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conflicts

Conflicts. Intra-role ( uncertainty within individual)Extra-role (others perceive conflict)Personality and expectationsSelf-expectations and those of othersNumerous individual or group expectationsPoor CommunicationType of Organizational StructureHuman FactorsCompetition over limited resources.

Gabriel
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conflicts

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    2. Conflicts Intra-role ( uncertainty within individual) Extra-role (others perceive conflict) Personality and expectations Self-expectations and those of others Numerous individual or group expectations Poor Communication Type of Organizational Structure Human Factors Competition over limited resources

    3. Primary Sources of Conflict

    4. Other Sources of Conflict Direction Clarity Terminology Role Ambiguity Inaccurate Perceptions Intensity Issues of Equity CAREFUL PERSONNEL SELECTION

    5. Dealing with Conflict Compromise Consensus Avoidance Agree to Disagree Arbitration

    6. Role of Leader in Addressing Conflict Diagnose Mediate Build Trust Know when to meet each party separately Turn down the heat Establish facts Create Win/Win situations Establish a basis for compromise

    7. Conflict Resolution Continuum

    9. Productive Group Work is Based on.. Security Trust Value Sharing of Goals Cooperation and Teamwork Commonalities and Diversity

    10. Structure of an Effective Meeting Purpose Agenda Advanced Planning Setting (equipment, comfort) Leading Facilitating Participation and Discussion Minutes

    11. Resolving Conflict Members state their conflicting positions Ask that group members state their opponents position Clarify with group members if conflict still exist Request that group members state why their viewpoints continue to be valid Ask for a position that posses a compromise for the conflict or agree that no resolution can be achieved

    12. Activity Role play conflict resolution using the model previously discussed.

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