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Get

Get. both!. Established in 2005 Focus on: c ustomer service t echnical support outbound campaign support. You. get …. Low staff turnover Multilingual service 24/7 operation Real-time monitoring Stability and security Lower cost. You. get …. Great people Low turnover

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Get

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  1. Get both! • Established in 2005 • Focus on: • customer service • technical support • outbound campaign support

  2. You get… • Low staff turnover • Multilingual service • 24/7 operation • Real-time monitoring • Stability and security • Lower cost

  3. You get… Great people Low turnover Robust infrastructure + Competitive pricing = Value Value = Tacamor!

  4. You accountability! get… • Live monitoring • Call recording • Reporting (Client can dotheir own if desired) • Quality Assurance calibrated with client input • Service level contract

  5. You dependability! get… • 24 x 7 x 365 operation with 9 levels of UPS protection and diesel backup power • Full daily backups and off-site client data storage • Passcard security system and 24-hour live video monitoring • Redundant T1 switches • Call recording with failover • And more…

  6. So where are we? Placentia, Newfoundland & Labrador, Canada Bay Roberts, Newfoundland & Labrador, Canada Toronto, Ontario, Canada

  7. our model: Hub and Spoke Design Placentia Tacamor in Photo courtesy of Don Lane http://www.lanegallery.com

  8. our model: Hub and Spoke Design Bay Roberts Tacamor in Photo courtesy of Don Lane http://www.lanegallery.com

  9. our model: Hub and Spoke Design • 2nd most multicultural city on the planet • We provide service in many languages through the Toronto multilingual center Toronto Tacamor in

  10. our model: Hub and Spoke Design Hub: Placentia, NL, Canada Agents Agents Agents Spokes with clusters of agents in rural communities are added as needed.

  11. PSTN our system architecture IP Network T1 Switches Distributed Server Contact Center Agents Supervisor Client Data Sugar CRM Internet

  12. some of our clients

  13. So what can do for you?

  14. P.O. Box 290 1 Augusta Place Placentia • NL Canada • A0B 2Y0 Sales (877) 227-1138 Office (709) 227-1160 www.tacamor.com Ken Hann(709) 227-1199 khann@tacamor.com

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