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Entrepreneurs in the 21st Century

Entrepreneurs in the 21st Century. March 1 2008. Innovation comes from …. Interaction. EAGLE TQM Framework. Create economic value and market dominance. Financial & Market. Generate high customer satisfaction, retention and referrals. Customers.

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Entrepreneurs in the 21st Century

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  1. Entrepreneurs in the 21st Century March 1 2008

  2. Innovation comes from …

  3. Interaction

  4. EAGLE TQM Framework Create economic value and market dominance Financial & Market Generate high customer satisfaction, retention and referrals Customers Provide consistent and high quality products that are important to customers Product TQM Scorecard - 50 KPIs (Feedback & Improvement) Adopt a standardized and efficient work-flow Process Cultivate a motivated and competent workforce Workforce Provide strong leadership to serve the key communities Leadership Income Growth Improved Productivities Market Share and Acceptance Brand Image Market Segmentation & Targeting Voice of Customers Channel Customer Satisfaction & Involvement Varieties of Business-for-Sale High Quality Business Listings 2-Year After-Sale Support 4Cs Core Competences CHAMPS Process Continuous Improvement & Innovation 7Rs Performance Management System SHARE Knowledge Management System SUCCESS Employee Well-Being Mission, Vision, Value – POINT Communication Strategic Planning Support Key Communities Ethics & Governance

  5. Idea

  6. The House of 7Rs Workforce Performance Management System Recruit Retrain Refine Retain Retire • How to train the staff to the HKBI standard? • Induction to company culture • Training and development • Pass-probation requirement • How do we reassess the staff? • Performance appraisal • Compensation and benefits • Career progression • How to do succession planning? • Career path planning • Gap analysis • Succession programs • How do we retain capable staff? • Staff share ownership plan • Empowerment • Productivity improvement programs • Recognition and rewards • Satisfaction drive • What is the recruitment process? • HR planning • Job analysis • Recruitment • Selection Requirements and Resources How is the external (requirements) and internal (resources) environment? • Ethics, legal environment and labor regulations • Social, cultural and labor market changes • Strategic planning directions, objectives, and budgets • Workplace infrastructure, health and safety EAGLE’s 7Rs Workforce Performance Management System

  7. Implementation

  8. Mission / Vision / Value Goals Strategies Programs Budgets / Targets Policies Performance Reason for existence and beliefs we share Results to accomplish and timeline Ways to achieve short & long term objectives Activities needed as part of strategies Costs and benefits of the plans Guidance of tasks taken Expected and actual results EAGLE’s Strategic Development Process Environmental Analysis Strategy Formulation Strategy Implementation Measurement & Control • External • Society • Economics • Industry • Internal • Corporate Culture • Structure • Resources

  9. Integrity

  10. LIFE Ethical Model Ethical Leadership Ethical Functions Ethical Individuals • Senior Engagement • Role Modeling • Day-to-day Behavior • Frequent Communication • Uphold Ethical Values • Fiduciary • Integrity • Competency • Fair • Confidentiality • Ethics Committee • Code of Ethics • Ethics Training • Whistle-Blowing Mechanisms • Customer Feedback EAGLE’s LIFE Ethical Model Ethical Environment

  11. Inside you!

  12. 捕捉商機 展翅高飛 Turning Opportunities into Action

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