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Digital Key Concepts Management 102 Professor Estenson

Digital Key Concepts Management 102 Professor Estenson. Chapter Five Non-Verbal Communication. Key Concepts. Non Verbal Defined Types of Non Verbal Communication Facial Expression Eye Contact Body Movement and Gestures Clothing Distance Physical Environment Time Status and Power

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Digital Key Concepts Management 102 Professor Estenson

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  1. Digital Key ConceptsManagement 102Professor Estenson Chapter Five Non-Verbal Communication

  2. Key Concepts • Non Verbal Defined • Types of Non Verbal Communication • Facial Expression • Eye Contact • Body Movement and Gestures • Clothing • Distance • Physical Environment • Time • Status and Power • International • Improving Your Skills

  3. Eye Contact in USA Business Environment • Eye Contact Shows • Interest • Assertiveness • Willingness to participate • Controls and Persuades

  4. Body Movement • Emblems (obscene gesture) • Illustrators (make a point) • Regulators (control) • Adaptors (relieve personal stress)

  5. Clothing • Understand Organization’s Culture • Basic business colors (navy, grey, neutral) • Color shows status • Sports coats for men • Dress appropriately for interviews and when on the job

  6. Distance • Social (4 – 12 feet) • Personal (18” to 4 feet) • Intimate (touching to 18”)

  7. Physical Environment • Office • Desk • Seating • Location

  8. Signs of Power • Confident, Expansive movements • Tall upright posture • Relaxed and friendly • Turn you back to others • Relaxed seating • Work at being taken seriously (see page 140 for additional tips.)

  9. Time • Monochromic (USA and Some of Europe –time is money and should be valued) • Polychromic (relationships matter)

  10. Status Symbols • Dress • Jewelry • Titles • Cars

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