Website opened to the public, database fully functional

6. Project Analysis – Business Requirements Our online system will: • Be easy to navigate from login to checkout • Have an online ordering and payment system • Present information in a clear and understandable way to customers • Allow employees to use customer information to analyze business performance • Allow the generation of reports regarding different aspects of the business • Allow customers to contact the business with comments or concerns

7. Project Analysis • The two processes we chose to diagram are a customer order and contact us. • Due to the fact that our website will be a large part of our sales, showing the customer order process will help you understand how a customer will go through our system and also help us identify where potential problems might arise. • In addition, because we are a travelling business we do not have a concrete location where customers can come and share their concerns with us. Therefore, the contact us process of our business will be crucial to our success (or failure) as a business. A social networking function would also help cohesion.

8. Customer Order Process Customer Computer Sta When our customers first visit our site they will see our home page. In order to place an order, they will need to sign in as members of our site. Customers will be prompted for their User ID and Password. If they are new to our system, they can create a profile (free of charge) by setting up a User ID, password, and some brief information. Once they have done that, the system will either verify their information, or will reject it as an invalid login and request they enter their information again. Once they have been accepted, they are free to browse through all of our products and select whichever fits their fancy. Once a product has been selected and a customer is done shopping, they will proceed to checkout where they will enter their payment information, confirm their order and their method of reception, and send in their order for packing. Enter User ID and Password Customer order and payment Verify user Add User ID, Password and Confirm New User Invalid Login Products Product Selection Existing User Order Confirmation/ Package Destination Order review and Payment Information/Type Shipping or Pick-up

9. Contact Us Customer Computer Enter User ID and Password This process is crucial to our business and we want as much feedback as possible. In order to contact, a visitor will need to be a member of our website. Existing users can simply enter their User ID and Password (and once accepted into the system) may proceed to the Contact Us section of our website and submit their questions, concerns, or complaints via e-mail. They will receive a sent confirmation message and will receive an answer within a few days. New members will need to set up an account with a User ID, Password, and some other information. Once they have been accepted into the system they can follow the same process as outlined above. Customer Database Verify user Add User ID, Password and Confirm New User Invalid Login Contact us Contact Us Existing User E-mail address, Phone Number, Mailing Address or Meet Pick-Up Send Comments Confirmation Message Choose E-mail

10. Project Analysis • Our business relies mainly on buying side of a buy v. build scenario. Many of our products are already being produced by other companies and our business neither the skills nor the resources to produce those goods ourselves. Some of our products are customizable (such as T-shirts and mugs) and the company will be able to alter those products in order to fulfill customer demands. Buying is the smartest decision for our company because the capital it would take to make all of our own goods would far exceed the expenditures that are spent buying the goods already manufactured.

11. System Model - Website Logo Forensic Fountain Log In Find Us Catalogue Contact Us Fan Pictures Home Body Comments

12. Orders CUSTOMER Destination CUSTOMER ORDER Payment ORDER Customer Payment History

13. Web Site Navigation HOME Checkout Shopping Cart Log In A Product Catalogue Abandon cart Add to cart? Find Us Continue shopping Contact Us No Yes Fan Photos

14. Website Prototype

15. Screen / Form Tested Home page Date Tested November 17, 2011 Tester Matthew Kerbs Test Condition Actual Results (Circle one) Expected Results Pass Fail Pass Fail Pass Fail Pass Fail

16. Implementation - Training • Forensic Fountain is a travelling company and as such the amount of employees will be fairly small, thus our training method is based on a one-on-one interaction with a founder as an employee is hired. The company will not hire large groups of individuals, rendering group training useless, and because of the simplicity of our software online training would be more hassle than it would be worth. Each employee will spend a day of training with a founder or high level employee learning the ropes of the system before starting their first shift.

17. Implementation • Our business will be implementing a plunge conversion method. This means we will just jump right into running our system with no phase cycle. This is because we have no old system to phase out of, thus slowing the start of our new system would only hinder the companies business.

18. Maintaining Forensic Fountain • The founders of the company along with a couple IT specialists will be in charge of performing changes to the system as problems arise. Each person will be on call and have remote, online access to the system in order to repair damages quickly and efficiently. The founders will also be in charge of changing the system format to customize the experience based on customer and employee feedback.

19. Maintaining Cont. • Our adaptive maintenance will be handled by the owners of Forensic Fountain and will mostly entail them managing the layout and flow of the website in order to better accommodate customers and employees and the growing needs of the business. • Our corrective maintenance responsibilities will be handed over to the few IT specialists the company has hired to make sure that the system runs smoothly and any defects are eradicated quickly and without problems. • The perfective maintenance aspect of our company will be based heavily on the feedback from our customers and employees. Once we have sufficient date to warrant a change, those changes will fall under the adaptive maintenance process and be handled by the same personnel. • Our preventive maintenance will be monitored by our IT specialists, as is our corrective maintenance and will be based on trends produced by our maintenance schedule and commonly reported problems from within and outside of the company.

20. Maintaining Cont. • During the first 3 months of operation: • Daily scans to check for any glaring issues • Routine weekly system testing to make sure software is running smoothly • Customer simulation by employees to test ease of system • Effective April 1: • Monthly scans of the system to ensure everything is still functioning highly • Periodic customer simulation to asses the quality of the website • Quarterly updates to the system • Bi-annual checks of databases • Company reports at the end of every quarter to asses performance and company quality • Customer feedback, questions and complaints will be read and dealt with as soon as they occur.

21. References Baltzan, P. and Phillips, A. (2011). Appendix D. Retrieved November 16, 2011. M: Information Systems. New York: McGraw-Hill.