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1. Approach IOSA Seminar IATA Operational Safety Audit (IOSA)
3. About the Flight Safety Foundation One of the worlds best aviation safety resources. Flight Safety Foundation is known internationally for providing timely, practical and objective information to FSF members and everyone concerned with the safety of flight.
Since its official founding in 1947, Flight Safety Foundation has been a catalyst for the continuous improvement of aviation safety. The Foundation is an independent, nonprofit international organization that provides a neutral forum, where the aviation industry can meet in a noncompetitive environment to identify safety concerns, determine solutions and implement ideas and actions to improve safety.
4. Introduction Section 1
5. Background The airline industry is subject to ever increasing numbers of inspections, reviews and audits.
These often overlap in intent and content
They have a wide variability of standards (up to now)
The industry needs to standardise, harmonise and rationalise these processes
6. Current Process - No Audit Sharing - Multiple Audits per Airline
7. How to Standardise, Harmonise, Rationalise? IATA guided and directed a diverse and highly experienced group of airline audit specialist, which created
IOSA IATA Operational Safety Audit
8. Eligible Carriers IATA Passenger Carriers
All IATA member airlines have committed to seek IOSA registration by 1 January 2006
Non-IATA airlines can seek an IOSA audit and registration
Cargo airlines cannot (yet) gain IOSA registration
9. IOSA Benefits Section 2
10. Financial Benefits IOSA can replace current multiple code-sharing audits
Reduces the number of auditor resources used to conduct audits
Reduces the number of auditee resources needed to interface with auditor teams
Reduces time required to complete code-sharing processes
Registration Fee Waiver
2005
11. Quality Benefits Standardisation of audit depth and quality
Standardisation of audit results
IOSA registration is a clear statement of an airlines operational integrity and its ability to manage associated risks
12. IOSA Structure Section 3
13. Principal IOSA Entities 1. IATA
Develops standards
Keeper of IOSA Registry
Accreditation of Audit Organisations (AO) and Endorsed Training Organisations (ETO)
Quality oversight of total IOSA Programme
14. IOSA Relationships
15. IOSA Documentation Section 4
16. Manuals IOSA Standards Manual (ISM)
Part 1 IOSA Standards and Recommended Practices (ISARPs)
Part 2 IOSA Guidance Material (IGM)
IOSA Checklists
The checklists used by IOSA auditors to accomplish audits in accordance with ISM
17. Manuals IOSA Programme Manual (IPM)
Contains the standards that govern the total IOSA Programme
Applicable to AO (auditors), Operators (auditees) and IATA
IOSA Auditor Handbook (IAH)
Guidance material for IOSA auditors
18. IOSA Audit Process Section 5
19. IOSA Basic Principle The fundamental IOSA Principle is:
1. Document clearly all processes that operator uses to comply with every required IOSA Standard (and Recommended Practice)
2. Implement all documented processes fully
3. Accomplish each process exactly as documented consistently
Remember the principle as:
Say (document) what you do
Do what you say you do - every time
20. IOSA Basic Principle This does not stop an operator from modifying processes
BUT
1. Ensure process manual and physical process changes occur concurrently
2. Ensure staff fully briefed/trained in revised process but do not commence use of modified process until amended documentation issued
21. How is compliance confirmed? IOSA uses formalised standard checklists
Checklists contain IOSA Standards (shall items) and Recommended Practices (should items)
Every required process must be documented
Every required process must be implemented
This achieves Conformity
22. Audit Scope Corporate Organisation and Management (ORG)
Flight Operations (FLT)
Operations Control/Flight Dispatch (DSP)
Aircraft Engineering & Maintenance (MNT)
Cabin Operations (CAB)
Aircraft Ground Handling (GRH)
Cargo Operations (CGO)
Operational Security (SEC)
23. Operator Preparation Obtain ISM and Checklists (from IATA website) and distribute to heads of operational sections
Review ISARPs against the operators current operational policies and procedures
Standards shall, Recommended Practices should
Carry out Gap Analysis using Checklists by requesting AO to accomplish a pre-audit, or by undertaking internally
24. Operator Preparation Rectify every Finding (shall item) found by the Gap Analysis
Consider appropriate action for any Observations (should item) found by the Gap Analysis
Contact AO and schedule formal IOSA audit
25. AO Audit Process AO Audit Team preparation & logistics planning
Conduct Audit
Formal Opening Meeting
Follow checklists, gather evidence
Accomplish Operational Assessments
Raise findings and/or observations, as appropriate and advise auditee
Formal Closing Meeting
26. AO Audit Process Lead Auditor documents and provides to auditee, all Findings and Observations presented at Closing Meeting (in draft only)
IOSA Interim Audit report (IIAR) provided to auditee within 15 business days
IIAR includes Corrective Action Record (CAR) documenting all Findings and Observations from the audit
27. AO Audit Process AO and Auditee agree on an acceptable Corrective Action Plan (CAP) within 30 days of Closing Meeting
AO follows up to ensure all corrective actions implemented in accordance with CAP
AO closes each Finding once acceptable corrective action implemented by auditee and verified by AO
AO closes audit once ALL Findings are closed
AO creates IOSA Audit Report (IAR)
28. IAR and IOSA Registration Section 6
29. IAR The IAR is the official record of the IOSA audit
The IAR is completed by the AO within 15 business days after Audit Closure and submitted to IATA
IATA is custodian of all IAR and the AO retains a copy for two years
The IAR is the sole and exclusive property of the auditee
30. IOSA Registry Once IAR received, IATA formally adds the auditee to the IOSA Registry
The auditee is retained on the registry for two years by which time a new IOSA audit will be accomplished
31. Audit Sharing A primary purpose of IOSA auditing is to allow audit sharing to eliminate redundancy of audits
An interested party makes a written request with specific reasons to IATA for access to the IAR of the auditee
IATA provides the IAR only after the auditee has authorised access
32. Audit Sharing