Developing Effective Working Relationships

1. Developing Effective Working Relationships

2. Effective management = influencing people to behave in ways that help you implement your organizational strategy = people  people you work for  people you work alongside  people who work for you

3. How to satisfy the demands of superiors and subordinates • Balance between org output & feeding interpersonal relationships

4. How to keep your boss relatively happy • All public managers report to someone • Every public manager is someone else’s staff member

5. Ascertaining your boss’s management style • Figure out exactly what that style is • How? Look at following…

6. How is organization’s work determined and assigned? • How are assignments tracked and reviewed? • How are successes rewarded and failure punished? • What criteria are used to define success and failure? • How are these criteria develop? • How well does the manager listen and learn? • How well does the manager communicate? • How does the manager behave during crisis situations and general adversity? • Does the manager share credit for success and absorb the blame for failure? • How accessible is the manager at work? • Does the manager develop informal social relationships with other managers and staff members? • Does the manager treat subordinates with the same courtesy that he or she extends to superior?

7. Preserve your boss’s time • Communicating with your boss • Working our disagreement (privately & quietly)

8. How to keep your staff relatively happy • Learning what motivate your staff through observation and listening • Communicating with your staff • Try to avoid frequent dramatic changes in direction • Try to avoid reliance on formal communication • Try to avoid establishing new policies without explanations • Try to avoid technical and confusing official language • Try to avoid long periods without communicating to employees