Challenges for documenting hotline experiences and new strategies based on new technologies

1. Challenges for documenting hotline experiences and new strategies based on new technologies Dr. ShilpaShroff Asia Safe Abortion Partnership

2. How did we do it? This was the first Misoprostol use Hotlinein Asia and firsthotlinedocumented • Plannedahead of time-what we wanted, what we expected • Designed the basic reportingtemplates(finance, meeting reports, data form) • Discussedthe templates with all the teammembers and revised them • Collected information on : • Monthlyplan from each team- helped in monitoring the progress • Dissemination meeting reports/outcomes • Pressreleases- advertising the hotlines and articles in local news papers • Testimonials- from clients , counselors and providers • Data – entry, cleaning and verification, merging data of each month , analysis and finding, reporting of findings

5. Data Collection • Demographic information • Information on Access to healthcare • Reason for call • LMP/ Gestationperiod at the time of call • Gravida (number of children) • Type of informationprovided by hotline • Reason for followup • Satisfaction on the information provided and recommendation of hotline if needed

6. Documentation on Hotline Implementation • Networking • Meetings - details • Organization/ Member profiles • Stickers distributed • Call received • Press releases/ media campaign • Funds spent / balance • Funds planned to spend the next month (as per activity) • Plans for next months

8. How did we evolve? • Part-time working teams--- no paper work, shorter e-documentation • Team gained confidence as first few forms were filled • Could review successes /failures and make changes in formats of documentation • More commitments with visible results

9. Challenges • Convincingimplementers the importance of documentation and initiating the process • Getting accuratetimely information • Had to go back and forth for filling up the data forms • Data collected in the initial stage was incomplete and could not be analyzed. • Lot of time efforts required initially. • Documentation helps , but still there are someissues in implementations which cannotbeaddressed • Referral network-very important for spreading hotline information but how do they work ? • Working with supporting groups –pharmacist, sex workers, youths, how do we reach them or get them more involved!

10. How did it help? • Documentation helped monitoring of activities while working with local partners closely • Documentation of dissemination meetings helped us plan our future strategies • Data collected proved that there is a need to sustain Hotline campaign • Follow up data proved that it is a safe intervention and women can successfully use Misoprostolwithout supervision of health professionals • Testimonial of our clients gave us a boost to continue with our good work • Documentation helped in making a systematicreport of this campaign • Great help in convincingdonors for more funds

13. Thank You!