Developing an Enterprise Wireless/Palm Computing Strategy

1. Developing an Enterprise Wireless/Palm Computing Strategy William Shepard Cleveland State University Developing an Enterprise Wireless/Palm Computing Strategy

2. Proud to be from Cleveland…we’re tough!!! 1969 The Cuyahoga River caught on fire!!!….we survived 1995 The Browns were moved out of town…..we survived 1997 CSU Plans to Install ERP…… Well, two out of three ain’t bad!!! Developing an Enterprise Wireless/Palm Computing Strategy

3. The Assignment • Develop a Strategy which will prepare us for the Palm Computing Explosion • Position our department strategically • Ken Dulaney from Gartner recently reported the following Developing an Enterprise Wireless/Palm Computing Strategy

4. “Most companies aren’t yet ready to embrace handheld devices. It’s something they’re being pushed to do by their own employees. It’s like the revolution we had with the PC. They had mainframes, they had thin clients – terminals—out there, and life was good. Then they saw this invasion of PC’s that wasn’t planned, and it took them a number of years to get a handle on it”. • Source Informationweek.com Developing an Enterprise Wireless/Palm Computing Strategy

5. Mechanics of What We Did The results: The Strategy, Training Plan, The Support Plan and Web Site Added Value Technical Apps Today’s Presentation Developing an Enterprise Wireless/Palm Computing Strategy

6. The Mechanics How we organized and proceeded Developing an Enterprise Wireless/Palm Computing Strategy

7. Our Challenge • Palm Technology is inexpensive • Palm Technology is still emerging • This technology will quietly enter your organization from the “Controlled Top” or “Uncontrolled Bottom”, you choose • No matter which way, where will employees go for help or to solve problems? • Will you be prepared? Developing an Enterprise Wireless/Palm Computing Strategy

8. Vision • To prepare ourselves to provide technical support, end user training and client based information delivery so we may take fullest advantage of Palmtop wireless technology as it grows from its infancy to become ubiquitous technology. Developing an Enterprise Wireless/Palm Computing Strategy

9. Little or no knowledge of technology in central IS No user demand presently Transitional Market History of building initial Web Site—Learn from past mistakes Require a cyclical evolutionary approach Required building a Critical Mass, Marketing Starting Point Developing an Enterprise Wireless/Palm Computing Strategy

10. Team Creation • Looked for Key support and development experts • Help Desk/Training Manager • Desktop Support Manager • Developers • Security Administrator • Salespeople/promoters/innovators Developing an Enterprise Wireless/Palm Computing Strategy

11. Someone with vision to drive technology Someone who loves technology Someone who can organize, delegate and promote Someone who knows the business environment Someone not bright enough to know he is being kept away from the “really important’ projects Team Leader Developing an Enterprise Wireless/Palm Computing Strategy

12. Purchased Handspring Visors for Team Initial Training for Team, Unnecessary Team Was Told, Results were Expected Information was Shared at Meetings Training Apps Developed for Team Time/Material Tracking Mail Synchronization Avantgo Browsing Building the Excitement Developing an Enterprise Wireless/Palm Computing Strategy

13. Approach to Learning and Developing • Three Phased Cyclical Approach • Investigate/Learn/Evaluate (October-December) • Develop Products (December-March) • Deploy Products (March-) Developing an Enterprise Wireless/Palm Computing Strategy

14. Project Goals Established • Develop Training Program for Faculty and Staff • Develop Support Program for Faculty and Staff • Develop Some Products for the Palm Platform (Teaser Apps) (Training Apps) • Class Rosters T/M • Web Access Mail/Web • Develop a Strategy for Guidance • Standards • Recommended Products • Web Site Developing an Enterprise Wireless/Palm Computing Strategy

15. Senior Level One on One Dean of Continuing Education AVP of Intuitional Research Budget Officer Library Director Purchasing Director Outreach Meetings Palms’ ordered for all new Senior Staff IS&T Newsletter Web Site (www.csuohio.edu/ist) Marketing Developing an Enterprise Wireless/Palm Computing Strategy

