1 / 15

model for t echnical s upport to LEFIS V irtual C ampus : a proposal

model for t echnical s upport to LEFIS V irtual C ampus : a proposal. Selahattin Kuru Isik University. the context and the goal. one aspect of the LEFIS Virtual Campus Project is technical support this is the responsibility of ISIK UNIVERSITY in the project

adeola
Download Presentation

model for t echnical s upport to LEFIS V irtual C ampus : a proposal

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. model for technical support to LEFIS Virtual Campus: a proposal Selahattin Kuru Isik University LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  2. the context and the goal • one aspect of the LEFIS Virtual Campus Project is technical support • this is the responsibility of ISIK UNIVERSITY in the project • we want to understand and define what we mean by technical support in this context • a first step on this line is to develop a model for provision of the tecnical support • the model is an outline definition of the technical support to be provided (i.e. the scope and the goal, the determinants (requirements and inputs etc.), the approach, the roles and the actors, and the main services, etc.) LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  3. the methodology (for developing the model) • identify functional requirements (input from project definition document) • identify non-functional requirements (input from project definition document and from state-of-the art) • input from state-of-the art • input from project partners on their resources and their state-of-the art • develop draft model • discuss proposal within project consortium • finalize model LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  4. input: functional requirements • technical support for publishing e-newsletter (wp on management) • technical support for publishing project deliverables on project web site (wp on dissemination) • technical support for preparation of educational products (wp on educational products) • technical support for educational activities (wp on educational activities) • technical support for e-learning tools (wp on research) • technical support for integrating e-learning tools with LEFIS web site • etc. LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  5. input: non-functional requirements • flexible, extensible, scalable • robust, dependable • effective, efficient • built on existing tools, infrastructure, content, expertise, experience LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  6. input: state-of-the art • web2.0 and social software • open source • open content • new ways of learning (collaborative learning, social learning, problem-based learning, etc.) • networked enterprise LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  7. input: project partners on their resources and their state-of-the art • Albarracin workshop is the first encounter LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  8. the approach: federated solution • everybody uses her own tools, infrastructure, content • sharing of tools, content, infrastructure • certain services are made available centrally • technical support is provided at local level as well LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  9. roles / actors • IRDC (Informatics Research and Development Center) at Isik University provides centralised technical support • a local technical support team / unit at each site provides local technical support • each partner performs activities and produces outcomes as defined in project definition with support from central and / or local technical support unit, as needed LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  10. central support services • Virtual Campus web site and / or portal • e-newsletter • medium for internal communication • web2.0 / social software promotion • tools help desk • LMS/CMS hosting -if needed LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  11. internal communication: project space and facilitators space • one for the project; one for the facilitators • implement using a blogging tool or a shared workspace • post announcements, guidelines, discussion points (with attachments), etc • automatic notification of postings by email LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  12. web2.0 / social software promotion • tools to promote • blogging: e.g. wordpress • bookmarking: e.g. del.icio.us • teleconferencing: e.g. flashmeeting • shared workspace: e.g. google docs • multimedia sharing: e.g. flickr • awareness raising • help desk LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  13. other central services • tools help desk • LMS/CMS hosting -if needed LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  14. local technical support • local web site • local internal communication • tools help desk • LMS/CMS support LEFIS Virtual Campus Design Albarracin Meeting, May 2007

  15. what next • consolidate the model, considering local needs and local resources: does the model meet the needs for technical support? can each partner allocate the necessary resources for local technical support • input from partners on specific aspects LEFIS Virtual Campus Design Albarracin Meeting, May 2007

More Related