Chapter 14 Professional Development

1. Chapter 14Professional Development Supervision in the Hospitality Industry Fourth Edition (250T or 250)

2. Competencies forProfessional Development • Explain why it is important for managers to take control of their personal development. • Outline ways to plan for personal career development. • List the steps in creating a career development plan. • Describe how to execute a career development plan.

3. Owning Your Development • Maintain your current position. • Provide mobility. • Make promotion a possibility.

4. Planning for Development • Conduct a self-assessment • Gather feedback • Write goals and set priorities

5. Tools for Self-Assessment • Past performance reviews • Conversations with peers, managers, and subordinates • Lists of strengths, weaknesses, values, and interests

6. Setting Priorities • Determine which skills and competencies your organization needs. • Work on your weakest areas first. • Build up your strengths and highest interest areas first. • Combine methods.

7. Create a Plan • Set objectives • Get motivated • Determine learning activities • Establish a timetable • Identify resources • Anticipate barriers and constraints

8. Setting Objectives • Start • Stop • Keep doing

9. Getting Others Involved • Colleagues • Direct reports • Managers • Team leaders • Human resources staff • Role models and mentors • Family and friends

10. Learning Styles • Visual Learners • Auditory Learners • Kinesthetic Learners

11. Learning Activities On-the-job learning activities Off-the-job learning activities

12. Execute the Plan • Make daily investments • Find opportunities where you are • Seek honest feedback • Minimize defensiveness • Overcome barriers • Monitor progress

13. Evaluate Feedback • Does it make sense? • How do I want to change? • Is the feedback truthful and accurate? • Is the feedback important?