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F-u1

F-u1. Home-u1. Objective. In this unit, you will learn different expressions to: 1. make a phone call 2. leave and take a message. Basic Patterns. Basic Patterns. Part I- Questions. Are you a “telephone person”? Answer “Yes”, “No”, or “Sometimes” to these questions:

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F-u1

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  1. F-u1

  2. Home-u1

  3. Objective In this unit, you will learn different expressions to: 1. make a phone call 2. leave and take a message

  4. Basic Patterns Basic Patterns

  5. Part I- Questions Are you a “telephone person”? Answer “Yes”, “No”, or “Sometimes” to these questions: • Do you prefer to phone rather than write or send E-mails? • Do you feel worried when you think you might have missed some important calls? • Do you talk to your friend for a long time over the phone? • Do you rush to answer the phone when it rings? • Do you often call your friend just for a chat? • Do you want to make a call when you feel lonely? • Do you spend more than two hours every day on the phone? • Do you keep dialing when you get a busy signal?

  6. Part II-SA-main I. Listening Activities New Words and Expressions Exercise A Exercise B Section A II. Speaking Activities New Words and Expressions Exercise AExercise B Exercise C

  7. Part II-SA-words Section A: Calling to Cancel an Appointment I. Listening Activities New Words and Expressions cancel v.to say that an event that was planned will not happen 取消 business n. the activity of making money by producing or buying and selling goods, or providing services 生意，商务

  8. Part II-SA-words Notes to cancel his appointment with the doctor E 取消与医生的约见 C May I take a message? E 你可以留个短信吗？ C because I’m going on a three-week business trip tomorrow E 因为明天我有个为期三周的出差任务；明天起我要出差三周 C I can be reached at 7439 8210 anytime before noon E 在中午以前打7439 8210这个电话可以找到我 C

  9. Script Part II-SA-IA I. Listening Activities A Listen to a short dialogue between a man and a woman, then decide whether the following statements are true (T) or false (F). 1. It is a conversation between a nurse and a patient. 2. Dr. Black has not arrived at the clinic yet. 3. The man’s appointment with the doctor was set on Friday morning. 4. The man asks the woman to call back. ___ T ___ T ___ F The man’s appointment with the doctor was set on Friday afternoon. ___ F The man asks the woman to tell Dr. Black to call back.

  10. Script Part II-SA-IB1 I. Listening Activities B Listen to the dialogue again, and fill in the blanks with the caller’s information. _________________________________________ Michael White _________________________________________ _________________________________________ Cancel the appointment on Friday afternoon and call him back _________________________________________ 7439 8210 _________________________________________ _________________________________________ Anytime before noon or between 2 and 5 this afternoon

  11. Part II-II. Speaking Activities Section A: Calling to Cancel an Appointment II. Speaking Activities New Words and Expressions Steve n.史蒂夫（男子名） Harpers n.哈珀斯（餐馆名）

  12. Part II-SA-IIA1 II. Speaking Activities A Read and practice the following dialogue with your partner, paying close attention to the highlighted expressions. (Mr. Steve Brown has just returned from his business trip to China and is calling Mr. Johnson.) Secretary:General Manager’s Office. May I help you? Brown:Yes, I’d like to speak to Mr. Johnson, please. Secretary:Hold on a second, please … Hello, I’m sorry Mr. Johnson is not in his office right now. Would you like to leave a message? Brown: OK. Would you please tell him to call Steve Brown anytime before 5 p.m. today? The number is 205-7466. Secretary: Excuse me, your number again?

  13. Part II-SA-IIA2 Brown: It’s 205-7466. Secretary: Thanks, Mr. Brown. En, wait a minute, Mr. Brown. Mr. Johnson has just come in … Mr. Johnson, Mr. Brown on the phone. Johnson: Thank you, Jenny. Hello, Mr. Brown. How are you? Brown: I’m fine, thank you, Mr. Johnson. I’ve just returned from my trip to China. And I’ve got some exciting news to share with you. Are you free this evening? Shall we have dinner together? Johnson: Sounds great. Where and when? Brown: How about at Harpers at 7:00 o’clock? Johnson: OK. See you then. Brown: Great, see you then.