16. The Results Training, support, strategy, web site, excitement Developing an Enterprise Wireless/Palm Computing Strategy

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18. The Strategy • Hardware • All Palm OS Devices, All Models • Software • Operating Systems: • Palm OS (All versions)  Developing an Enterprise Wireless/Palm Computing Strategy

19. The Strategy • Palm Products: • Address Book • Date Book • Date Book+ • Mail • Memo Pad • To Do List • Avantgo (Internet Browser) Developing an Enterprise Wireless/Palm Computing Strategy

20. The Strategy • Synchronization Software • Hot Sync Manager • Desktop Personal Information Managers or Mail Clients (used with Palm Computers) •  Eudora • Outlook • Lotus Notes • Palm Desktop Developing an Enterprise Wireless/Palm Computing Strategy

21. The Strategy • Conduits • Easy Sync (Lotus Notes) Freeware Version. Used to support Notes Mail only • Easy Sync (Lotus Notes) License Version. Used to support Notes PIM functions • Intellisync (Puma Technologies). Used to support Notes PIM, Outlook, Eudora, and others product • Pocket Mirror (Included with Palm Software) Developing an Enterprise Wireless/Palm Computing Strategy

22. Training Plan • Material used is ISI Presenter Series • Courses offered during lunch hour, 1 hour segments • All participants given complete copy of course material • Participants may take any number of classes desired • Will introduce new products/services via classes Developing an Enterprise Wireless/Palm Computing Strategy

23. Training Offered • What are they?  • In Sync  • Calendars  • To Do Lists • Email • Memos  • Ask the Experts   • Downloads  • Internet Access Developing an Enterprise Wireless/Palm Computing Strategy

24. Support Provided • Help Desk Queues • Desktop Communication • Software Installation • Handheld Setup • Synchronization • HotSync Software Installation • Handheld Setup • Installation of IntelliSync or Easy Sync for Email Developing an Enterprise Wireless/Palm Computing Strategy

25. Support Provided • Resetting Handheld • Purchasing Assistance • Web Site (www.csuohio.edu/ist) • Click on Palm Computing Developing an Enterprise Wireless/Palm Computing Strategy

26. Scope and Goals Recommended and Supported Hardware Recommended and Supported Software Structure of PDA's Technical Support Services Training Offered by IS&T Purchasing Assistance Directory of Related Links Current Palm Uses and Products at CSU Palm Web Site Developing an Enterprise Wireless/Palm Computing Strategy

27. Technical Applications • Web Browsing • Modem Synchronization • Lotus Notes Disaster Recovery • Executive Dashboard • Class Rosters from Web • Access to multiple file types Developing an Enterprise Wireless/Palm Computing Strategy

28. Avangto (www.avantgo.com) Handheld Friendly Sites Any Web Site Web Browsing Developing an Enterprise Wireless/Palm Computing Strategy

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33. Example of Handheld Friendly Site via Avangto Developing an Enterprise Wireless/Palm Computing Strategy

34. Example of non Handheld Friendly site via Avantgo Developing an Enterprise Wireless/Palm Computing Strategy

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38. Benefits of Web Browsing Increases excitement and usage Little or no re-tooling required Using Handheld Friendly “Channel” Provider can reduce redevelopment effort Existing content can be provided to new platform Developing an Enterprise Wireless/Palm Computing Strategy

39. Modem Synchronization • Modem acts like Hotsync cradle • Dial into Lan without need for PC modem • Palm can now be used as laptop for mail and calendar updating remotely Developing an Enterprise Wireless/Palm Computing Strategy

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43. Lotus Notes Disaster Recovery • Notes Journal created on shared disk • DR Team has read/write access via Notes • All documents are sync’ed to the Palm Computers • Requires Intellisync Conduits Developing an Enterprise Wireless/Palm Computing Strategy

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50. Where’s your DR Book? All DR Team members have this with them always Syncs refreshes new information Can be used in any application where network data must be shared Benefits to Palm DR Developing an Enterprise Wireless/Palm Computing Strategy