we help people who do a great job do it better

1. February 2012 we help people who do a great job do it better ‘How can I……?’ Solutions for busy employers

2. How can I meet CQC compliance requirements? Advice on meeting CQC regulations • Skills for Care’s advice • Skills for Care’s materials to help meet inspection outcomes • CQC supporting note on training qualifications –given to inspectors

3. How can I ensure I recruit effectively? Finders, Keepers, the adult social care recruitment and retention kit • Case studies • Questions to ask • Templates to use Look out for qualifications called: Preparing for Work in the Care Sector Have you thought about a career in social care? – ‘I care quiz’ – are they suitable?

4. Getting It Right From The Beginning: Common Induction Standards (CIS) All workers must complete the CIS but a good induction will: • Give workers confidence • Inspire them to continue in social care • Help workers identify with the organisation • Support workers to maintain required values, standards and practices • Influence approach to future learning • Prepare workers for the next step

5. What induction should I give my staff? - Common Induction Standards Range of resources • Basic CIS and guidance freely available on website • Priced publications - £22 ‘ Starting out’ – workbook tool for learners ‘Supporting Starters’ - Guidance for managers

6. What’s a personal development plan? Essential components: • Workers learning needs • Areas of learning • Specific tasks not equipped for • How will they receive this learning? – in house / external /e:learning /mentor • By when • Available resources to meet these needs

7. What qualifications should my staff do? • Level 2 & 3 Diplomas in Health and Social Care • Dementia pathway • Learning Disability pathway • Generic pathway • Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services

8. How can I develop my staff to meet the specific needs of people with … • Stroke care • Diabetes • End of Life • Sexuality • Activity provision • Moving and assisting • Learning Disabilities • Food safety and nutrition • Dementia Care • Seated Recreational Physical Exercise • Infection Prevention and Control Some knowledge / some competence

9. How can my staff be trained without being missing for long periods? • e:learning resources – use as individuals or together • In house training – DVDs / training packages /use expertise of own staff • Team / group discussions –reflections • Mentoring /shadowing • Collaboration with other local services

10. Some free e:learning resources E:elca – www.endoflifecareforall.com SCIE • E:learning modules –e.g. dementia, LD • Social care TV – www.scie.org.uk • Good practice examples from people who use services E:learning portal –Skills for Health • Infection prevention and control • Food, Nutrition and Hydrationwww.skillsforhealth.org.uk

11. Continuing Professional Development Keeping Up The Good Work • Practical guide for implementation of CPD • Examples of good CPD practice • Templates • Worker’s progress record • Employers CPD summary • Annual performance appraisal and development guidance • Brief guide for workers on CPD

12. How can I find the right training provider? Care training codes • Overview of core values for learning and development (L&D) • Questions and issues to think about • Guides for purchasers of L&D, learners, training providers and individuals buying training for own staff Training provider directory Watch this space - Available later this year

13. How can I fund training? • Incredibly complex and changing • Skill Funding Agency and Young Peoples Learning Agency • Workforce Development Fund • Other sources, European, regional, local • Grants, loans and bursaries

14. Skills Funding Agency (SFA)-mainstream funding • Full qualifications i.e. diploma • Unit funding for unemployed only • Funding eligibility versus learner eligibility • Individual Learner Accounts • 16 -18 apprenticeship

15. Workforce Development Fund • Skills for Care funding • Units focussed funding • Benefits – focused on adult social care providers, a contribution to supporting learning and development • Join a Workforce Development Funding Partnership in your locality • Complete National Minimum Data Set- social care More info available at: www.skillsforcare.org.uk/wdfmembers

16. What are Apprenticeships?

17. Who can be an apprentice? • Open to all ages – funding varies • New recruits to the sector (routes into work) • Existing staff as part of ongoing CPD • Non-social care staff What about the training? 1. Internal delivery: in-house / employer 2.External delivery: training / learning provider

18. What will it mean for me? • Opportunity – fill your vacancy! • Include non care workers • Approach – delivery in house or external training? • Expectations • Appoint supervisor / mentor /assessor • Timetable for different components of learning • Any additional units e.g dementia/ LD Website resources to help you Comprehensive employers guides • includes examples /case studies See ‘apprenticeships’ section of website

19. How can I find an apprentice? – Established Employees: • Use an Apprenticeship to develop your established staff • Apprenticeships can help with succession planning – grow your own managers for the future • Apprenticeships can help with retention of staff – develop new skills or advance existing skills

20. How can I find an apprentice? – New Employee: • Advertise your apprenticeship vacancy FREE with the National Apprenticeship Service, Job Centre Plus, Next Steps Careers • Advertise you Apprenticeship vacancy through your usual methods – local paper etc • Interview and select your Apprentice in the same way as you would for any other vacancy

21. Karen Walker, Training ManagerThe Manor House “We see apprentices as a really valuable part of the workforce and so do our residents”

22. How can I help my staff to stay safe? Work Smart, Work Safe Resources on web site • Guide for employers • Guide for staff and volunteers e.g. assessment tools, training, responses Lone worker safety guide - domiciliary care workers Assessing the risk How to protect self

23. How can I manage the risks in helping people to have choice and control? Living with risk resources • Learning to live with risk: an introduction • Learning to live with risk: short guide • Learning to live presentation for   • Good practice scenario slides for use in learning Keeping person centred • Person centered approach to risk • Range of resources as above

24. How can I develop my staff to deliver quality personalised care to meet the needs of people using the service? • Create organisation culture • Manager to lead by example • Team meetings / mentors / group discussions • Common Core Principles to Support Self Care • Common Core Principles to support dementia care - NEW

25. How can I help my staff to have the right levels of literacy and numeracy skills? • Learning through Work - bite-size chunks of learning in 8 small booklets • Skills for Life Guide for employers – why important and steps to take • Care Skillsbase - practical, free resources that are specific to social care www.scie-careskillsbase.org.uk

26. What help can I get to supervise my staff? … • Providing effective supervision • Appraisals • Professional development discussions • Reflection • Advice • Support

27. How can I improve the quality of supervisors, leaders and managers? Manager Induction Standards – refreshed MIS to be launched March 2012 L5 diploma in Leadership in Health and Social Care - replaced and combined NVQ 4 in leadership and NVQ4 in practice SCIE Front Line managers course • leadership skills development programme • 12 sessions www.scie.org.uk/publications/guides/guide27/

28. Manager Induction Standards Refresh- recommended ‘core’ standards • Governance and accountability • Systems / processes in communication • Partnerships working / relationships • Leading person centred practice • Team leadership • Managing resources • Equality, diversity and inclusion • Safeguarding and protection

29. Manager Induction Standards Refresh- new ‘additional’ standards • Personal development • Change and growth • Managing business • Ensuring quality

30. How can I help my staff work better with carers? – Carers –everybody’s business • 3 parts • Who carers are (as distinct • from care workers) • Why carers are important • How you can support the learning and development of your workforce about carers

31. How can I help my staff move to new ways of working and behaving? Dignity in Care • 10 dignity challenges. • www.dignityincare.org.uk • how to sign up as a dignity champion • find out who are the other dignity champions in your area • range of resources /reports about how dignity can become ‘norm’ in social care practice

32. How to find out more… Visit our website www.skillsforcare.org.uk/f Wide range of leaflets /resources PowerPoint presentation on qualifications FAQs covering wide area Accredited QCF units Contact information desk – 0113 241 1275 E: info@skillsforcare.org.uk For regular updates sign up to our eNews: marketing@skillsforcare.org.uk

33. www.skillsforcare.org.uk