  14. Part II-SA-IIA2 Notes Mr. Steve Brown has just returned from his business trip to China. E 史蒂夫·布朗先生刚从中国出差回来。 business trip“出差”，如：He went on a business trip to the U.S.A. last month.他上个月去美国出差。 C General Manager’s Office. May I help you? E 总经理办公室。我能为你效劳吗？ C Would you like to leave a message? E 您可以留个口信吗？ C

  15. Part II-SA-IIA2 Mr. Brown on the phone. = Mr. Brown is on the phone. E 布朗先生正打电话找您。 “正在打电话”可以说(He’s/She’s) on the phone。 C How about at Harpers at 7:00 o’clock? E 今晚7点在哈珀斯（餐馆）如何？ C

  16. Part II-SA-IIB1 II. Speaking Activities B Practice the following patterns with your partner, using information of your own wherever necessary.

  17. Part II-SA-IIB2 II. Speaking Activities C Role play. You are calling somebody working in the ABC Company, who happens to be out at the moment. Leave a message, telling him/her to call you back any time before 4:30.

  18. Part II-SB-main I. Listening Activities Exercise A Exercise B Section B II. Speaking Activities New Words and Expressions Exercise A Exercise B Exercise C

  19. Script Part II-SB-IA1 Section B: Leaving a Message I. Listening Activities A Listen to a short dialogue between a man and a woman, then decide whether the following statements are true (T) or false (F). 1. The man wanted to speak to Yang Lin. 2. Yang Lin did not know when Li Ting would come back. 3. Yang Lin and Li Ting were roommates. 4. Probably Michael was going to have a dinner with his girl friend that evening ___ F He wanted to speak to Li Ting. ___ T ___ T ___ F Probably they would see a movie at Star Cinema.

  20. Script Part II-SB-IA2 I. Listening Activities B Listen to the dialogue again, and choose the best answer. 1. Whom does the man want to speak to? A. Li Ting. B. Yang Lin. C. Michael. 2. Does the woman know the caller? A. Yes. B. No. C. Not clear.

  21. Script Part II-SB-IA2 I. Listening Activities B Listen to the dialogue again, and choose the best answer. 3. Which message does the man leave? A. Asking his girl friend to go out that night. B. Asking his girl friend to eat out that night. C. Asking his girl friend to meet him somewhere that evening. 4. What time are they going to meet each other? A. 7:00. B. 8:00. C. 9:00.

  22. Part II- II. Speaking Activities Section B: Leaving a Message II. Speaking Activities New Words and Expressions assign v.to give someone a particular job or make them responsible for a particular person or thing 布置 deadline n.a date or time by which you have to do or complete something 最后期限

  23. Part II-SB-IIA1 II. Speaking Activities A Read and practice the following dialogue with your partner, paying close attention to the highlighted expressions. (David calls Li Ting to invite her out for dinner, because he wants to ask her some questions about the paper.) Li Ting: Hello. Li Ting speaking. David: Hello, Li Ting. This is David here. Li Ting: Hello, David. How are you? David: Fine, thanks. Well, have you finished the paper assigned by Mr. White? Li Ting: Oh, I’m working on it now. What about you? David: Haven’t started yet. To tell the truth, I have no idea at all as to how to write it.

  24. Part II-SB-IIA1 Li Ting: Oh, that’s too bad. This Friday will be the deadline. David: I know. That’s why I called. So, are you free this evening? I’d like to invite you to dinner. I want to ask you about the paper. Li Ting: OK. When shall we meet? David: Let me see. What about six o’clock at KFC? Li Ting: Fine. I’ll see you there. David: Good. See you.

  25. Part II-SB-IIA1 Notes What about you? E 你呢？ C I have no idea at all as to how to write it. E 我一点也不知道该怎么写。 C What about six o’clock at KFC? E 六点钟肯德基见怎么样？ C

  26. Part II-SB-IIB1 II. Speaking Activities B Practice the following patterns with your partner, using information of your own.

  27. Part II-SB-IIB1 II. Speaking Activities B Practice the following patterns with your partner, using information of your own.

  28. Part II-SB-IIC1 II. Speaking Activities C Role play. Make a dialogue with your partner, calling him/her to make an appointment.

  29. Part II-SC-main I. Listening Activities New Words and Expressions Exercise A Exercise B Section C II. Speaking Activities Exercise A Exercise B Exercise C

  30. Part II-SC-words Section C: A Wrong Telephone Number I. Listening Activities New Words and Expressions press n.report in newspapers, on radio or television 新闻，消息 press office 新闻处 dial v.to press the buttons or turn the dial on a telephonein order to make a telephone call 拨号 hang on used to ask or tell someone to wait稍等

  31. Part II-SC-words extension n. one of many telephone lines connected to a central system in a large building, which all have different numbers 分机

