Interpersonal Communication

1. Interpersonal Communication

2. To build interpersonal skills, one must engage in the following steps: Interpersonal Communication

3. To build interpersonal skills, one must engage in the following steps: • Recognize the need for a new skill • Plan for the change in behaviors • Practice the new behaviors • Seek feedback about your behavior and analyze the degree of satisfaction • Incorporate the skill into everyday communication behavior • To build interpersonal skills, one must engage in the following steps: Interpersonal Communication

4. Six communication skills enhance an individual’s ability to build interpersonal relationships: • Confirming/Validating • Communication of Feelings: Verbal & Non-Verbal • Self-Disclosing • Empathizing • Giving Feedback • Being Open-Minded Interpersonal Communication

5. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 1.) Confirming/Validating: communicate recognition of another human being; giving value to the other’s existence. • These behaviors include: • Salutations (greetings) • Recognition: verbal/non-verbal • Response Six communication skills enhance an individual’s ability to build interpersonal relationships: Interpersonal Communication

6. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 2.) Communication of Feelings: articulation of emotional state of being in overt and subtle ways. • Verbal Communication: • Direct & Indirect • Denotative meaning of words : Dictionary • Connotative meaning of words : Subjective Six communication skills enhance an individual’s ability to build interpersonal relationships: Interpersonal Communication

7. Verbal Communication: How do you like the goulash? It seems like it would be good. – Unsure It isn’t bad. – No real positive reaction The presentation was beautiful. – Avoiding the question It’s really great! – Strong positive reaction Interpersonal Communication

8. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 2.) Communication of Feelings: articulation of emotional state of being in overt and subtle ways. • Non-Verbal Communication: • Appearance • Facial Expressions • Gestures • Posture • Vocal Characteristics • Rapport Six communication skills enhance an individual’s ability to build interpersonal relationships: Interpersonal Communication

9. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 3.) Self-Disclosing: voluntary sharing personal information or feelings with another for the purpose of developing a relationship. • Categories include: • Planned Disclosure • Spontaneous Disclosure Six communication skills enhance an individual’s ability to build interpersonal relationships: • Trust • Risk Interpersonal Communication

10. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 4.) Empathizing: Being sensitive to the feelings of another. • Sympathy = the ability to feel for another person. • Empathy = the ability to feel with another person. Six communication skills enhance an individual’s ability to build interpersonal relationships: Interpersonal Communication

11. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. • Guidelines for helpful feedback: (Skip 2 lines between the following) • 1. Talk in terms of behavior, not people. • 2. Talk in terms that describe, not evaluate. • 3. Talk in terms of the present situation. • 4. Know your own nonverbal feedback messages. • 5. Time your feedback carefully. • 6. Send “I” messages. Six communication skills enhance an individual’s ability to build interpersonal relationships: Interpersonal Communication

12. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. • Guidelines for helpful feedback: • 1. Talk in terms of behavior, not people. • A. You are extremely rude to others you talk with. • V.S. • B. You often begin speaking before another person has a chance to finish his thoughts. Six communication skills enhance an individual’s ability to build interpersonal relationships: 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. Guidelines for helpful feedback: Interpersonal Communication

13. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. • Guidelines for helpful feedback: • 2. Talk in terms that describe, not evaluate. • A. You don’t care about anything I say. • V.S. • B. You always look away from me when I’m speaking to you. Six communication skills enhance an individual’s ability to build interpersonal relationships: 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. Guidelines for helpful feedback: Interpersonal Communication

14. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. • Guidelines for helpful feedback: • 3. Talk in terms of the present situation. • • Address current issue rather than use a current issue to vent about past issues you held in. Six communication skills enhance an individual’s ability to build interpersonal relationships: 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. Guidelines for helpful feedback: Interpersonal Communication

15. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. • Guidelines for helpful feedback: • 4. Know your own nonverbal feedback messages. • A. V.S. B. Six communication skills enhance an individual’s ability to build interpersonal relationships: 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. Guidelines for helpful feedback: Interpersonal Communication

16. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. • Guidelines for helpful feedback: • 5. Time your feedback carefully. • • I’m too upset to talk right now. • • Let me consider some options, and I will get back to you. Six communication skills enhance an individual’s ability to build interpersonal relationships: 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. Guidelines for helpful feedback: Interpersonal Communication

17. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. • Guidelines for helpful feedback: • 6. Send “I” messages. • A. You’re lazy. • V.S. • B. I get upset when I have to complete all of the work for the group. Six communication skills enhance an individual’s ability to build interpersonal relationships: 5.) Feedback: communication, which lets another person know how he/she is doing in a relationship. Guidelines for helpful feedback: Interpersonal Communication

18. Six communication skills enhance an individual’s ability to build interpersonal relationships: • 6.) Being Open-Minded: the ability to be flexible when reacting to situations or to people. • 1. Keeping a problem focus • - Multiple solutions • 2. Changing a point of view • - Adapt to new information • 3. Looking for New Ideas and Experiences • - Consider non-traditional ideas Six communication skills enhance an individual’s ability to build interpersonal relationships: Interpersonal Communication

19. To build interpersonal skills, one must engage in the following steps: • Recognize the need for a new skill • Plan for the change in behaviors • Practice the new behaviors • Seek feedback about your behavior and analyze the degree of satisfaction • Incorporate the skill into everyday communication behavior Interpersonal Communication