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WRITING BAD NEWS LETTERS

WRITING BAD NEWS LETTERS. Ms.debbie f. dianco. WRITING BAD NEWS LETTERS. Bad News Letters Letters that convey a refusal or other unpleasant information. The goal of writing "unpleasant" messages is not only to give the bad news, but also to keep the goodwill of the reader--a difficult task!.

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WRITING BAD NEWS LETTERS

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  1. WRITING BAD NEWS LETTERS Ms.debbie f. dianco

  2. WRITING BAD NEWS LETTERS Bad News Letters • Letters that convey a refusal or other unpleasant information. • The goal of writing "unpleasant" messages is not only to give the bad news, but also to keep the goodwill of the reader--a difficult task!

  3. WRITING BAD NEWS LETTERS - Bad News Letters take the indirect appraoch in delivering information. “BUFFER” (Usually Neutral) Main Idea Neutral Or Positive Closing

  4. WRITING BAD NEWS LETTERS ADVANTAGES: • The agreeable beginning helps to identify the subject. • Since readers haven't been disappointed, they are still receptive. • They are better prepared to analyze and understand reasons behind decisions.

  5. WRITING BAD NEWS LETTERS ADVANTAGES: • Because reasons are presented before the bad news, readers are almost sure to read them. • Closing on a pleasant or neutral note assists in taking emphasis off the bad news. • In addition, an acceptable alternative can be offered.

  6. WRITING BAD NEWS LETTERS

  7. WRITING BAD NEWS LETTERS • Don’t say NO in the first sentence. • Don’t mislead the reader by implying a positive response. • Don’t “talk down” to the reader. • Don’t be apologetic. • Don’t use worn – out language. • Don’t use negative language.

  8. WRITING BAD NEWS LETTERS

  9. SOURCE URL: http://planet.tvi.cc.nm.us/ba122/Letters%20and%20Memos/Bad%20News.htm

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