we help people who do a great job do it better

1. we help people who do a great job do it better SAICP AGM: Self help for managers and staff in social care

2. Developments /opportunities to be aware of : Accolades 2012/13 • Nominations for this year's Accolades are now open on the and will close on Thursday 6 September 2012. • Achieving an Accolade proves you are improving the lives of people using social care services through workforce development. "Winning a national award has really helped raise the profile of our business... I would recommend any employer to enter as it has had a hugely positive impact across our organisation." Sunnyside House Managing Director Andrew Azzopardi, Accolades 2011/12 Winner of Winners • The awards ceremony will take place on Thursday 14 March 2013 at Park Plaza Victoria, London.

3. National Minimum Standards and Code of Conduct consultation • Have your say on the development of the minimum training standards and code of conduct for healthcare support workers and adult social care workers in England • Skills for Health and Skills for Care are currently in discussions with the Department of Health regarding an extension to the consultation period: currently due to close 13.07.2012. • For more information see the briefing document below: • Minimum training standards and code of conduct for healthcare support workers and adult social care workers in England (pdf)

4. Carers Week 2012: new resources • Guidance for employers and resources to support the learning and development of staff • Carers Matter - Everybodys Business - guidance to help employers and organisations support carers better through the learning and development of staff (refreshed version now available) • Carers in your Workforce Matter - guidance for employers which aims to raise the awareness of carers in the social care workforce, identifying what can be done to support them, retain their skills and prevent them having to leave the workforce • Dementia: workers & carers together - developed jointly by Skills for Care and Dementia UK this is a practical guidance for the social care workforce on supporting family and friends carers of people with dementia.

5. National Occupational Standards (NOS) Project 2012/13 • Skills for Care along with other UK partners are currently supporting Skills for Care and Development in this project which has 2 elements: • To review the current NOS for Leadership and Management in Care Services (LMCS) • To develop NOS for Inspectors of Social Care Services • The project is working against tight timelines and must be complete by February 2013. NOS will be drafted within the month of August and redrafted and quality assured in October following the consultation phase. • They will then be submitted to UKCES for approval before the end of 2012.

6. Getting It Right From The Beginning: Common Induction Standards (CIS) All workers must complete the CIS but a good induction will: • Give workers confidence • Inspire them to continue in social care • Help workers identify with the organisation • Support workers to maintain required values, standards and practices • Influence approach to future learning • Prepare workers for the next step

7. What induction should I give my staff? - Common Induction Standards Range of resources • Basic CIS and guidance freely available on website • Priced publications - £22 ‘ Starting out’ – workbook tool for learners ‘Supporting Starters’ - Guidance for managers

8. How can my staff be trained without being missing for long periods? • e:learning resources – use as individuals or together • In house training – DVDs / training packages /use expertise of own staff • Team / group discussions –reflections • Mentoring /shadowing • Collaboration with other local services

9. Some e:learning resources E:elca – www.endoflifecareforall.com SCIE • E:learning modules –e.g. dementia, LD • Social care TV – www.scie.org.uk • Good practice examples from people who use services E:learning portal –Skills for Health • Infection prevention and control • Food, Nutrition and Hydrationwww.skillsforhealth.org.uk

10. What qualifications should my staff do? • Level 2 & 3 Diplomas in Health and Social Care • Dementia pathway • Learning Disability pathway • Generic pathway • Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services

11. How can I develop my staff to meet the specific needs of people with … • Stroke care • Diabetes • End of Life • Sexuality • Activity provision • Moving and assisting • Learning Disabilities • Food safety and nutrition • Dementia Care • Seated Recreational Physical Exercise • Infection Prevention and Control Some knowledge / some competence

12. How can I find the right training provider? Care training codes • Overview of core values for learning and development (L&D) • Questions and issues to think about • Guides for purchasers of L&D, learners, training providers and individuals buying training for own staff

