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IATA Operational Safety Audit (IOSA)

IATA Operational Safety Audit (IOSA). North American Aviation Safety Conference Atlanta, Georgia 4 February 2003 Jim Anderson/IATA IOSA Project Manager. Presentation Sequence. Background Mandate Development Project Programme Description Implementation. Audit Background.

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IATA Operational Safety Audit (IOSA)

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  1. IATA Operational Safety Audit(IOSA) North American Aviation Safety Conference Atlanta, Georgia 4 February 2003 Jim Anderson/IATA IOSA Project Manager 1

  2. Presentation Sequence • Background • Mandate • Development Project • Programme Description • Implementation 2

  3. Audit Background • Emergence of code share agreements • Birth of airline operational audit programmes • ATA/DoD/FAA evolvement • Worldwide effect 3

  4. What Resulted? • Redundant audits • Uneven results • No common standards • No defined auditor qualifications • No sharing of audits • Inefficient use of resources 4

  5. Today’s Model No Audit Sharing – Multiple Audits per Airline Airline A Airline B Audit Audit Audit Audit Audit Airline C Airline X Audit Audit Audit Audit Audit Audit Airline Y Airline Z 5

  6. The Mandate • IATA Board of Governors Resolution: “Identify opportunities to standardise, harmonise, and rationalise existing airline audits and auditing standards…” • The challenge: create an internationally recognized audit programme, audit standards acceptable by all • The IOSA project was born… 6

  7. About the IOSA Project • A truly international effort (under IATA) • IOSA Advisory Group (IAG) • Total of 12 IOSA Task Forces • Overall participation: well over 100 individuals • Airlines, regulators, others • Balanced representation • No dominant influence 7

  8. What is IOSA? • Replaces existing codeshare audits • An operational audit, not a technical inspection • Focuses on operational management and control systems • Structured to ensure each audit is conducted in a standardized and consistent manner • Complements ICAO SOA programme 8

  9. IOSA Operational Standards • Audit standards only; not regulations • Exceed FAA-accepted ATA standards • Include ICAO, DoD and selected existing audit requirements • Include selected QMS principles • Approximate acceptable levels that exist today • Bottom line: A well managed airline will meet IOSA Standards 9

  10. IOSA Programme Standards • IOSA system policies and procedures • Standardize all aspects of programme • Accreditation (AOs and ETOs) • Audit process • Auditor qualifications and training • Data management and registration • Administration • Grievance process 10

  11. What is the Audit Scope? 11

  12. How Does IOSA Work? • Structured and controlled system • Primary objective: standardization • Programme standards govern all aspects • Quality assurance (by IATA) • Ensures standards are met • One audit per airline • Two year audit cycle • Interested parties share one audit 12

  13. IOSA Model Audit Sharing – One Audit per Airline Airline A Airline B Audit Audit IOSA System Airline X Airline C Audit Audit Audit Audit Airline Y Airline Z 13

  14. What Does IOSA Offer? • First international operational standards • Comprehensive programme standards • Quality oversight (standardization) • Fewer audits (redundancy eliminated) • System for sharing audits • System for registration of Operators • Increased operational flexibility 14

  15. Who Conducts Audits? • Only audit organizations accredited by IATA (AOs) conduct IOSA • Must meet accreditation standards • AO audit teams comprise only approved IOSA Auditors • Must meet qualification and training standards • Training will be conducted by Endorsed Training Organizations (ETOs) 15

  16. What is Registration? • Audit determines eligibility for IOSA registration • Operator that meets standards is entered on the IOSA Registry • Registration term is 24 months • Audit required every two years to maintain registration 16

  17. Audit Sharing IATA Airlines IOSA Database Regulators Share Share IOSA Audit Report AO Audit Airline Y 17

  18. What is Role of IATA? • Management of IOSA programme • Ensure needs of airlines, regulators are met • Accreditation of AOs and ETOs • Maintenance of IOSA standards • Quality assurance programme • Programme oversight by IATA members 18

  19. What is Member Oversight? • Ensures: • IOSA quality is maintained • IATA members control programme • Regulators have participation • IOSA represents the global industry • Programme management is monitored independently 19

  20. Where are We? • IOSA Operational Standards • Final refinement underway • Publish March 2003 • Initial Auditor Training Course • First classes May 2003 • IOSA programme Standards • Publish April 2003 • First accredited AO June 2003 • IOSA implementation – July 2003 20

  21. Thank You 21

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