  32. Part II-SC-words Notes Press Office: the office of an organization or government department which gives information to newspapers, radio or TV E 新闻处 press officer新闻发布官，新闻发言人 C There is none of that name here. E 没人叫这个名字。 C Can I check the number? E 我可以对一下号码吗？ C

  33. Part II-SC-words hang up the phone E 挂断电话 C put you through E 帮你转接（电话） 如果说“帮你转到某人处”，则可以说“put you through to sb.”。 C direct number E 直接拨号（无需再从总机转） C hang on a second E 稍等 C

  34. Script Part II-SC-IA I. Listening Activities A Listen to a short dialogue, then decide whether the following statements are true (T) or false (F). 1. In the first phone conversation, the woman called to check a number. 2. The woman works in the Press Office. 3. Paul Roberts in the second call does not work in the Press Office. 4. The man in the Press Office helped the woman to speak to Paul. ___ F She dialed the wrong number. ___ F The man works in the Press Office. ___ F Yes, he does work in the Press Office, but not in the same room. ___ T

  35. Script Part II-SC-IB I. Listening Activities B Listen to the dialogue again, then choose the best answer. 1. Which of the following is the number the woman should dial to reach Richard Wilson? A. 5587 8901 B. 5588 7901 C. 5588 7601 2. The man working in the Press Office _______. A. knows the woman B. knows Richard Wilson C. knows Paul Roberts

  36. Script Part II-SC-IB I. Listening Activities B Listen to the dialogue again, then choose the best answer. 3. The number the second woman dialed is _______. A. 5588 6701 B. 5587 6701 C. 5588 7601 4. Paul Roberts can be reached by _______. A. a direct number B. an extension number C. a dialing number

  37. Part II-SC-IIA2 II. Speaking Activities A Read and practice the following dialogues with your partner, paying close attention to the highlighted expressions. (David wants to call Yang Lin, but he is not sure about her telephone number. He only remembers it’s 7893 67..., It might be – 36 or 63. So he first dials 7893 6736.) Recorded Voice:Sorry, the number you dialed does not exist. (David wants to dial 7893 6763, but he makes a mistake when dialing the number.) An old man: Hello? David: Hello, may I speak to Yang Lin, please? An old man: There’s no Yang Lin here. You must have dialed the wrong number. David:Oh, I’m sorry. But is that 7893 6763? An old man: No, this is 7893 6463. David: I’m sorry. Good-bye. An old man: That’s all right. Bye.

  38. Part II-SC-IIA2 (David dials 7893 6763.) Yang Lin: Hello, Yang Lin speaking. David: Hello, Yang Lin. This is David. How are you? Yang Lin:I’m sorry, but I can’t hear you. Please speak louder. David: OK. This is David here. Can you hear me? Yang Lin: Yes, I can. Hello, David. David: Hello. I called to ask you some questions about our research. Yang Lin: OK, but I’m sorry. I can’t talk to you right now. I’m on another phone. I’ll call you back later. David: Fine. Speak to you soon.

  39. Part II-SC-IIB1 Notes Sorry, the number you dialed does not exist. E 您拨打的电话号码不存在。 C There’s no Yang Lin here. E 这里没有叫杨林的人。 C You must have dialed the wrong number. E 您一定打错电话了。 C I’m on another phone. E 我正在接听另一个电话。 C

  40. Part II-SC-IIC II. Speaking Activities B Practice the following patterns with your partners, using information of your own.

  41. Part II-SC-IIC II. Speaking Activities C Role play. 1. Call your partner, as if you have dialed the wrong number or can’t hear each other clearly. 2. You call your teacher because you can’t go to class tomorrow. She happens to be out. As she uses voice mail, leave a message to her.

  42. Part II-SA-IA_ script1 Listening Script (Michael is calling Dr. Black’s office to cancel his appointment with the doctor.) W: Good morning, Mr. Black’s office. M: Hello, I’d like to speak to Mr. Black, please. W: Who’s speaking please? M: Oh, this is Michael White. W: I’m sorry, Mr. White, Dr. Black’s not in at the moment. May I take a message? M: Yes. I have an appointment with Dr. Black this coming Friday afternoon. But I’m afraid I won’t be able to make it, because I’m going on a three-week business trip tomorrow. Would you please tell Dr. Black that I feel terribly sorry to cancel my appointment and ask him to call me back? I can be reached at 7439 8210 anytime before noon or between 2 and 5 this afternoon. W: OK. I’ll make sure he gets the message when he comes to work. M: Thank you so much. W: You’re welcome. M: Good-bye. W: Bye-bye.

