INDUCTION PROGRAMME

1. INDUCTION PROGRAMME

2. Induction programme Your induction programme aims to ensure you can meet 6 national standards • Understand the principles of care • Staff handbook • Understand the organisation and your role • GSCC Code of conduct • Maintain safety at work • Heath and safety training (1 session) • Moving and handling training (1 day) • Basic first aid (half day) • Infection control (half day) • Administering Medications (2 sessions)

3. Induction Programme (2) • Communicating effectively • Recognising and responding to abuse • Protection of vulnerable adults training • Developing as a worker

4. Supervision, appraisal and training opportunities • Supreme offers the following: • Supervision sessions – 4 per year and as part of your induction programme – you will be reminded to book them • Annual Appraisal – personal development plan • Annual statutory training updates – please keep a record • Spot checks – out and about • For new carers an induction workbook to cover the 6 standards

5. Aims ‘Supreme Home Care aims to provide the highest standard of care for its service users in their own homes, encouraging to do as much as they can for themselves in order to maintain their independence, physical and mental ability.’

6. History • Jacky and Sue set up the original branch in Telford from scratch in 2006 • The RedditchBranch was established by Pam Cuthbert In2011 • Currently this branch has over ..employees and over .. clients

7. Principles • All clients will have a personal assessment and individualised support plan before care commences • One page profile • Client needs(physical, behavioural and psychological) • Mental heath and well being • Environmental risk assessment • Moving and handling risk assessment • All staff will be well inducted, trained and supervised

8. Principles (2) • The company operates on a ethical basis • Clear charging and billing policy for clients • Transparent payment and rewards system for staff • Company insurances • Straightforward complaints procedure • Clear policies and procedures • Effective quality assurance system

9. Standards of Care • Independence • Support Plans to reflect clients wishes to remain as independent as possible. This might take longer. • Dignity and privacy • Clients to be addresses as they prefer and to be treated with dignity and given a confidential service at all times • Responsiveness • Reflect clients needs and wishes into the support plan and vary the suuport plan to meet changing needs • Safety • Ensure the safety of clients and yourselves at all times • Freedom from discrimination and prejudice • Treat all clients equally professionally

10. Care Plans • Purple file in every client’s house • Kept updated by the Care Management Team • Five sections • One page profile and needs assessments • Messages • Support Plans and Daily records • Medications • Stationary including accident forms

11. Client/Carer Relationships • Be profressional • Treat all clients the same • Don’t take anything into a clients home and don’t take anything out with you • You are a guest in their home • Report any concerns

12. Communicating with clients • Communication section in the Support Plan • Daily records section of Support Plan – record both what you do and what is refused • Medication records section of the care plan • Weekly visit sheets • Senior Carer monthly review • Annual review • Periodic letters • Satisfaction survey

13. Terms and conditions of membership • ‘Zero hours’ contract but preferred hours and availability catered to • Visits will be offered to you to match your availability (and to cover our obligations) • You must work within all our policies and procedures (see your handbook) • The company will pay your tax and national insurance • 5.6 weeks annual leave entitlement per year • Statutory sick pay entitlement (after first 3 days off sick) • 6 months induction and 3 months probation • 4 weeks notice should you decide to leave (from now)

14. Your obligations • Be available for your visits (tell us in advance if you are not) • If sick call (not text) on-call manager asap but after 6.30am • Attend all visits allocated • Arrive on time and leave on time and stay the full time – report any travel time problems • Attend training and take responsibility for knowing when training is due • Stick to company policies and procedures • Keep yourself and your clients safe and secure • Maintain client confidentiality • Never offer financial advice or witness legal documents • Don’t poach supreme homecare clients – it will cost them

15. Pay • Monthly pay (last working day of the month) • You will be paid for work 16th of last month to 15th of this month • Holiday pay calculated on average hours worked in the last 12 weeks • Statutory Sick/Maternity/Paternity Pay • Detailed pay reports issued with pay slips • Any corrections will be made in the next month

16. Time sheets • We need to know by Tuesday if you have any commitments in the following week • Timesheet are issued on Thursday (collect or by post) • Open and read immediately and call in introductions • Once timesheets are out, any changes will be your responsibility • Swaps are allowed but the office must agree them before they take place • On Mondays you deliver visit sheets to your clients • Timesheets to be returned to the office each Monday • Client visit sheets to be collected last thing Sunday and returned to the office

17. Uniforms • 2 tunics will be issued • Own black tidy trousers (not jeans or combats) • No jewellery or wrist watches • Short nails • Photo ID Badge to be carried in your bag • Name badge • Timesheets, key code lists etc – keep them safe

18. Internal Communications • Phone • Please have your phone available for work – we will pay your phone call costs if you submit an itemised bill • If urgent we will call you • If less urgent we will text – please text back • Personal (red wallet) office file (both offices) • Supervisions/spot checks/appraisals – happen regularly • Newsletters/update • Staff meetings • Staff satisfaction survey and actions • Weekly administration meeting for office staff to plan the diary • Office message book and message sheets

19. Policies and procedures – PLEASE READ THE SUMMARY IN YOUR HANDBOOK

20. Accident and incident reporting • Report all accidents • Complete the accident form found at the back of the Care Plan before leaving the client’s house • Report any untoward incidents • missed visits • late visits • medications errors • false teeth going down the loo! • We learn lessons from untoward incidents e.g. PTOs on timesheets, and date stamps on timesheets

21. Equality and diversity • Equal opportunities for all staff • Treat all clients equally and understand their needs (cultural, racial, spiritual etc) • Report any concerns that you might have

22. Personal and client safety • Environmental risk assessment covers this • Leave clients houses as you find them unless specifically told to do something different by the client or in the care plan – document it! • Carry a torch • Don’t leave prescriptions/medications in your car • Report any concerns

23. Confidentiality and client records • Clients are entitled to access their records • Your daily reports must be factual and accurate – record what you did • As important to say what was offered and refused as what was done • Don’t leave your records or files lying around • Key code lists, telephone lists and postcode lists – all confidential - don’t lose them. Shred old copies • Don’t talk about clients in public • Don’t give client details to anyone else • Don’t discuss company business with clients e.g. other staff or terms and conditions

24. Health and Safety • We provide and maintain safe and healthy working conditions, practices and equipment, information, training and supervision for all our employees • We undertake risk assessments of clients, their homes and their moving and handling needs • You have a responsiblity to keep yourself, your collegues and our clients safe and to follow the training given to you • We need you to report any concerns

25. Medications You will be given separate training to ensure you know the company’s policies and procedures and are safe to prompt, assist or administer medication.

26. Summary • Welcome to Supreme Home Care we want you to be proud to work for us. • If you have a problem we will try to sort it. Talk to .... • If you have any concerns – report them.