User Pays User Committee 14th September 2009

1. User Pays User Committee14th September 2009 1

2. Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management Change Proposal Update LSO / DLSO Form Modification Update Mod 224 Update Operational Updates AOB

3. Agency Charging Statement

4. ACS Review for 1st October 2009 • Part of xoserve’s commitment to review User Pays Charges • Further revision after last UPUC created only one price change; • Reduction in IAD charge to £5.75 (creates average charge of £7.90 for 09/10) • Submitted to Industry for review in August with no comments received • Submitted to Ofgem for final review for a 1st October 2009 effective date • Any questions on process please contact; • xoserve.userpays@xoserve.com

5. Change Management 5

6. Update on Change Process • Both Change Orders progressing well; • UPCO001 - IAD Transactional Charging • Charging based on per hit on IAD database – report already available • Could provide more pure ‘user pays’ principle – can provide individual customer analysis if requested • Early indications are that change could be implemented • Likely to require 2-3 weeks to develop EQR • Will require change to Service Schedule and ACS • Next Steps • Development and publishing of EQR document with above details • Customer Voting

7. Update on Change Process • UPCO002 - IAD Last Access Report • New report documenting all User’s accounts, status and last accessed date • Will benefit all users who wish to actively manage their IAD accounts • Report already exists and can be formally implemented • Likely to require 2-3 weeks to develop EQR • Will need to amend the Service Schedule and ACS • Next Steps • Development and publishing of EQR document with above details • Customer Voting

8. New LSO/DLSO Request Form

9. Benefits • Introduces greater security with xoserve Customer Lifecycle validating all requests for LSO/DLSO. • Incorporates IAD LSO/DLSO to the existing form. • Allow user to specify which applications the LSO/DLSO will be responsible for.

10. New LSO/DLSO form

11. Key Dates • Proposed implementation – 1st December 2009 • Soft landing until – 1st January 2010

12. Modification Update 12

13. Modifications identified as potential User Pays • 0209 – Rolling AQ • 0224 – Facilitating the use of AMR in the Daily Metered Elective Regime • 0231 – Changes to the Reasonable Endeavours Scheme to better incentivise the detection of Theft • 0245 – Review of arrangements regarding the detection and investigation of Theft of Gas • 0246B – Quarterly NTS Entry Capacity User Commitment • 0248 – Meter Reading Replacement • 0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points • 0255 – Publication of Objection Rates for LSP Supply Points • 0260 – Revision of Post-Emergency Claims Arrangements • 0264 – Review of industry arrangements to accommodate reduced demand at DM supply points

14. Operational Update

15. Telephone Service Line

16. IAD Service Line

17. Email Report Service Line

18. Portfolio Reports

19. AQ Enquiries

20. IAD Account Transaction Volumes

21. IAD Account – Deletion volumes

22. AOB 22

23. AQ activities – Portfolio Reports • AQ 2009 data refresh planned 01/10/09 to 03/10/09 • Data could be affected for reports scheduled on these dates • It is expected that all reports will still be provided as per the schedule… • However, delivery of some reports could be delayed; • Registered User Portfolio Report ~ Where delivery date is 09/10/09 • Registered User Portfolio Statement ~ All recipients • Should delivery become delayed xoserve will notify Users

24. AQ Activities – IAD • To reflect new gas year values a datafix is required • Planned between 01/10/09 (at 17:00hrs) until 03/10/09 (02:00hrs) • It is expected that IAD will be in ‘Catch up’ mode on 03/10/09 from 02:00hrs until 08:00hrs • During this period all data available in IAD will be pointing to D-2 • Users will still be able to access the system as normal