Skills for Care: Developing Quality Care and Support for Better Lives

1. April 2012 we help people who do a great job do it better Workforce development to support living well at home Carolyn Holmes Area officer

2. Who are Skills for Care? • Skills for Care is the Sector Skills Council responsible for creating a skilled and competent social care workforce, able to meet the challenges the sector faces. • We offer a wide range of support to around 40,600 establishments providing adult social care across England and help employers develop the skills and knowledge of over 1.6 million care staff. • www.skillsforcare.org.uk

3. “I know that the person giving me careand support will treat me with dignity andrespect’ People’s experience of care and support depends heavily on the sensitivity and compassion of the care workers who work with them. By setting out clear minimum training standards, recruiting more apprentices and supporting the transformation of the social work profession, we will ensure that people are confident that they will be able to develop trusting and rewarding relationships with those giving them care and support. (Caring for our future: reforming care and support , DH July 2012)

4. Policy overview – White Paper A The health, wellbeing and rights of individuals are at the heart of care and support, B People are treated with dignity and respect, and are safe from abuse and neglect CPersonalisation is achieved when a person has real choice and control over their care and support D The skills, resources and networks in every community are harnessed and strengthened ECarers are recognised for their contribution to society F A caring, skilled and valued workforce delivers quality care and support in partnership with individuals, families and communities.

5. How can I develop my staff to deliver quality personalised care to meet the needs of people using the service? • Create organisation culture • Manager to lead by example • Team meetings / mentors / group discussions • Common Core Principles to Support Self Care • Common Core Principles to support dementia care - NEW

6. Developing Skills Common Core Principles for supporting people with dementia http://www.skillsforcare.org.uk/developing_skills/dementia/supporting_people_with_dementia.aspx

7. Developing Skills Common Core Principles to Support Self Care www.skillsforcare.org.uk/selfcare

8. Developing Skills Common core principles and competences for end of life carehttp://www.skillsforcare.org.uk/developing_skills/endoflifecare/endoflifecare.aspx

9. Some e:learning resources E:elca – www.endoflifecareforall.com SCIE • E:learning modules –e.g. dementia, LD • Social care TV – www.scie.org.uk • Good practice examples from people who use services E:learning portal –Skills for Health • Infection prevention and control • Food, Nutrition and Hydrationwww.skillsforhealth.org.uk

10. www.skillsforcare.org.uk/cqcSkills for Care advice on CQC meeting the workforce regulationsSkills for Care materials to help with meeting CQC inspection outcomes CQC Compliance

11. Code of Conduct and Minimum Training Standards

12. Manager Induction Standards Refresh- recommended ‘core’ standards • Governance and accountability • Systems / processes in communication • Partnerships working / relationships • Leading person centred practice • Team leadership • Managing resources • Equality, diversity and inclusion • Safeguarding and protection • Personal development • Change and growth • Managing business • Ensuring quality

13. Standards www.skillsforcare.org.uk/mis Manager Induction Standards (MIS) – the standards, reflective learning log, personal development plans and supervision and appraisal structure are free to download from websitewww.skillsforcare.org.uk/publicationsBecoming the new manager (£19.50 including p&p)Manager Induction Standards (MIS) workbook

14. The impact of qualifications in the adult social care workforce • “Being an assessor is a great introduction to management skills, like coaching and supervision” • “You learn different ways of doing things and the best thing was being able to see the world from their point of view – particularly the work we did on dementia” http://www.skillsforcare.org.uk/research/research_reports/The_impact_of_qualifications_in_the_adult_social_care_workforce.aspx

15. Size of Qualifications

16. The QCF architecture

17. What qualifications should my staff do to support occupational competence? • Level 2 & 3 Diplomas in Health and Social Care • Dementia pathway • Learning Disability pathway • Generic pathway • Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services • Apprenticeships at all of these 3 levels

18. Developing staff to meet needs of people with … • Stroke care • Diabetes • End of Life • Sexuality • Activity provision • Moving and assisting • Learning Disabilities • Food safety and nutrition • Dementia Care • Seated Recreational Physical Exercise • Infection Prevention and Control Some knowledge / some competence

19. How can I improve the quality of supervisors, leaders and managers? Manager Induction Standards – refreshed MIS launched March 2012 L5 diploma in Leadership in Health and Social Care - replaced and combined NVQ 4 in leadership and NVQ4 in practice SCIE Front Line managers course • leadership skills development programme • www.scie.org.uk/publications/guides/guide27/ • National Skills Academy Leadership Qualities Framework https://www.nsasocialcare.co.uk/about-us/leadership-qualities-framework

20. How can I fund training? • Workforce Development Fund for QCF units and qualifications Sign up with lead partner in your locality Complete National Minimum Data Set- social care (NMDS-SC) • Also new 24+ Advanced Learning Loans from August 2013 www.practitioners.slc.co.uk/further-education.aspx • https://www.gov.uk/advanced-learning-loans

21. Provide information on local training provision Advise on funding available to support sector workforce development: including WDF contribution towards costs of learning and assessment with QCF Provide a signposting service for resources such as e-learning and workbooks. Liaise with partners and stakeholders in order to provide up-to-date sector information Skills for Care workforce development partnerships

22. Eastern Workforce development Partnerships • Cambridgeshire Care Training Network www. cctn.org.uk Marc Mageean and Patrick ShielMarc.Mageean@cambridgeshire.gov.uk patrick@campetcare.org.uk • Suffolk Care Brokerage: http://www.suffolkbrokerage.org/ Louise Whitley on 01449 720400 Email: louise.whitley@suffolkbrokerage.co.uk • Norfolk Care Brokerage: http://www.c-nb.co.uk/ Lucinda Starling on 01263 825889 Email: Lucinda.Starling@n-scs.co.uk

23. Eastern Workforce development Partnerships • Hertfordshire Care Providers Association HCPA Ltd Jackie Taylor Contracts Manager Tel General Office : 01707 536020 jackietaylor@hcpa.info Website : www.hcpa.info • Central Bedfordshire and Luton Fran Hill Direct Dial: 01582 548 306 E-mail: fran.hill@luton.gov.uk

24. Your local area contacts • James Cross - Area ManagerTel 07968 303 431Email james.cross@skillsforcare.org.uk • Michelle Vinall - Area Officer (Norfolk and Suffolk)Tel 01353 862 219, Mob 07794 622 668, Email michelle.vinall@skillsforcare.org.uk • Lee Stribling - Area Officer (Essex, Southend and Thurrock)Tel 01799520035, Mob 07811392584Email lee.stribling@skillsforcare.org.uk • Kathryn Chamberlain - Area Officer (Central Bedfordshire, Hertfordshire and Luton)Tel 01582834691, Mob 07792298749, Email kathryn.chamberlain@skillsforcare.org.uk • Carolyn Holmes - Area Officer (Cambridgeshire, Peterborough and Bedford) Mob 07792293695Email carolyn.holmes@skillsforcare.org.uk

25. Publications and e-news Marketing marketing@skillsforcare.org.uk. E- news and I Care Ambassador http://myaccount.skillsforcare.org.uk/public/register/default.aspx Publications Publications http://www.skillsforcare.org.uk/publications/publications.aspx Contact Details Skills for Care, West Gate, 6 Grace Street Leeds, LS1 2RP, Tel 0113 245 1716

26. Enews : marketing@skillsforcare.org.uk www.skillsforcare.org.uk