1 / 13

LibQUAL + Data Summary

LibQUAL + Data Summary. A brief overview of the aggregate results of the LibQUAL+ survey with specific comparisons of BYU with other institutions. LibQUAL + Goals. LibQUAL + as a whole Tools & protocols for evaluating library service quality Effective web-based survey delivery mechanisms

afric
Download Presentation

LibQUAL + Data Summary

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. LibQUAL+ Data Summary A brief overview of the aggregate results of the LibQUAL+ survey with specific comparisons of BYU with other institutions

  2. LibQUAL + Goals • LibQUAL + as a whole • Tools & protocols for evaluating library service quality • Effective web-based survey delivery mechanisms • Identify best practices • Establish ARL service quality assessment program • BYU expectations • How BYU patrons rate the Lee Library • Benchmark results against other institutions • Where to focus improvements

  3. Response Summary • Over 43 institutions participated • Services rated on scale from 1 to 9 • Three perspectives of service – Minimum, Desired, Perceived • BYU sampled 3900 individuals • Final sample count 3702 • Some 30,000 replies study wide • 20416 total usable surveys • 789 usable surveys from BYU • BYU ranked 7th in number of responses • Effective response rate = 21.3%

  4. Library Use on Premises All Institutions Brigham Young Virginia Tech

  5. Library Use Electronically All Institutions Brigham Young Virginia Tech

  6. Overall Service Quality And Service Satisfaction BYU Rank = 5th, 4th, 5th

  7. Survey Summary • 56 questions about library services • Minimum expected service • Desired service • Perceived service • Analysis reduced practical areas to four • Affect – How the patron is treated • Place – The library facility & environment • Personal Control – Patron self-reliance • Information Access

  8. BYU All Institutions LibQUAL+ Zone of Tolerance

  9. Gap Distribution Perceived - Minimum BYU rank = 4th BYU rank = 5th BYU rank = 2nd BYU rank = 1st BYU rank = 4th

  10. LibQUAL+ Antarctic Charts All BYU Legend: Perceived > Desired = Green Perceived < Minimum = Red

  11. LibQUAL+ Overall Summary • The need for a physical facility for patrons to come is still important • Overall Quality of Service and Satisfaction with the library is positive • Respondents tend to view library services positively • Perceived service is just above minimum expected service • BYU ranks high in all areas

  12. LibQUAL+ BYU Summary • Areas of positive note • Patrons love the new addition and find it a safe/secure facility • Library staff makes concerted efforts to help the patron • Potential areas for improvement • Improve tools to help the patron be more self-sufficient • Improve the accuracy of library records

  13. The Future of LibQUAL+ • The next round of surveys will be conducted Spring 2002 • Estimated 200 participating institutions • BYU will not take part • Fall 2001 special effort • BYU will continue its improvement efforts • LibQUAL+ Spring 2003 • Compare those results with the benchmarks set in Spring 2001

More Related