13. How can I fund training? • Incredibly complex and changing • Skill Funding Agency and Young Peoples Learning Agency • Workforce Development Fund • Other sources, European, regional, local • Grants, loans and bursaries

14. Skills Funding Agency (SFA)-mainstream funding • Full qualifications i.e. diploma • Unit funding for unemployed only • Funding eligibility versus learner eligibility • Individual Learner Accounts • 16 -18 apprenticeship

15. Workforce Development Fund • Skills for Care funding • Have to sign up with lead partner in your locality – Suffolk Brokerage • Complete National Minimum Data Set- social care • Units focussed funding • Benefits – focused on adult social care providers, a contribution to supporting learning and development

16. Suffolk Brokerage • Training Provided • Qualification Courses • Specific Diagnoses / Conditions • Safeguarding • Health Issues - General • Health and Safety • Legal requirements • Regulation • Managerial Tasks

17. How can I meet CQC compliance requirements? Advice on meeting CQC regulations • Skills for Care’s advice • Skills for Care’s materials to help meet inspection outcomes • CQC supporting note on training qualifications –given to inspectors http://www.skillsforcare.org.uk/qualifications_and_training/adviceonmeetingCQCregulations/advice_on_meeting_CQC_regulations.aspx

18. What are Apprenticeships?

19. Who can be an apprentice? • Open to all ages – funding varies • New recruits to the sector (routes into work) • Existing staff as part of ongoing CPD • Non-social care staff What about the training? 1. Internal delivery: in-house / employer 2.External delivery: training / learning provider

20. What will it mean for me? • Opportunity – fill your vacancy! • Include non care workers • Approach – delivery in house or external training? • Expectations • Appoint supervisor / mentor /assessor • Timetable for different components of learning • Any additional units e.g. dementia/ LD Website resources to help you Comprehensive employers guides • includes examples /case studies See ‘apprenticeships’ section of website

21. How can I develop my staff to deliver quality personalised care to meet the needs of people using the service? • Create organisation culture • Manager to lead by example • Team meetings / mentors / group discussions • Common Core Principles to Support Self Care • Common Core Principles to support dementia care - NEW

22. How can I help my staff to have the right levels of literacy and numeracy skills? • Learning through Work - bite-size chunks of learning in 8 small booklets • Skills for Life Guide for employers – why important and steps to take • Care Skillsbase - practical, free resources that are specific to social care www.scie-careskillsbase.org.uk

23. How can I improve the quality of supervisors, leaders and managers? Manager Induction Standards – refreshed MIS launched March 2012 L5 diploma in Leadership in Health and Social Care - replaced and combined NVQ 4 in leadership and NVQ4 in practice SCIE Front Line managers course • leadership skills development programme • 12 sessions www.scie.org.uk/publications/guides/guide27/

24. Manager Induction Standards Refresh- recommended ‘core’ standards • Governance and accountability • Systems / processes in communication • Partnerships working / relationships • Leading person centred practice • Team leadership • Managing resources • Equality, diversity and inclusion • Safeguarding and protection

25. Manager Induction Standards Refresh- new ‘additional’ standards • Personal development • Change and growth • Managing business • Ensuring quality

26. The Qualifications Quiz • What do you know about the QCF qualifications?

27. Types of qualifications • Entry into health and social care • Occupational competence • Continuous professional development (CPD)

28. Qualifications for occupational competence: • Level 2 & 3 Diplomas in Health and Social Care • Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services • Level 3, 5 & 7 Diplomas in Commissioning, Procurement and Contracting for Care Services

29. Structure – Level 2/3 HSC Diploma Level 3 HSC Diploma: Level 2 HSC Diploma: Group A Mandatory Units + • Group A = 28 credits • Groups B and C = at least 30 credits • Total credits = 58 credits or more • Group A = 24 credits • Groups B and C = at least 22 credits • Total credits = 46 credits or more Group B Knowledge units: Generic Pathway Learning Disabilities Pathway Dementia Pathway + Group C Optional Competence Units