  43. Part II-SA-IA_ script2 Listening Script (Michael is calling Dr. Black’s office to cancel his appointment with the doctor.) W: Good morning, Mr. Black’s office. M: Hello, I’d like to speak to Mr. Black, please. W: Who’s speaking please? M: Oh, this is Michael White. W: I’m sorry, Mr. White, Dr. Black’s not in at the moment. May I take a message? M: Yes. I have an appointment with Dr. Black this coming Friday afternoon. But I’m afraid I won’t be able to make it, because I’m going on a three-week business trip tomorrow. Would you please tell Dr. Black that I feel terribly sorry to cancel my appointment and ask him to call me back? I can be reached at 7439 8210 anytime before noon or between 2 and 5 this afternoon. W: OK. I’ll make sure he gets the message when he comes to work. M: Thank you so much. W: You’re welcome. M: Good-bye. W: Bye-bye.

  44. Part II-SB-IA_ script Q1 Listening Script (Michael is calling Li Ting in her dorm. Yang Lin answers the call.) W: Hello, Yang Lin speaking. M: Hello, Yang Lin. Is Li Ting in please? W: No, I’m afraid she’s out. M: En, do you know what time she’ll be back? W: Oh, she didn’t say. Excuse me, could I know who’s calling? M: Well, this is Michael here. Can you give her a message, please? W: Yes, of course, Michael. M: Could you ask her to meet me at eight o’clock outside Star Cinema this evening? W: Star Cinema? M: Yeah, I think she knows where it is. W: Fine. M: Thank you very much. W: You’re welcome. Bye. M: Bye.

  45. Part II-SB-IA_ script Q2 Listening Script (Michael is calling Li Ting in her dorm. Yang Lin answers the call.) W: Hello, Yang Lin speaking. M: Hello, Yang Lin. Is Li Ting in please? W: No, I’m afraid she’s out. M: En, do you know what time she’ll be back? W: Oh, she didn’t say. Excuse me, could I know who’s calling? M: Well, this is Michael here. Can you give her a message, please? W: Yes, of course, Michael. M: Could you ask her to meet me at eight o’clock outside Star Cinema this evening? W: Star Cinema? M: Yeah, I think she knows where it is. W: Fine. M: Thank you very much. W: You’re welcome. Bye. M: Bye.

  46. Part II-SB-IA_ script Q2 Listening Script (Michael is calling Li Ting in her dorm. Yang Lin answers the call.) W: Hello, Yang Lin speaking. M: Hello, Yang Lin. Is Li Ting in please? W: No, I’m afraid she’s out. M: En, do you know what time she’ll be back? W: Oh, she didn’t say. Excuse me, could I know who’s calling? M: Well, this is Michael here. Can you give her a message, please? W: Yes, of course, Michael. M: Could you ask her to meet me at eight o’clock outside Star Cinema this evening? W: Star Cinema? M: Yeah, I think she knows where it is. W: Fine. M: Thank you very much. W: You’re welcome. Bye. M: Bye.

  47. Part II-SC-IA_ script1 Listening Script (Telephone ringing…) M: Hello, this is Press Office. W: Richard Wilson, please. M: I’m sorry, you must have dialed the wrong number. There is none of that name here. W: Oh, can I check the number, please? Is that 5588 7901? M: No, it’s 5587 8901. W: Oh, I’m sorry about that. I must have dialed the wrong number. M: No problem, bye. (hanging up the phone)

  48. Part II-SC-IA_ script1 (Telephone ringing again…) M: Hello, Press Office. Can I help you? W: Hello, Paul Roberts, please. M: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try to put you through. And his direct number is 5588 7601. W: Did I not dial that? M: No, you rang 5588 6701 W: Oh, sorry to trouble you. M: No problem. Now hang on a second. I’ll put you through to Paul’s extension. W: Thanks.

  49. Part II-SC-IA_ script1 Listening Script (Telephone ringing…) M: Hello, this is Press Office. W: Richard Wilson, please. M: I’m sorry, you must have dialed the wrong number. There is none of that name here. W: Oh, can I check the number, please? Is that 5588 7901? M: No, it’s 5587 8901. W: Oh, I’m sorry about that. I must have dialed the wrong number. M: No problem, bye. (hanging up the phone)

  50. Part II-SC-IA_ script1 (Telephone ringing again…) M: Hello, Press Office. Can I help you? W: Hello, Paul Roberts, please. M: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try to put you through. And his direct number is 5588 7601. W: Did I not dial that? M: No, you rang 5588 6701 W: Oh, sorry to trouble you. M: No problem. Now hang on a second. I’ll put you through to Paul’s extension. W: Thanks.

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