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Active Listening

Active Listening. Listening. Listening is the process of receiving , interpreting , and reacting to a message received from a speaker. Active Listening. You listen with your mind, heart, and imagination

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Active Listening

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  1. Active Listening

  2. Listening Listening is the process of receiving, interpreting, and reacting to a message received from a speaker

  3. Active Listening • You listen with your mind, heart, and imagination • Hearing and Listening are not the same. Hearing is a physical act. Listening is a cognitive act. • We speak @ 125-130 wpm, but listen and comprehend @ 600 wpm (almost 4 times faster)

  4. Effective Listening • Listening for full meaning without making premature judgments or interpretations • Total concentration • Summing up and integration Effective listening involves

  5. Passive Listening • react to the message • exhibit either verbal or non-verbal responses • participate actively in the communication process Passive listening is equivalent to hearing. Passive listeners do not

  6. Cognitive Comprehension Paraphrasing Asking questions Exhibit non-verbal responses Need not necessarily comprehend/paraphrase No questions No non-verbal signals Active versus Passive Listening Active listening Passive listening

  7. Hearing/ Sensing Decoding Comprehending Responding Recalling Process of Listening

  8. Types • Appreciative: for pleasure, enjoyment • Empathetic: to provide emotional support • Comprehensive: to understand the message • Critical to evaluate for accepting or rejecting There are various types of listening:

  9. Purposes • generate ideas • inform • question and test assumptions as well as evidence • Inspire • Improve our communication The purpose of listening is to

  10. Effective Active Listening Requirements Empathy Acceptance Intensity Willingness to take Responsibility

  11. Barriers • Thinking speed • Prejudices against the speaker • Premature evaluation • Speaker’s delivery style • External distractions • Inappropriate/difficulty language The following are barriers to effective listening:

  12. Strategies • Make eye contact • Exhibit affirmative nods and appropriate facial expressions • Avoid distracting actions or gestures • Ask questions • Paraphrase (extract main points) • Avoid interrupting The following are strategies to effective listening:

  13. Strategies (…contd) • Make smooth transitions between roles of speaker and listener • Avoid prejudgment • Watch for signals • Make notes

  14. REPLAY Benefits/Advantages • Obtaining useful information (to make accurate decision) • Enabling the speaker to get feedback • Enhancing the effectiveness of communication • Increasing accuracy • Understanding others Effective listening techniques help in

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