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Mastering Effective Communication Skills: Key Concepts and Practical Strategies

Explore the fundamentals of communication, from sender to receiver, types of messages, roles, norms, and standards. Discover the importance of context, appropriateness, and making good communication choices in various settings. Enhance your skills in verbal, non-verbal, and listening aspects of communication to excel in personal and professional interactions.

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Mastering Effective Communication Skills: Key Concepts and Practical Strategies

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  1. Chapter 1-1 NOTES: Communication Choices

  2. Process of Communication: Sender (Person giving Message) Message (What is being said) Receiver (Person listening) Feedback (Positive, Negative, Neutral) Senders/Receivers can be: People, Animals, & Machines

  3. Communication-the exchange of messages through verbal andnon-verbal interactionTypes of Messages: • VERBAL: Words that are spoken Verbal and Non-Verbal messages do NOT have to agree. • Non-Verbal: Gestures • Vocal: Sounds

  4. Communication is NOT just talking. • It involves: • The way you dress Your posture • The way you walk Your facial expression • Eye contact Gestures • Tone of voice Volume and inflection

  5. Making Good Communication Choices Roles Norms CONTEXT Appropriateness Standards

  6. Context: the situation in which communication occurs The people present The occasion that has brought you together The task you are there to accomplish The Context is made up of…

  7. Appropriateness: what is suitable (acceptable) for a specific situation Example: Volume of Speaking Voice Appropriate for football game Inappropriate for English test Appropriate for library Inappropriate for job interview Shouting Whispering

  8. Role:A part played in a specific setting or situation Your role will vary depending on the context you are in

  9. Roles You Play Each Day Choose/Insert roles YOU play… child student friend YOU team mate brother or sister employee

  10. Norm: A stated or implied expectation of behavior Examples of Stated Norms: Student Handbook (written) “Dress Up” Fridays (spoken) Example of Implied Norms Showing up on time for a date Not laughing inappropriately during a funeral Stated:written or spoken Implied: You are “just supposed to know”

  11. Context Sets the Standard A standard is an established level of requirement or excellence. Your standards are important because they guide you in making the best choices for your behavior and communication

  12. Examples of Standards of Personal Behavior and Achievement • Getting a certain grade in a class • Beating a certain time in track • Always telling the truth • Always being on time • Taking the time to help others • Always being on A/B honor roll • Etc.

  13. The Four Standards: These are 4 questions you ask to determine whether a course of action meets your standards or not. • Is It Appropriate for Self? • Is It Appropriate For Your Listener? • Is It Appropriate for the Occasion? • Is It Appropriate for the Task?

  14. The difference between a NORM and a STANDARD is that your standards apply just to you and you mostly set them for yourself; Norms, on the other hand are set by someone else and apply to everybody.

  15. Communication Statistics • 45 minutes of every hour is spent in interpersonal(communicating with others) communication (written or spoken) • For students, 55 minutes of every hour is spent in interpersonal communication

  16. The Importance of Communication Skills Skills Looked For in Potential Employees RANK SKILL #1 Oral/Written Communication #2 Self-Motivation #3 Problem Solving #4 Decision Making #5 Leadership #6 Human Relations #7 Teamwork #8 Work Experience

  17. A Competent Communicator is a person who usesKnowledge, Attitude, and Skillsto communicate effectively.

  18. Knowledge: Staying Informed A competent communicator knows about: • Communication • Themselves • Other people • The world(past and present) • Reason and logic

  19. Attitudes: the way you see yourself and others • Attitudes are mostly based on your experiences • Attitudes are either positive or negative • Your attitudes impact the people around you Negative=less success in life and work Positive=more chances for success in life and work

  20. Skills: Things you are able to do to perform tasks and preserve relationships There is a BIG difference between what teens think they are good at and what their employers think they are good at!! Why do you think that is true? Students Employers 66% Work in diverse groups 43% 57% Oral Communication 39% 45% Written Communication 16% 62% Meeting Deadlines 18% 62% Basic Math Skills 48% 98% Basic Computer Skills 84% 73% Get Along With Co-workers 38% 82% Responsibility/Honesty 41%

  21. Skills Needed For Success: Task and Relationship Skills • Task Skills: the skills needed to do a job, complete a task, reach a goal Examples: Computer skills Mechanical skills

  22. Relationship Skills:the communication skills needed to nurture and maintain goodwill with people Examples: Tact Courtesy Respect Empathy

  23. Communication Skills: The verbal,non-verbaland listening skills needed to communicate effectively Examples: Verbal (spoken and written) Non-Verbal(body language) Listening(understanding and interpreting) This would include things like following instructions precisely, taking messages correctly, phone etiquette , and taking orders in a restaurant, etc.

  24. The End

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