Proposed changes in Radian Group governance affecting Windsor Housing

1. Proposed changes in Radian Group governance affecting Windsor Housing Peter Coleman chair of Windsor Housing board 2006 – to date Rae Addison resident member of Windsor Housing board 2007- to date Lindsay Todd chief executive of Radian 2006- to date Santa’s Grotto Windsor 09

2. Customer satisfaction (STATUS survey) 2007: 76.4%; 2010: 79.3% Re-lets turnaround Audit Commission: exceptional speed & quality Rent collection in national top quartile Repairs and maintenance service transformed Radian’s focus in Windsor – improved services Residents at Vale Road Opening

3. Radian’s focus in Windsor – investment • Robust anti-ASB strategy • Joint family intervention project with RBWM • Multi-agency approach • 2 recent closure orders • Specialist resources • Welfare & benefits • Better assessment for property adaptations • Occupational Therapy • Growth in new homes provided • Office acquisition and upgrade • New IT, telephony and customer service centre • Access to group expertise in home ownership • Tax efficiency maximised Lovejoy Lane

4. Decent Homes Standard achieved December 2009 New homes delivered: 3 full years since merger 138  3 full years prior to merger 39 Homes in pipeline 80 New homes in Windsor Vale Road Opening

5. Rae Addison – a tenant’s view • A tenant of Windsor Housing for over 10 years • Member of Windsor Housing’s board since 2007 • Member of Radian residents’ committee since inception (2006) • Appointed to Radian board 2010 Shaw Court, Old Windsor Community Link

6. Drivers for change • Residents at the heart of all we do • Clearer communication and swifter decision making • One effective organisation which delivers consistently excellent services • Using efficiency gains for the benefit of local customers

7. Combined board model • Becoming one organisation • Improving clarity of roles, communication and consistency of approach • Reducing number of meetings by approx 30% and officer time supporting them

8. Governance review interaction diagram

9. Governance review interaction diagram 1 2 3 4 5 6 7 8 General: All reports that go to the Committees and the Residents Council must include a section to be completed by staff members that states how residents have been consulted. Area Panel members can receive minutes from other Area Panels/Committees/etc so that they can pick up any items of interest. 9

10. Residents driving change • Residents on the project board • Radian residents’ committee highly engaged • Group wide resident newsletters, website and drop in sessions • Highest level of interest in Area Panel opportunities from Windsor Housing residents Community Link

11. Area panels • Step change in resident influence across the group • Real local roots

12. The Role of Area Panels • Scrutinise performance • Influence style, range and quality of service • Ensure annual budgets and longer term plans are informed by local priorities • Feed back its views to board and residents’ council • Provide a local voice on improvement to our local housing stock, development of new homes

13. Maintaining our commitment to Windsor • Record of continuous investment and improvement in local services and homes • Evidence of increased resident satisfaction, but ambitious to use resources more effectively to achieve excellence • Bringing expertise from other parts of Radian • No diminution in formal and informal links to the Royal Borough • Place guaranteed for Windsor member on local, influential Area Panel. Summer in da Hood