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TDI, THE INSURANCE INDUSTRY & DISASTER RESPONSE

TDI, THE INSURANCE INDUSTRY & DISASTER RESPONSE. JACK EVINS. TEXAS DEPARTMENT OF INSURANCE. TOPICS - OVERVIEW. TDI’s role regarding disasters Coordination with the insurance industry Disaster-related resources Other issues/questions. TEXAS’ DISASTER EXPOSURES.

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TDI, THE INSURANCE INDUSTRY & DISASTER RESPONSE

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  1. TDI, THE INSURANCE INDUSTRY & DISASTER RESPONSE JACK EVINS TEXAS DEPARTMENT OF INSURANCE

  2. TOPICS - OVERVIEW • TDI’s role regarding disasters • Coordination with the insurance industry • Disaster-related resources • Other issues/questions

  3. TEXAS’ DISASTER EXPOSURES

  4. TDI’s Role Regarding Disasters • Coordination with other state/federal agencies • Loss prevention/mitigation • Solvency monitoring • Consumer assistance • Complaints & market conduct monitoring • Outreach activities

  5. TDI, the Industry & Disasters • Texas State Disaster Coalition (TSDC) • Established in early 2001 • Broad membership • State government (TDI, GDEM, Office of Atty. Gen’l, et al) • Emergency management organizations • Insurers • Trade groups • Quarterly meetings

  6. TDI, the Industry & Disasters • TSDC: Issues Addressed • Coordinated disaster plan • Information sharing • Post-event access to impacted areas • Adjuster licensing • Industry preparedness • Annual disaster plan survey

  7. TDI Disaster Survey • Does the company have a disaster response plan? • How the company will address increased claims activity? • How claims will be handled? • How staff will be trained regarding Texas- specific insurance coverages?

  8. TDI Disaster Survey • Does the company have a business continuity plan? • How the plan been reviewed in the last 12 months? • Is the plan tested periodically? • Does the plan assign restoration priority to all significant business activities?

  9. TDI, the Industry & Disasters • Responding to the 2005 hurricanes • TSDC conference calls • Insurance assistance centers • Data calls • Commissioner bulletins • TDI & SIIS websites

  10. TDI, the Industry & Disasters • Dealing with billing/collection issues • Bills/payments undeliverable • Delayed delivery of cancellation notices • Final audits unavailable • Billing systems & geographical billing blocks

  11. Disaster Resources on the Web

  12. Disaster Resources on the Web

  13. Disaster Resources on the Web

  14. Disaster Resources on the Web

  15. Disaster Resources on the Web

  16. Disaster Resources on the Web

  17. Other Issues/Questions • Agents “out of trust” • Handling TDI complaints • Report fraud! 1-888-327-8818 or online atwww.tdi.state.tx.us/fraud/onlinereport.html • Other questions?

  18. CONTACT TDI On the web: www.tdi.state.tx.us By phone: 1-800-252-3439 Personal contact: Jack.Evins@tdi.state.tx.us 512-463-6580 Thank you!

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