If Only Organizations Knew the Cost of Single Unattended Call

1. If Only Organizations Knew the Cost of SingleUnattended Call According to a research conducted by Gartner, a mere 5% increase in customer retention leads to a massive increase in profit by 25 percent to 125%. The cost of poor customer service in United Kingdom incurs a loss of 12 billion pounds each year. Also, 19% of unsatisfied customers will retaliate the poor service by posting a negative review on social media websites. Not only the cost of unattended call is high and disturbing, the cost of being put on hold is high too. 49% of the callers are least likely to call an organization due to the fear of being put on hold while 56% in the age group 16-24 are put off by the cost of calling an organization. Annoyed of lack of agents’ knowledge, multiple agents to talk to, etc.encourage callers to switch to other competing firms. 22% of people aged above 55 will hang up on call within five minutes. Heavy call volumes lead customer to frustration, switching and bad word of mouth. More than 40% of calls want to have a human touch and feel when calling an organization while 76% of callers feel they are intentionally forced to use self-service systems. During the peak times of launching a new service, updating a software and free installation of your product can lead to a torrent of calls. An inability to attend these calls on time is not what an in-house receptionist can do. Therefore, call us on our toll free number 877.496.6044 or visit http://dingaling.wpengine.com/ for more information on answering services. Answering Service Care 777 South State Road 7, Margate, FL Zip: 33068 USA PH: 800.430.6511