30. L2 & 3 HSC Diploma Mandatory Units • 9 mandatory units covering: • Personal Development • Communication • Equality and Inclusion • Duty of Care • Role of Health and Social Care Worker • Safeguarding of Vulnerable Adults • Person-Centred Support • Health and Safety • Handling Information

31. Level 5 Diploma in Leadership in Health and Social Care and Children’s and Young People’s Services • Why a level 5? • One qualification 6 pathways • Opportunities for progression without repetition

32. Structure - Level 5 Diploma

33. Flexibilities of the new qualifications Many units can be used in 3 different ways • as optional units within the HSC Diplomas • within smaller specialist qualifications for CPD • individual units to develop learning in bite sized chunks and reflect business need

34. The new Common Induction Standards (CIS) • The new CIS link perfectly to the core and mandatory units meaning that they can feed into the Diploma very easily • Any knowledge evidence gained can be used towards the Diploma which can be a real incentive for staff

35. Continuing Professional Development • L2 and 3 Awards in Supporting Individuals with Learning Disabilities • L2 and 3 Certificates in Supporting Individuals with Learning Disabilities • L2 and 3 Awards in Awareness of Dementia (Knowledge only) • L2 and 3 Certificates in Dementia Care

36. Continuing Professional Development • Level 2 Award in Supporting Activity Provision in Social Care • Level 3 Certificate in Activity Provision in Social Care • Level 2 Certificate in Assisting and Moving Individuals for Social Care Settings • Level 3 Award in Inducting Others in the Assisting and Moving of Individuals in Social Care

37. Continuing Professional Development • Level 2 Award in Food Safety in Health and Social Care and Early Years and Childcare Settings • Level 2 Award in Promoting Food Safety and Nutrition in Health and Social Care and Early Years and Childcare Settings • Level 3 Certificate in Supporting Individuals with Diabetes

38. Mental Health Qualifications for CPD and occupational competence: • Level 2 and 3 Certificates in Community Mental Health (knowledge) • Level 2 Award in Understanding Working with People with Mental Health Issues (knowledge)

39. Qualifications to support entry to the sector • L1 Award in Preparing to Work in Adult Social Care • L1 Award and Certificate in Introduction to Health, Social Care and Children’s and Young People’s Settings • L2 and L3 Certificates in Preparing to Work in Adult Social Care

40. Other ongoing workfor Sept 2012 • Seated Recreational Physical Exercise • Stroke care • Further LD development e.g. autism units • Further units to be added to L5 diploma • End of Life • Sexuality • Infection Prevention and Control

41. Where we’re going next… This is just the beginning… Can you help? • feed back on current qualifications • identifying gaps • knowledge and expertise for future developments

42. How to find out more… Visit our website www.skillsforcare.org.uk/qcf QCF leaflets PowerPoint presentation FAQs Accredited QCF units Scenarios QCF DVD also available on request For regular updates sign up to our eNews: marketing@skillsforcare.org.uk

43. Remember that quiz you did earlier? • Go back to your answers and see whether you want to change any of them after listening to the presentation • Let’s run through the answers together

44. Skills for Care: How can we support employers? • Take a look at our website: www.skillsforcare.org.uk • Locality meetings and extended network • E-news bulletins • The role of the Area Officer

45. Suffolk Brokerage:What do you want? • Core Skills • Specific skills • Qualifications

46. How to find out more… Contact SfC Area Officer: Tel: 07794622668 Email :Michelle.Vinall@skillsforcare.org.uk Suffolk Brokerage: 01449 720400 Louise.whitley@suffolkbrokerage.co.uk

47. Our details: • Website: www.skillsforcare.org.uk • Twitter www.twitter.com/skillsforcare • Facebook www.facebook.com/skillsforcare • YouTube www.youtube.com/skillsforcare