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Putting People First in Technology Service Integration

Putting People First in Technology Service Integration. AUTIS Conference April 21, 2015. Service Integration. cross-train management and employees reduce ineffective communication cut supplier costs.

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Putting People First in Technology Service Integration

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  1. Putting People First in Technology Service Integration AUTIS Conference April 21, 2015

  2. Service Integration • cross-train management and employees • reduce ineffective communication • cut supplier costs. As you analyze your operations, think of the different ways you can integrate processes to save the company time and money. Integration helps to streamline your operations and can reduce overhead as well as personnel costs by reducing the need for additional staff and the resources they use

  3. Success Means Focusing on 3 Key Aspects Personnel Integration Your management team and employees are an important asset to your company. They become even more important when you take the time to integrate your personnel more deeply into the operations of the company, according to the Boise State Center for Professional Development at Boise State University. For a manager to be effective, he needs to know how his department works in conjunction with the rest of the company. The logistics manager should understand what the accounts payable manager has to do, and the sales manager should have an understanding of what the human resources manager's job is. This helps departments work together and increases efficiency. Integrating employees means cross-training employees to do each others’ job. If the press operator is sick, someone else can step in for the day, and production is not lost. Process Integration Process Integration combines duplicative processes. The advantage of vertical integration is that the company has control over quality and costs at the most important segments of its product manufacturing and distribution model. The downside of vertical integration is that it goes outside a company's core competency and can be expensive to administer. For example, a company that assembles and packages products may not be proficient as a product distribution organization. It is not what they do best. To administer the distribution, it must spend money on personnel and equipment to get the job done. Vertical integration needs to be carefully monitored and planned to be beneficial to a company. Data Integration Data integration occurs when companies bring in new systems to replace the old ones or when companies merge and must integrate their computer networks. Data integration can be time consuming and expensive if it is not planned carefully and if the proper experts and equipment are not used. Inefficient data integration can cause communication between the different departments to become clouded and slow. It can drag down efficiency, and it can have an effect on customer service. For example, when two companies merge, the resulting company will need to integrate the two billing systems to make sure customers are still billed and accounts receivables are still charted.

  4. Putting People First inTechnology Service Integration Strategies PHASE I Initiate PHASE II Define & Design PHASE III Develop PHASE IV Test & Deploy PHASE V Operate

  5. Joanne Gallagher, PMP, HCS Joanne Gallagher, PMP, HCS, is a Program Director in CAI and leads Health and Human Services (HHS) Practice. She joined CAI in 2010, having been recruited from Deloitte Consulting's HHS Practice where she worked 10 years and was a Senior Manager. She leads CAI's Technology, Program and Operations and Human Capital market offerings for State HHS clients. These offerings include strategy and advisory services across all HHS state divisions, including, Medicaid, TANF and SNAP as well as state healthcare organizations. Over her career, Joanne has worked with more than a dozen US states and Canadian provinces to transform business and technical service delivery in HHS organizations to better serve constituents. Her expertise includes strategy, design, and development of solutions to modernize human service delivery. Her focus includes not only the technical solutions but also the underlying business process and program activities required to support successful service delivery model implementation. Joanne has been a speaker on the subjects of service integration strategies and program management for a series of national conferences, including the National Child Enforcement Association (NCSEA), American Public Human Services Association (APHSA) and American Association of Motor Vehicle Administrators (AAMVA) and Arkansas Users of Telecommunications and Information Systems (AUTIS). Joanne has an Honors Degree in Law and a Bachelors of Arts (Criminology/Psychology) from Carleton University, Ottawa, Canada. She is a certified Project Management Professional and Human Capital Strategist.

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