Breakfast General Session | People and Change

1. Breakfast General Session | People and Change Sponsored by

2. Breakfast General Session | People and Change • Donald J. Hahn • CFCC, CPVA, CPBA Chief Learning Officer Security Business Institute Sponsored by

3. Common Problems Cited By Leaders • I need a better way of setting goals for employees. • I need a better way of holding employees accountable for achieving goals. • I want to hire the right people & fire the wrong people.

4. Common Problems (cont’d) • I wish my people communicated more effectively. • I wish my supervisors would lead employees more proactively. • I don’t know if my employees are fully engaged.

5. People & Change Are people capable of change, and if so, to what degree? Why some do … and some don’t? What critical success factors should I look for? What is my role in effecting Change?

6. Are people capable of change, and if so, to what degree?

9. Why some do … and some don’t

10. Comfort Zone Motivation /Values Comfort Zone Behavior Competency

11. EQ or IQ?? Intellectual Quotient Emotional Quotient • Measures one's emotional intelligence, as defined by the ability to use both emotional and cognitive thought. Adversity Empathy Resiliency Composure • Measures normative intellect cognitive abilities, such as the ability to learn or understand new situations. • Thinking • Comprehension • Processing

12. Emotional Quotient 5-major components : • Intrapersonal Skills • Interpersonal Skills • Stress Management • Adaptability • General Mood

13. “When I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in their profiles was attributed to emotional intelligence factors rather than cognitive abilities.” –Daniel Goleman

14. Employee Engagement

15. What Critical success factors should I look for?

16. Traits Shared By Successful People What is the single greatest characteristic of successful people? What are some other key characteristics? What is the single greatest attribute needed for change?

17. Competencies and Stages of Change Competency Consciousness

18. Learning Model

19. Your Role In Effecting Change: Do your people understand their role? Do your people understand their gaps? Do they take responsibility to close those gaps? Do you hold them accountable?

20. Comfort Zone & Remedies Motivation /Values HIRE Comfort Zone Behavior TRAIN Competency COACH

21. Management Focus Coaching People will only perform in a manner consistent with their self concept. Behavior Motivators Competency Training Mentoring

22. Performance reviews are a critical and ongoing process to fill the gaps between current and desired results. • Do you have a “people plan” designed to improve your human capital?

23. Your People Plan

24. Ongoing Coaching and Support Standards & Accountability Training and Development 2012 Goals and Objectives Coaching and Feedback PIP PIP

25. Feedback: Consistent and Continuous Large small Noisy Perfect Quality of Feedback

26. Liberate… Don’t Legislate! Standards Consequences Ownership Accountability

27. “Let’s not forget that the little emotions are the great captains of our lives and we obey them without realizing it. Vincent Van Gogh "It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change." Charles Darwin

28. What’s your Emotional Quotient? Confidential, complimentary online assessment delivered to your desktop HOW? Write “EQ” on your business card, leave it with us at the end of the session

29. Thank You “Emotional Intelligence” Daniel Goleman “Good to Great” Jim Collins “Human Sigma” Fleming & Asplund “The Tao of Coaching” Max Landsberg