Teamwork

1. Dr.Ihab Nada, DOE. MSKMC Teamwork

2. What is Teamwork? • A joint action by a group of people, in which each person subordinates his or her individual interests and opinions to the unity and efficiency of the group • The most effective teamwork is produced when all the individuals involved harmonize their contributions and work towards a common goal.

4. Why is Teamwork Important? • The product is sufficiently complex that it requires a team with multiple skills to produce • A better product will result when a team approach is taken • All members are represented and own the end product

5. Teamwork in a Hospital • Doctor, Nurse, Dietician, Physical Therapist, Social Worker collaborating on a patient’s care. • Kitchen Staff preparing and delivering patient meals • Laundry staff cleaning and distributing linens for patients • Housekeeping staff providing a clean environment for the safe care of patients • Security provides a safe environment

6. Teamwork in a Hospital Everyone’s contribution is Important! No one person can do everything Our common goal: High Quality Patient Care

7. Teamwork in a Hospital • Doctors depend on nurses to monitor and care for patients while they are not there and work together with them when they are there to provide the highest quality care for each patient.

8. Teamwork in a Hospital We depend on Housekeeping to: • Keep the areas of the hospital clean and free from infectious materials which could harm the patient • Keep the hospital looking good • Provide safety measures such as caution signs to ensure patients, visitors, and staff remain free from injury

9. Teamwork in a Hospital • We depend on Security to: • Maintain order • Monitor the surroundings for suspicious activity • Keep the staff safe from violence

11. Characteristics of a Team • Members collaborate together and use their talent and experience to contribute to the success of the team's objectives. • Members work interdependently to work towards team goals • Members feel a sense of ownership towards their role in the group

12. Characteristics of a Team • Members make a conscious effort to be honest, respectful, and listen to every person's point of view • Members see conflict as a part of human nature and they react to it by treating it as an opportunity to hear about new ideas and opinions.

13. Stages of Team Growth • Stage 1: Forming • Stage 2: Storming • Stage 3. Norming • Stage 4. Performing

14. Forming • Members cautiously explore the boundaries of acceptable group behavior. • They search for their position within the group • Test the leader's guidance

15. Storming • Members often become impatient about the lack of progress, but are still inexperienced with working as a team. • Members may argue about the actions they should take because they are faced with ideas that are unfamiliar to them and put them outside their comfort zones. • Much of their energy is focused on each other instead of achieving the goal.

16. Norming • During this stage team members accept the team and begin to reconcile differences. • Emotional conflict is reduced as relationships become more cooperative. • The team is able to concentrate more on their work and start to make significant progress.

17. Performing • Team members have discovered and accepted each other's strengths and weaknesses • Know what their roles are. • Members are open, trusting, and not afraid to offer ideas and suggestions. • Comfortable using decision making tools to evaluate the ideas, prioritize tasks and solve problems. • Team satisfaction and loyalty is high. • Much is accomplished

19. How to be an Effective Team • The team must have a clear goal. • The team must have a results-driven structure. • The team must have competent team members. • The team must have unified commitment. • The team must have a collaborative climate. The team must receive external support and encouragement. • The team must have principled leadership.

20. Skills Needed for an Effective Team • Individual responsibility and accountability • Constructive Feedback • Problem solving • Management and organization • Knowledge of roles

21. Effective Communicator Very Important for the success of the group • Can explain their own ideas • Express their feelings in an open, non-threatening way • Listen carefully to others • Ask questions to clarify others’ ideas and emotions • Can sense how others feel based on their nonverbal communication • Will initiate conversations about group climate or process if they sense tensions brewing • Reflect on the activities and interactions of their group and encourage other group members to do so as well

22. Group Decision Making • Because the performance of a group involves taking into account the needs and opinions of every group member, being able to come to an equitable decision as efficiently as possible is important for the functioning of the group

23. Decision Making • Suggestions are encouraged and welcomed openly • Members participate equally in decision-making, but each member understands that the leader might need to make the final decision if the team can not come to a consensus agreement.

25. Questions?

26. Thank You