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IT Services Transition Journey

Different steps and phases explained which are part of IT services transition. Its designed for architects and consultants who are involved in transition.

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IT Services Transition Journey

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  1. Transition Plan and Approach Prepared By – Amit Kumar

  2. Agenda

  3. Delivery On-site XXXXXXX Delivery Head XXXXXXX Global Client Partner XXXXXX Head XXXXXXXX Regional Delivery Head XXXXXXXX Transition Head Delivery Off-shore XXXXXXXX OffshoreDelivery Manager XXXXXXXX Transition Manager Transition organization chart Transition Lead Team 2 Transition Lead Team 5 Transition Lead Team 4 Transition Lead Team3 Transition Lead Team 1

  4. Transition methodology Primary Support (PS) Shadow Support (SS) Stabilization & Steady State Planning Knowledge Acquisition Apps, Infra Transition Process Transition Governance, Reporting, etc., Activities • Handle all tickets • Daily operational dashboard finalization • Best Practices & Process Improvements • Resource identification & On boarding • Free Knowledge Acquisition plan (KAP) • Governance Setup • Functional and Technical sessions • Create Process Document • Handle low severity tickets • Refine Process documents Deliverables • Detailed Transition Plan • Planning Checklisk • Governance and Review call setup • Draft process documents • Playback feedback forms • KAP Exit Sign-off • Second draft process docments • SS Exit Sign-Off • Steady State Reports • PS Exit Sign-Off • Complete Sign-Off • Updated Process Manuals, Operations • Reports Sign Off • RUN Manager • RUN Manager • Steering Committee • RUN Manager • Steering Committee • RUN Manager • Steering Committee

  5. Transition Activities per phase

  6. Transition Activities per phase

  7. Transition Deliverables per phase

  8. System Landscape

  9. Go-Live Steady State & Stabilization Internal KT KA SS PS P Internal KT PS KA SS P Internal KT KA SS PS P Internal KT PS KA SS P Internal KT PP KA P Internal KT PP KA P P – Planning; KT – Knowledge Transfer; KA – Knowledge Acquisition Phase; SS – Shadow Support Phase; PS – Primary Support Phase; PP – Parallel Perform Phase * NTP - New Trading Products Integrated Transition Plan (Sample) Team (On-Shore/Off-Shore) Headcount During Transition Optimize team size for efficiencies On-Shore /Off Shore Head Count

  10. Transition Governance Meetings • Customer • IT Service Director • Transition Manager • Service Provider • IT Service director • Transition Manager Strategic • IT strategy • Relationship Review • Risk management • INCUMBENT • Transition Leader Engagement Steering Committee Phase Reviews • Customer • Transition Manager • Transition Leads • INCUMBENT • Transition Leader Tactical • Overall Transition Progress • Issues • Risks Transition Management Team • Service Provider • Transition Manager • Transition Leads Weekly Reviews • KT Sessions Status • Playback Status • Issues and Risks Operational • Customer • Regional Apps Lead • Regional SDM • Service Provider • Leads Delivery Team Weekly Reviews

  11. Ensure Business as usual during transition 1 • Work as One Team with a common objective. • Mutually agree and finalization activities and deliverables • Help setup connectivity setup between Service Provider and Customer network Collaboration 2 • Availability of SMEs for KT sessions to ensure timely completion of Knowledge Acquisition Phase. • Active participation of key resources and Leadership teams in weekly and monthly governance reviews. Resource Availability Transition Dependencies 3 • Document availability prior to KT sessions. • Sign-off Daily KT check lists. • Handover of Operational manuals, Handbook, Reusable, Templates Information Accessibility

  12. Ensure Business as usual during transition Key Activities 1 • Finalize the implementation plan for Connectivity setup • Identify stakeholders from customer for Transition • Identify the KT topics per system per module • Plan KT sessions & Play back sessions in discussion with SMEs Planning Phase 2 • Identify stakeholders from customer and Service Provider for governance • Setup governance framework for Transitions Setup Governance Transition – next Steps 3 • Conduct Kick-Off meetings for customer and service provider teams • Onboard service provider consultants • Get access to Network • Ensure availability of customerand Incumbent vendor resources for Transition Transition Readiness

  13. Thank You

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