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User Pays User Committee 11th January 2010

User Pays User Committee 11th January 2010. 1. Agenda. Minutes & Actions from previous meeting Agency Charging Statement Update Change Management Change Proposal Update Modification Update Operational Updates AOB. Agency Charging Statement. ACS Update.

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User Pays User Committee 11th January 2010

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  1. User Pays User Committee11th January 2010 1

  2. Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management Change Proposal Update Modification Update Operational Updates AOB

  3. Agency Charging Statement

  4. ACS Update • Joint Office website has been updated new location for current ACS http://gasgovernance.co.uk/liveacs • Annual review of services initiated notification issued Dec 09 asking for forecasts to be returned by midday 8th Jan 2010 • Any questions on process please contact; • xoserve.userpays@xoserve.com

  5. Change Management 5

  6. Update on Change Process • UPCO002 - IAD Last Access Report • Business Evaluation Report (BER) • Next Steps • Updated Timeline

  7. Modification Update 7

  8. Modifications identified as potential User Pays • 0209 – Rolling AQ • 0231 – Changes to the Reasonable Endeavours Scheme to better incentivise the detection of Theft • 0246B – Quarterly NTS Entry Capacity User Commitment • 0248 – Meter Reading Replacement • 0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points • 0255 – Publication of Objection Rates for LSP Supply Points • 0263 – Enabling the Assignment of a Partial Quantity of Registered NTS Exit (Flat) Capacity

  9. Modifications identified as potential User Pays • 0264 – Review of industry arrangements to accommodate reduced demand at DM supply points • 0270 – Aggregated monthly Reconciliation for Smart Meters • 0271 – Amendment to the SSP – provisional LSP- SSP Amendment Rules • 0272 – Review of Mod 640 Validation Arrangements for when a Change of Shipper has occurred • 0274 – Creation of a National Revenue Protection Service • 0276 – Alternative User Pays approach to – UNC Modification Proposal 0263 - Enabling the Assignment of a Partial Quantity of Registered NTS Exit (Flat) Capacity • 0277 – Creation of Incentives for the Detection of Theft of Gas (Supplier Energy Theft Scheme) • 0279 – Improving the availability of meter read history and asset information

  10. Operational Update 10

  11. Telephone Service Line 11

  12. IAD Service Line 12

  13. Email Report Service Line 13

  14. Portfolio Reports 14

  15. AQ Enquiries 15

  16. IAD Account Transaction Volumes 16

  17. IAD Account – Deletion volumes 17

  18. AOB 18

  19. New LSO/DLSO Request Form • Live from 11th January

  20. Unique Sites User Pays reports • Majority of responses in respect of proposed reporting approved new version of report. • Proposed to go live from 1st March 2010

  21. Customer Satisfaction • xoserve is working on a revised approach to its Customer Satisfaction survey • Going forward it is proposed that the User Pays services will not be identified separately

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