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INTERPERSONAL COMMUNICATION

INTERPERSONAL COMMUNICATION. DEFINITION. The exchange of information Vital part of everyday life Three categories Oral Written Nonverbal. COMMUNICATION GOALS. Obtain useful information Develop trust, show caring Aid patient self understanding Relieve stress

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INTERPERSONAL COMMUNICATION

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  1. INTERPERSONAL COMMUNICATION

  2. DEFINITION • The exchange of information • Vital part of everyday life • Three categories • Oral • Written • Nonverbal

  3. COMMUNICATION GOALS • Obtain useful information • Develop trust, show caring • Aid patient self understanding • Relieve stress • Provide information, problem solving skills • Encourage acceptance of responsibility • Encourage activities of daily living

  4. PURPOSES OF COMMUNICATION • To inquire • To inform • To persuade • To develop goodwill • Good communication helps families, marriages, clients, work success

  5. COMMUNICATION IN NURSING • Nurses communicate while: • Assessing patient care • Planning patient care • Implementing patient care • Evaluating patient care

  6. NURSING COMMUNICATION • Nurses who communicate clearly to patients get: • More cooperation • More feedback • More clarity

  7. POOR COMMUNICATION • Can result in: • Loneliness • Unhappiness • Poor productivity, emotional and physical problems. • “The whole task of psychotherapy is the task of dealing with a failure in communication” Carl Rogers”

  8. COMPONENTS OF COMMUNICATION • Message sender • Actual message • Message transmission • Message Receiver • Message interpretation • Feedback

  9. FACTORS INFLUENCING COMMUNICATION • Background of receiver • Appearance of sender/sender’s message • Barriers to effective communication • Language skills of sender and receiver

  10. RECEIVERS BACKGROUND • Receiver’s reaction/response is affected by: • Knowledge • Personality • Experiences • Interest and motivation regarding message

  11. EFFECTIVE COMMUNICATION • The six C’s • Clear • Concise • Consistent • Correct • Courteous

  12. EFFECTIVE COMMUNICATION • Requires: • A positive attitude • Being a good listener • Maintaining confidentiality • Being considerate, courteous • Preserves self respect • Aims for understanding

  13. INEFFECTIVE COMMUNICATIONS • Did not send the message they thought • Receiver don’t hear intended message • Verbal and nonverbal message conflicts • Message disguised by sender • Words with multiple meanings • Abstract/confusing message • Receiver prepared to receive another message

  14. ELECTRONIC COMMUNICATION • Cell phones and pagers • Facsimile machines and scanners • Computerized information systems • Electronic mail (email) • Internet • Laser printers • Modems, laptops

  15. INTERNATIONAL AND REGIONAL • Need to consider: • Time zones • Holidays • Customs • Language • Clothing

  16. DOMESTIC/INTERNATIONALCOMMUNICATION Be aware of regional differences Research customs of communities Be aware of religious holidays Do not make culturally/religiously based jokes Do not imitate language or accents Be aware words can have different meanings Be aware of time zones

  17. LANGUAGE • Avoid cliches, figures of speech • Avoid cute, fancy, trendy words • Use specific terms • Be aware of multiple definitions • Avoid slang/jargon • Avoid abbreviations/acronyms • Use visual aids

  18. HOW DO WE COME ACROSS • Professional attire • Arrange for patient privacy • Sit arms length away • Relaxed but attentive • Facial expressions and tone friendly, interested • Pays attention to body language of patient

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