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Creating a Dashboard for Frontline Staff to Improve Performance

Creating a Dashboard for Frontline Staff to Improve Performance. Training Institutes 2010 Shannon Van Deman, MBA Knute Rotto, ACSW. Agenda. Introduce ourselves Why use dashboards? Who should use dashboards? Go through the steps involved in creating a dashboard Small group work

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Creating a Dashboard for Frontline Staff to Improve Performance

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  1. Creating a Dashboard for Frontline Staff to Improve Performance Training Institutes 2010 Shannon Van Deman, MBA Knute Rotto, ACSW

  2. Agenda • Introduce ourselves • Why use dashboards? Who should use dashboards? • Go through the steps involved in creating a dashboard • Small group work • Introduce Choices’ dashboard • Lessons learned and next steps

  3. Choices, Inc. • Non profit care management organization created in 1997 • Developed around a community need: “high cost youth out of state” • Blended system of care principles with wraparound values and managed care technology.

  4. Choices Care Management • Over 150 Employees • $36 Million Annual Budget • Over 600 youth served in Child Family Teams daily • Working across ALL child serving systems – 60% CW 180 80 220 100 20 Indianapolis – Indiana (1997) Cincinnati – Ohio (2002) Rockville – Maryland (2005) Baltimore County – Maryland (2006) Washington DC (2008)

  5. Care Coordination Child Welfare Friend Family Mental Health/ Substance Abuse Teacher Pastor Care Coordinator Provider Network Case Rate PLAN

  6. Why Use a Dashboard? • Simple presentation of information • Available as needed • Common language • Improves performance

  7. Who Should Use a Dashboard? • Board of Directors • Growing focused • Executive management • Improvement focused • Frontline staff • Operations focused

  8. Steps to Build a Dashboard • Identify key performance metrics

  9. Choices’ Dashboard: Key Performance Metrics • Youth and family functioning • Time spent with youth and families • Dollars spent on youth and families • Service mix

  10. Steps to Build a Dashboard • Identify key performance metrics • Figure out how to capture the information

  11. Steps to Build a Dashboard • Identify key performance metrics • Figure out how to capture the information • Figure out how to deliver the information

  12. Dashboards

  13. Dashboards

  14. Dashboards

  15. Dashboards

  16. Dashboards

  17. Steps to Build a Dashboard • Identify key performance metrics • Figure out how to capture the information • Figure out how to deliver the information • Introduce the dashboard to staff • - Lesson Learned - Roll out is KEY!

  18. Next Steps: Fun Future Directions Corporate Names Ticker Tapes “Business School”

  19. Visualizing Demographics

  20. Visualizing Strengths & Needs

  21. Summary • Introduced ourselves • Why should you use dashboards? Who should use dashboards? • Went through the steps involved in creating a dashboard • Small group work • Introduced Choices’ dashboard • Lessons learned and next steps

  22. Conclusions • Dashboards are beneficial for frontline staff • They manage huge amounts of tax payer dollars • They work across systems and facilitate meetings • They are responsible for the children and families they serve • Can help advance children’s mental health

  23. Thank You! www.ChoicesTeam.org Choices, Inc. 4701 N. Keystone Ave. Suite 150 Indianapolis, IN 46205 (317) 726-2121

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