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The Microsoft vision for Unified communications

The Microsoft vision for Unified communications. James O’Neill IT pro evangelist, Microsoft UK http://blogs.technet.com/jamesone. NewWorld of Work Increasing importance of Cross-Company Teaming. Challenges of Working together Disconnected Communications. Communications chaos

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The Microsoft vision for Unified communications

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  1. The Microsoft vision for Unified communications James O’Neill IT pro evangelist, Microsoft UK http://blogs.technet.com/jamesone

  2. NewWorld of WorkIncreasing importance of Cross-Company Teaming

  3. Challenges of Working togetherDisconnected Communications • Communications chaos • Phone tag, voice mail jail, E-mail overload • Too many devices, too little time

  4. Infrastructure ChallengesParallel Investments Voice communications through IP-PBXs E-mail, IM, web communications through PCs Voice communications through PBX E-mail communications through PCs

  5. Unified Messaging • Communications are either synchronous • Voice conversations, Video Conferencing, IM • Or Asynchronous • Faxes, e-mail, voice mail • UM – about bring all the Asynch to one place. • Major investment in Exchange 2007 • Voice mail and fax into [Outlook] inbox • Listen to e-mail when you call in for messages

  6. Unified Communications • We communicate with people, not addresses • We have a huge choice of media • The best medium varies: • Would you phone someone you knew to be out ? • Would a chat save a long e-mail exchange • Ever ask “is this a good time for a call” • Choice of medium driven by presence

  7. How would you connect ifThe person you wanted was... • On Holiday for the next week • In a meeting for the next 30 mins • Around, but not at their PC • At their PC but with a “do not disturb” sign • Available ... Wouldn’t it be good to know ?

  8. The first goal of UC. Wherever I see a name,I see also see presence.

  9. Demo Presence in Microsoft apps.

  10. When you have presence ... • If you can see presence you can choose your mode of communication. • 1:1 or multi-party • Voice, Video, data-conference, IM, Mail .... • Let the computer place the call • To speak to one of my contacts , why must Ikey in their address on the voice Network ?

  11. If the computer controls the call... • Click to call ... • Every phone number can (should) be a tel: URI • Richer call management • What is today’s protocol for call transfer • Can you set up a conference call easily ? • Information about inbound call • Caller ID on “Toast” • Why shouldn’t voice calls have a subject

  12. Demo Voice integration

  13. Voice calls is one of many “modalities” • Easy to move between them • IM ... “Are you free for a call” [Click] • Voice ... “Hey James .... If you could see”. [Click] • Data conference... “We need Dave...” [Click] • Develop new conferencing experiences ...

  14. Immersive virtual meetings Active speaker and panorama views Views synchronized with data Revolutionary experience Record and playback meetings Suitable for every meeting room Microsoft Unified CommunicationsInnovative Meeting Experience

  15. The second rule of UC • Remember Where I see a name I see presence • I want to communicate with people so... Where I see presence, I should be able to start a conversation (in the right medium)

  16. Developer action • Make any phone number you display a tel: uri • Presence enable applications • Web applications have easy code sample code • SDK for forms applications • Think about demand for customer contact in more media than phone / e-mail

  17. Questions ?

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