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User Pays User Committee 16th February 2010

User Pays User Committee 16th February 2010. 1. Agenda. Minutes & Actions from previous meeting Agency Charging Statement Update Change Management Change Proposal Update Modification Update Operational Updates AOB. Agency Charging Statement. ACS Update.

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User Pays User Committee 16th February 2010

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  1. User Pays User Committee16th February 2010 1

  2. Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management Change Proposal Update Modification Update Operational Updates AOB

  3. Agency Charging Statement

  4. ACS Update • Joint Office website has been updated new location for current ACS http://gasgovernance.co.uk/liveacs • Any questions on process please contact; • xoserve.userpays@xoserve.com

  5. Agency Charging Statement Revision for 1st April 2010

  6. Objectives • Set ACS Prices for 1st April 2010 • Summary of the ACS Annual Report • Costs for this year 2009/10 and next • Demand forecasts • 2009/10 forecast financial performance • 2010/11 forecast financial performance • ACS price changes for 1st April 10 • Timeline

  7. What have we done? • Updated forecasts • Revised demand forecasts for 2010/11 based on actual service usage & customer updates • Reviewed cost forecasts in light of actual costs and forecast demand for service provision for 2009/10 and next year including a forecast of efficiencies

  8. Annual Report in Summary:Forecast Costs • Forecast cost of User Pays service provision • 2009/2010 - £3.02 million • 2010/2011 - £2.79 million • Costs have been able to be reduced by £230,000 due to increased efficiencies • This represents a 10% reduction in real terms

  9. Annual Report in Summary:Updated Demand Forecast for User Pays Services • Review of demand forecast took into account • Actual use to date • Updated customer forecasts • For ad-hoc services historical data was used to create a trend • Results • IAD demand is 21,000 accounts • Telephone services are broadly similar to the previous year • Email reporting usage continues to decline • USRV resolution is lower than originally anticipated • Demand forecast table updated with new demand volumes, published as Appendix 2 of the ACS and included in the Review Report

  10. ACS Prices • Prices continue to be set in accordance with the charging methodology set out in the approved ACS • Prices are a direct relationship between the cost of providing the service and demand plus a margin (6% as agreed by Ofgem) • There are price changes in the 2010/11 ACS • Overall the majority of customers will see their monthly User Pays invoice fall (based on December 09 demand levels)

  11. ACS Prices – IAD and Telephone • IAD • Proposed monthly charge £6.25 per account • Reduction against the annual average charge this year of £7.93 • The reduction has been achieved through a combination of increased efficiencies, insourcing helpdesk activities and increased demand • Telephone Enquiries • The proposal is to increase prices for all the telephone bands • This is reflective of an increase in associated costs (both people and system support), however these have been kept to a minimum • For example; Band B (the most popular band) will increase to £2,520 or £2.52 per call

  12. ACS Prices – Email Reporting and SARs • Email Reporting • There has been a continuing decrease in demand for this service which has resulted in the unit price increasing • The new price for the report for less than 1,000 MPRNs is £218 • The new price for the report for greater than 1,000 MPRNs is £321 • Shipper Agreed Reads (SARs) • Customer demand has shifted away from email and facsimile to the electronic U01 file • U01 file prices remain at 2009/10 level • Email and facsimile new prices are £2 and £7 respectively

  13. ACS Prices – Must Reads and USRV Resolution Service • Must Reads • To be confirmed • USRV Resolution (MOD 192 service) • The new price is £53 for a desk top resolution • The new price is between £99 and £105 for a desk top and site visit resolution (depending on Network) • Costs have reduced to reflect fall in demand but a core level of staffing is still required

  14. ACS Prices – M Number DVD, Portfolio Reporting, User Admission and AQ Enquiry • The following services are seeing the first price increase in two years • Increases are due to inflationary pressures (both people and system costs) • The new M Number DVD price will be £1,400 for 4 DVDs • All Portfolio reports have a new price e.g. the Annual Asset Portfolio is £1,500 pa, the Query Management Standards of Service is £252 for 12 reports • The new AQ Enquiries price is 2 pence • The new User Admission price is £4,130

  15. Updated Revenue Forecast 09/10 and 10/11

  16. Timeline for the ACS Review • Draft revised ACS and Review Report published on 8th February, presented to customers at the 16th February UPUG meeting • Customers’ formal comments requested by 22nd February to xoserve.userpays@xoserve.com • Review Report, revised ACS and customer responses to Ofgem on 1st March • New prices effective from 1st April , assuming Ofgem do not veto proposal

  17. Change Management 17

  18. Update on Change Process • UPCO002 - IAD Last Access Report • Business Evaluation Report (BER) • Next Steps • Updated Timeline

  19. Modification Update 19

  20. Modifications identified as potential User Pays • 0209 – Rolling AQ • 0231 – Changes to the Reasonable Endeavours Scheme to better incentivise the detection of Theft • 0246B – Quarterly NTS Entry Capacity User Commitment • 0248 – Meter Reading Replacement • 0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points • 0255 – Publication of Objection Rates for LSP Supply Points • 0263 – Enabling the Assignment of a Partial Quantity of Registered NTS Exit (Flat) Capacity

  21. Modifications identified as potential User Pays • 0270 – Aggregated monthly Reconciliation for Smart Meters • 0271 – Amendment to the SSP – provisional LSP- SSP Amendment Rules • 0272 – Review of Mod 640 Validation Arrangements for when a Change of Shipper has occurred • 0274 – Creation of a National Revenue Protection Service • 0276 – Alternative User Pays approach to – UNC Modification Proposal 0263 - Enabling the Assignment of a Partial Quantity of Registered NTS Exit (Flat) Capacity • 0277 – Creation of Incentives for the Detection of Theft of Gas (Supplier Energy Theft Scheme) • 0279 – Improving the availability of meter read history and asset information • 0282 – Introduction of a process to manage Long Term Vacant Sites

  22. Operational Update 22

  23. Telephone Service Line 23

  24. IAD Service Line 24

  25. Email Report Service Line 25

  26. Portfolio Reports 26

  27. AQ Enquiries 27

  28. IAD Account Transaction Volumes 28

  29. IAD Account – Deletion volumes 29

  30. AOB 30

  31. IAD Password reset process • Existing online functionality allows password retrieval/reset • With effect from 1st April 2010 change to ‘support’ process • LSO/DLSO able to direct requests via e-mail to xoserve (xoserve.datacentreservices@xoserve.com) • xoserve will provide reset details to LSO/DLSO via e-mail • Subject to acceptance we will communicate with; • Contract Managers • Authorised Signatories • Local Security Officers (LSO’s)

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