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Communication and Conflict First, some background: I’m not a stranger to conflict: -Church business meeting and softball -Hunting -In front of the church—”As an eagle stirs her nest, so God his people” -Higher Ed. The “Talkin’ Candy Bar Blues” by Peter, Paul, and Mary
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Communication and Conflict First, some background: I’m not a stranger to conflict: -Church business meeting and softball -Hunting -In front of the church—”As an eagle stirs her nest, so God his people” -Higher Ed. The “Talkin’ Candy Bar Blues” by Peter, Paul, and Mary Listen to the words of the Philosopher Kenneth Boulding:
Communication and Conflict More Background What is conflict from a communication perspective? “Verbally and nonverbally expressed disagreement”
Three Types of Conflict • Note: Much of the remaining material in this slide show is from John Stewart of the University of Washington • Image Conflict • Content Conflict • Value Conflict • Now, some examples/explanations of each:
The Four Elements of Conflict Are: Me, You, Context, and Topic Me You Topic Context
Four Styles of Handling Conflict • Placating • Pouncing • Computing • Distracting • Each of these styles cancels out one or more of the important elements of a conflict situation? Which for each?
Styles of Canceling Conflict Placating cancels the . . . ? You Me Topic Context
Styles of Canceling Conflict Placating cancels the . . . ? You Me Topic Context
Styles of Canceling Conflict Pouncing cancels the . . .? You Me Topic Context
Styles of Canceling Conflict Computing cancels the . . . ? You Me Topic Context
Styles of Canceling Conflict Distracting cancels the . . . ? You Me Topic Context
Some Interpretation Concerning Styles of Conflict Management They are inherently communication choices. They are not wrong. Are there some that are gender driven? The words of Martin Buber. A key to resolving conflict is empathy. And some say leveling. What do you think about leveling? Yet, conflict is unavoidable. And, the water of conflict is deep. So, wade in and know thyself. Frederick Nietzsche—”One man goes to his neighbor’s house to lose himself, another to find himself. It is your own bad self love that makes your house a prison”