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Defining Passenger Experience in the Airport Terminal

Global passenger traffic is expected to double to 8.2 billion by 2037. Over the next two decades, the forecast anticipates a 3.5% compound annual growth rate leading up to the doubling in passenger numbers from today's levels. u200b<br><br>Read this guide to understand the importance of passenger experience in the airport terminal.<br>

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Defining Passenger Experience in the Airport Terminal

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  1. Defining Passenger Experience in the Airport Terminal

  2. Passenger experience has become a hot topic in public transport, especially for airports. • Airports are putting it at the center of their thinking • In an increasingly competitive transport environment, operators and providers are clearly seeing it as a way to improve their offer and attract more passengers and increase revenue.

  3. Passenger experience should be the thing that unites the various elements of the airport or station.  • A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow and reputation to remain esteemed. This is achieved by providing customers with high-quality passenger experience.

  4. The revolution in social media means that customer feedback on that “experience” is loud and public. • The reputation of the service provider or operator is quickly formed and changed on the basis of how it delivers the experience. So they are right to take it seriously.

  5. How Tatvam Can Help? Tatvam helps you listen to your customers better. By consolidating feedback and commentary from across your survey efforts, social media, review sites, and support channels into a single environment you can spend less time trying to keep up with everything and more time identifying insights you can use to make your customer experience better.

  6. Tatvam features cutting edge technology like Natural Language Processing, AI, Machine Learning, Sentiment Analysisand Rich Data Visualizations, Tatvam creates an extremely simple and user friendly way to minimize the time you spend reading comments, and maximize the time you spend taking action. With Tatvam You can: • Respond faster • Identify insights • Measure results • Increase revenue

  7. Tatvam uses advanced technologies like AI, Machine Learning, Sentiment Analysis, NLP to help make the process of dealing with text-based comments faster and easier for users of any skill level. • Our highly advanced, but extremely user-friendly platform requires no coding or programming knowledge at all. Our customers enjoy AI powered insights to consistently improve their customer experience all at the simple click of a button.

  8. Thank You www.tatvaminsights.com

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