DMHRSi REPORTING ISSUES AND OBTAINING HELP

1. DMHRSiREPORTING ISSUES AND OBTAINING HELP Presented by Harold Cardenas 27 July 2010

2. Account Requests • Timecards Stuck in a Submitted Status/Locked • All Other DMHRSi Related Issues • Questions

3. NO ACCESS FOR YOU

4. Request for Employee Self Service • Requests for Employee Self-Service will be submitted directly to dmhrsiaccounts@tma.osd.mil by the Site Application Administrator (SAA) • Request will only be accepted from employees who have the DMHRSi SAA role • Requests must be submitted on the Account Request Template form dated 6/30/2010 • DO NOT ADD ANYTHING TO THE FORM; ONLY SUBMIT THE INFORMATION REQUESTED • Changing the form or adding information that is not requested will delay the request • Request for one of the site’s LCA Timekeeper Specialist role(s) • Requests for LCA Timekeeper Specialist “MUST” be approved by MEPRS at the site before they are submitted • Requests for LCA Timekeeper Specialist will be submitted directly to dmhrsiaccounts@tma.osd.mil by the Site Application Administrator (SAA) • Request will only be accepted from employees who have the SAA role • Requests must be submitted on the Account Request Template form dated 6/30/2010 • DO NOT ADD ANYTHING TO THE FORM; ONLY SUBMIT THE INFORMATION REQUESTED • Changing the form or adding information that is not requested will delay the request

5. Requests for • Army Timekeeper Manager, • DMHRSi Timekeeper Manager, • Army LCA Manager, • Army LCA Specialist (All Sites) • DMHRSi LCA Exceptions Manager • Request will be submitted via email to Elizabeth Arzola, Catherine Soto, MEPRS Army Func Spt and the site’s AMPO Analyst • Requests “MUST” be approved by MEPRS at the site before they are submitted and require Army MEPRS Program Office (AMPO) approval • AMPO will approve and complete the request within three working days • Request should be submitted via email • Request must include the employee’s DMHRSi user name and the role(s) requested • Request submitted directly to the dmhrsiaccounts@tma.osd.mil will be returned without action because they require AMPO approval

6. Timecards Stuck in a Submitted Status/Locked • Timecards showing as locked should be submitted to AMPO immediately • Request must be submitted via email to Elizabeth Arzola, Catherine Soto, MEPRS Army Func Spt and the site’s AMPO Analyst • To verify that timecards are locked, go to: Army LCA Manager>Timekeeper:Timekeeper Entry>Enter employee name in the Person Name field>enter date in the Period field>click “Find”>click “Messages” located at the bottom of the screen>a message will appear that states the timecard is locked • The error message reads: • The current row is locked • Cause: You are trying to lock a row in the &TABLE_NAME table which is currently being locked by another user. • Action: Re-query and attempt to lock the row again.

7. Timecards Stuck in a Submitted Status/Locked • Timecards the site feels are “stuck in a submitted status” • DO NOT submit a timecard as stuck in a submitted status unless it has been in a submitted status for five working days; you have verified that it is not in the Timecard Approver’s worklist • To verify the date a timecard was submitted, go to: Army LCA Manager>Timekeeper:Timekeeper Entry>Enter employee name in the Person Name field>enter date in the Period field>click “Find”>click on “Help” located on the top tool bar>click on “Record History”; that will show updated by and date

8. ALL OTHER DMHRSi RELATED ISSUES • Site staff experiencing problems with timecard entry • Site staff should first contract their Timekeeper Specialist/Timecard Approver • If they are unable to resolve, Timekeeper Specialists/Timecard Approvers should contact MEPRS at the site • 99.5% of the problems are training or data related and can be resolved without help desk assistance • AMPO will assist with these and forward directly to Tier III if we are unable to resolve • Sending these issue directly to the help desk will delay resolution as Tier III refers them back to AMPO • Issues related to DMHRSi, that site MEPRS staff cannot resolve, should be forwarded to the site’s AMPO Analyst, Jeanie McCleary and MEPRS Army Func Spt • Questions on man-hour coding should be forwarded to the sites’ AMPO Analyst and MEPRS Army Func Spt

9. ALL OTHER DMHRSi RELATED ISSUES CONTINUED • MEPRS staff experiencing problems with timecard entry or MEPRS processes • 99.5% of the problems are training or data related, some require a system change • AMPO will assist with these and forward directly to Tier III if we are unable to resolve • Sending these issues directly to the help desk will delay resolution as Tier III refers them back to AMPO • MEPRS at the site should forward requests for DMHRSi assistance to the site’s AMPO Analyst, MEPRS Army Func Spt and Jeanie McCleary • Questions on man-hour coding should be forwarded to the site's AMPO Analyst and MEPRS Army Func Spt • Human Resources issues • Site Human Resources staff should forward requests for assistance to their Regional Human Resources POC • If you do not get resolution in a timely manner, forward the issue to Jeanie McCleary

10. QUESTIONS??